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We have an older AT&T spirit phone system, sometimes line 1 will not work, I disconnect line 1 from the phone system box and plug back in, I then get a dial tone but the line will not disconnect, this happens on any of the 5 extensions.

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  • martenstv Jun 13, 2008

    I swithched lines 1 and 2 and the problem remained on line 1. Probably a problem with the the control box

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There is most likely a problem with your control unit and the CO line 1 will not disconnect. However, to absolutely eliminate all other possibilities, try swapping phone lines 1 & 2 and see if the problem stays at line 1 (which will now be a different phone number) or if the problem moves to line 2 which would indicate a problem with the wiring to the control unit.

Hopefully you do not use all the phone lines in your system and you can move them all down one slot. (line 1 becomes line 2, line 2 becomes line 3 etc...) and just stop using line 1. Otherwise you will need to find a replacement control unit.

Posted on Jun 13, 2008

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