Question about PC Laptops
Hi there, anybody who can help me at all, please - it seems the HP tech support staff that I'd been assigned to are all complete idiots - they persistently ask me to "update the graphics and BIOS drivers" and it is NOT WORKING every time they ask me to do it - everytime I tell them the same result- and the last time was the 3rd time they've asked me to update the same friggin drivers again.
Anyhow, my problem is (and they all appeared simultaneously- so I believe they are all symptoms of the same problem):
- On switching on my laptop, a dim grey screen appears as opposed to the HP logo.
- Grey screen persists until Vista loads up to the logon screen (even the vista loading screen does not appear until I get to my logon screen)
- When logged in, vista works, but: when scrolling inside windows, the images of the objects in the window appear stuck, I need to click out of the window and click back in to get a 'refreshed' view of the window to show what I've scrolled to.
- Same happens when I move a window - I get what looks like a blank imprint of where the window was before, and need to minimise and restore that window to see where I put it.
- When opening various apps, the screen freezes up, then blacks out (as if it turned off), and comes back on 20-30 seconds later and an error message pops up, something like: "nvlddmkm has stopped responding and has recovered".
- My laptop does not wake up from sleep, it kinda stays that way unless I force shut down and reboot again.
On 3 rare occasions (after this problem started), my laptop booted up properly and functioned nicely for 30 minutes to an hour until it decided to get ill again. I'm relatively convinced this is a hardware issue, and may have something to do with the memory... but what could I possibly do to fix this?
Please help... my laptop suffers, and as a result I do too :(
Many thanks in advance.
I've had the same problem, operating system vista HP Pavillion dv9399ea Geforce GO 7600.
I also have a grey screen no load up. But then vista appears.
Did you get yours fixed in the end?
Posted on Sep 18, 2008
I've been getting the same exact problem on my HP Pavillion notebook with Vista, 2 Gb of RAM and a Geforce Go 7600.
I still haven't fixed mine, but I know this has to be a hardware problem because the grey screen appears BEFORE vista (and all it's video drivers) loads.
A notebook with no OS at all, and no video drivers installed, should still display some basic information on the screen (BIOS, logo).
In this case you just get a grey screen!
Posted on Aug 30, 2008
Is your laptop using a Nvidia graphic card and your Operating System is a Windows Vista? The nvlddmkm is a system file of your graphic card, the reason why HP support advised you to update the drivers is most likely because of that. However for some reasons, your operating system is unable to load properly the system file for your graphic card.
We cannot say it is a hardware issue already since as you stated it worked for 30 minutes to an hour.
As of now there are a lot of options that you may want to try.
1. Go to your device manager and try to update automatically the graphic card driver of yours from there. (The OS of yours is unable to work properly with the system file of your computer that is why you may want to try this trick)
2. System Restore via Start Menu\Programs\Accessories\System Tools
If you remember when this started to happen, like was there an automatic update from your operating system or so. You can go back through system restore before that update was installed.
3. This would be a lot of work but of course will definitely fix this issue. Back up your files then reinstall the operating system of your laptop (clean and what I mean is format the hard drive and reinstall the os). Your computer manufacturer should have thought of that.
Posted on Jun 12, 2008
You didn't mention the model of the system in this post but here is some information I can give you that is not system specific.
The nvlddmkm error referres to NVidia display drivers. Depending on the design of your system, the NVidia display adapter may or may not use some system RAM for video imaging. If your system has 2 RAM modules, try taking one out and see if the system functions better. If no change, try the other module.
If swapping RAM has no effect then the issue is the video card itself. NVidia video cards have either 50 or 100% dedicated video RAM (If it is listed as having HYPERMEMORY then it is usually 50% shared) and the dedicated RAM appears to be failing, hence the "Artifacting" you are encountering.
Depending on the system design, the video card is either soldered to the motherboard or a seperate part that attaches to the motherboard.
Your video card appears to have failing VRAM and needs a video card replacement. If the system has on-board diagnostics and you can run them (Often listed on the F12 menu) you may get a diagnostic failure that will prompt HP for action.
If you can't, or they pass (Passing a diagnostic does not mean the item is good, just the test found no error, big difference) the next time you talk to HP, the conversation should start with:
"I'm running the latest BIOS and latest HP Video driver and I'm still getting artifacting on my screen. .... " Describe the swapping of ram if done, and diagnostic failure and insist on a replacement video card.
Posted on Jun 12, 2008
I have an old comp and my is working good.
Thanks for updating each time and to cleaning all systems each day.
Try clean your Disk with clean up disk utility
you should go on all programs, find- accessories,disk clean up,
after you done that,do the disk de-fragment and clear all programs what you not using at all( be carefully with that) to don't clean something useful.
after you done all that try reinstall the vista or reset on factory settings by going in bios screen (it appears when you switching on before log in-in and see what you have a disable.Click on that to enabled and boot up again.
Posted on Jun 12, 2008
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