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Computer Printer My computer printer is not functioning well. First when I tried to print a document it only started then stopped. I opened the printing jobs menu and tried to cancel it. Under the status it says "deleting printing". It stays in that situation whenever I tried to print another. The following day, when I opened it again it is still in that way. Suddenly after a few tries to fix the problem it disappeared abd the printer works without finishing to the last line. I tried to cancel the printing job to restart it "deleting printing" appeared again under status. It does not start to print anymore. Sometimes printer disconnected appeared sometimes, idle or no paper. Will you please help me on this.

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Everyone is right as far as it being software vs. hardware. The printer and other peripherals comunicate with a computer via a small program or softwarecalled a "driver". You first need to go the manufacturers website "like www.hp.com" and go to their support page. Here you can locate the newest release of their drivers. You will need to locate the correct driver by looking for your printers model driver and it might specify your operating system "like Windows XP". Follow the instructions on how to install the driver because it might or might not require you to uninstall your current driver. If there are no instructions on how to install the driver, then follow the recomendations of going to the printers properties and deleting the printer. After this isdone, go ahead and install the new driver by runing the self executabe file that you just downloaded. Restart your PC and your printer should pick up the new driver. If it does not, then when you get a message that asks you to locate the driver, simply browse your way to the location of the downloaded files. I know this can be kinda confusing but inthe end it will save you $ Or better yet, if you tell me twhat printer you have, then I can send you a link to the driver. :)

Posted on Jun 13, 2008

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Don, turn off your printer delete the print jobs after the print jobs has been deleted you go to printers and faxes then delete the printer icon pertaining to the printer you are using. then turn on your printer check if it detects and if installed you will see a new printer icon. then go to the properties and make a test print if you can print from there the printer has no problem. else check for computer virus. i hope this will help.

Posted on Jun 13, 2008

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Don
It sounds like software and not the printer itself.
Go to add and remove programs in Control panel and remove the printer software.
Then re install it and it should work fine
Let me know how you get on
Fred

Posted on Jun 13, 2008

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1 Answer

HP PhotoSmart computer indicates "open door"


Open "Devices and Printers" in start menu.
Right click printer with green arrow - click see whats printing.
Delete all documents.
Restart computer - then restart printer
See if that clears your error messages.

Mar 12, 2014 | HP PhotoSmart C4345 AllInOne InkJet...

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Print queue stops document and will not resume


Hi,

Clearing the Print Queue in Windows:

Open the Print Queue
  • Windows 98 - click Start, Settings, Printers
  • Windows XP - click Start, Printers and Faxes
    or click Start, Control Panel, Printers and Faxes
  • Windows Vista - Start, Control Panel, Hardware and Sound, Printers
Double-click to open the appropriate printer's queue. The Print dialog box will open. Here you will see a list of all of the jobs waiting to print, along with the status of each job. The first print job is at the top of the list.
To cancel a document in the list, right-click it and select Cancel Printing. Most often, it is better to cancel all of the jobs and then resend the documents to the printer.
Cancel All Documents
  • Windows 98 - click Printer on the menu, select “Purge Print Documents”
  • Windows XP - click Printer on the menu, select “Cancel All Documents”
  • Windows Vista - click Printer on the menu, select “Cancel All Documents”
Please note that you must have Administrative rights in Windows XP and Vista to cancel print jobs. If you are the only user, you automatically have administrative rights. If you are on a multi-user computer, you must be an administrator. If are on a network and get a message saying that you do not have Administrative rights, find someone who does.
Under normal circumstances, printing documents are cancelled and will disappear from the queue. If one or more do not disappear, shutdown the computer and restart. When shutting down, you may get a message warning you that your print jobs will be lost if you continue. Tell Windows to shutdown anyway. When you restart, Windows may tell you that you have print jobs waiting. Tell Windows to delete them.
Before you resume work, open the Print Queue from the Start menu. You should find the queue empty. If you are using Windows XP or Windows Vista and the queue is not empty, you will be unable to print. Before trashing your computer, you can try to clear the queue using a secret Windows command.
Click Start, Run, and type “Net Stop Spooler” (without the quotes). Then press Enter. Shutdown the computer and restart. The print jobs should be removed. If they are not, shut down the computer again, take a deep breath, and then go for a long walk. The queue should be clear when you return. Note that you must restart the computer for your printers to resume normal operation.


Goodluck,
Please don't forget to rate the solution.

Apr 01, 2008 | Epson Stylus Photo R1800 InkJet Printer

1 Answer

Printer stops in middle print job


What model is this printer? If it has a scanner/copier function, try copying something and see if it works that way. If it does, there is an issue with the computer. If it has a problem copying, it is a problem with the printer. Let me know and I can give you additional steps to take.

