Question about Office Equipment & Supplies
We had the same problem and solved it by:
1. Removing the paper tray
2. Reduce the number of papers in the tray
3. Reset the tab to the right position (by moving it in and out).
4. Print it and make sure it works.
When we tried to add more paper in, the problem recurs. It seems like the problem is caused by a heavy load of papers in the tray.
Posted on Dec 22, 2008
Sometimes this is simply an unseated ink cartridge, or a dirty cartridge guide. Check for both of these. Use a lent free cloth to wipe the cartridge guide - its generally a thin transparent plastic that runs along the cartridge track.
Posted on Jun 14, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
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Posted on Jan 02, 2017
SOURCE: Carriage Jam
I FIXED MINE YES... open your thing.. and look,... do you notice..
theirs like a small black.. corner shaped thing, that stopped the carriage..
pop that thing like add force to push it back...
boo ya. :) and their you go...
this problem annoyed me for a month. and i went through numerous hp printers too.
but, just...... really open your eyes and try to find out whatsup..
:) woot woot woot imma print stuff now.
Posted on May 11, 2008
SOURCE: Carriage jam
There's a small locking mechanism that holds the carriage in it's home position. This needs to be slightly sprayed with WD-40 or a similar lubrication (small amount). Problem solved.
Posted on Dec 30, 2008
SOURCE: Print Cartridge Carriage Stalled
SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.Make sure that the product is turned off.
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.
for more information please go to below link>>
Thanks for using FixYa.
Posted on Feb 03, 2009
the silver bar the carrige slides on has lost all its lubrication. Try putting some chapstick on the silver bar
Posted on Oct 06, 2009
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