Question about HP ScanJet 3500C Flatbed Scanner
I reinstalled windows xp about 1 month ago. It never picks up the driver for the scanner during the install so I always have to do it using the install cd. For the past month I cannot get this thing to work. I press the scan button and I get the message " an error occurred communitating with the scanning device. Please ensure that the scanning device is connected properly and try again." I have done all this repeated times with no luck. I did get a photo to copy yesterday when I pushed the "copy" button but when I push the scan button I get that message. So I know the scanner is not broken. Any suggestions?
Posted on Nov 16, 2008
I read somewhere it was SP3 causing the problem and to uninstall it if you can. I tried and it didn't work so the computer broke down a few weks ago and the idiots installed the wrong OS. they put on xp home instead of xp pro and the scanner is working. just wondering if, when i put xp pro back on will it still work.
Posted on Oct 22, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Mar 15, 2011 | HP ScanJet 2400 Flatbed Scanner
Jan 06, 2011 | HP Scanjet 5470c Flatbed Scanner
Make sure driver XP ( yes , XP ) is correctly installed . Then , go to http://download.cnet.com/FreeKapture/3000-2094_4-10673689.html and install FreeKapture , it's free .
Load FreeKapture , clic on Scan and select WIA Hewlett-Packard . Scanner works fine in this mode . If you choose HP PrecisionScan Pro , program will hang .
In any case , no slides or negatives scans possible but the rest works .
If you have the W XP install disc , you could install a virtual version of W XP on your HDD ( http://downloads.vmware.com/d/info/desktop_downloads/vmware_player/3_0 ) You could also partition your HDD ( http://www.partitionwizard.com/free-partition-manager.html ) and install W XP on the new one . Otherwise , you will have to buy a new scanner , what you probably have already done since a long time ago .
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