Jan 07, 2014 | Dell Printers & Copiers

1 Answer

My printer, HP 8500, has been trying to delete a document for hours with no apparent results. I am unable to print anything else although it does put a new document in queue. I do not get any error...


There are 2 simple methods to resolve any print job stuck in queue issue. However, both the methods will not fix printing issue if the HP Printer is in Error mode. Make sure your printer is able to print self test page to prove its functionality,

First method.

This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click Here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.

If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )

This works for all brands of printers ( HP, Canon, Epson, Brother etc )

Click Start > Programs > Accessories > then select Command prompt, then the black window will open and there type NET STOP SPOOLER and hit enter that will confirm service is stopped , after that on the black window type NET START SPOOLER and hit enter. Repeat this step 3-4 times and end the command with NET START SPOOLER and hit enter. Open the Printers folder and Refresh the Window ( Press F5 on the keyboard )

The service will be started and all print queue should already be remove.

// Above given solutions help in resolving print queue issue, however check the printer functionality if it is working fine ( the printer should be in working condition and should be able to print self test page, this utility cannot fix printer hardware issue //

Regards,
Ron


* Please rate this solution with Thumbs up and comment to help us improve providing support

Jul 02, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

How do you clear que on a c6300 photosmart


Hi,

Windows XP Operating System
-----------------------------------------------
Restart the Print Spooler device
  1. Open Administrative Tools.
  2. On the Windows taskbar, click Start , and then click Control Panel .
  3. Click Performance and Maintenance . NOTE: This step is not necessary in XP Classic View.
  4. Click Administrative Tools .
  5. Double-click Services .
  6. Click Print Spooler .
  7. Click Stop to stop the Print Spooler.
  8. Click Start to restart the Print Spooler.
  9. Click OK .
  10. Restart the computer.
  11. Try the print job again.
Manually clear the print queue
  1. Return to the Printers and Faxes folder that you opened in the previous steps.
  2. Right-click the name of the product, and then click Open .
  3. Click Printer , and then click Cancel All Documents .
  4. Click Yes to confirm the action.
  5. If documents remain in the print queue, restart the computer.
  6. Try printing again.
Windows Vista Operating System
---------------------------------------------------

Manually clear the print queue
  1. Return to the Printers folder that you opened earlier in this document.
  2. Right-click the name of the product, and then click Open .
  3. Click Printer , and then click Cancel All Documents .
  4. Click Yes to confirm the action.
  5. If documents remain in the print queue, restart the computer.
  6. Try printing again.
If the issue continues, proceed to the next step. Restart the Print Spooler device
  1. On the Windows taskbar, click the Windows icon (c01319360.gif ), click Control Panel , and then click Administrative Tools .
  2. Double-click Services .
  3. On the User Account Control window, click Continue .
  4. Click Print Spooler .
  5. Click Stop to stop the Print Spooler.
  6. Click Start to restart the Print Spooler.
  7. Click OK .
  8. Restart the computer.
  9. Try the print job again.

Oct 03, 2009 | HP Printers & Copiers

3 Answers

Hi, my hp1315 will not delete a document it just locks up


goto printer and faxes on your computer
set your printer as a default printer and then
right click your printer icon..
and choose cancel all documents..

if the problem still exist ..

try to restart your computer and your printer..

^_^....

May 13, 2009 | HP PSC 1315 All-In-One InkJet Printer

2 Answers

Will print test page but nothing else


i've had the same problem with the same printer. mostly it happens on my vista home premium laptop printing remotely to the printer which is connected to an xp home machine. i found that i need to stop and then start the print spooler. on either of these operating systems you can do this by right clicking on the My Computer (XP) or Computer (Vista) icon and choosing "Manage." Once Computer management is open, go to Services and look for Print spooler. Right Click on Print Spooler in the list. choose stop. wait for the print spooler to stop, then right click again and choose Start. That should clear your stuck deleting document.

Dec 04, 2008 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

I want to print new page of printing printer keeps churning out prvious printing instrctions i am 78yrs old still learning


Hi,

What you need to do is clear out the printing "QUEUE".

.
Clearing the Print Queue in Windows
The printer is one of the slowest devices in a computer system. If you had to wait for it to print your document before you could resume writing, you would quickly go back to using a typewriter. To eliminate the delay, Windows reserves a portion of memory for something called a “print queue” (or spooler). The queue works on a first-in first-out basis. You can continue to use the computer and send jobs to the spooler as it feeds a steady stream of data to the printer.
Print queues are nice, except when something happens in the printer to cause it to stop functioning. Sometimes it is just a paper jam and sometimes it is a bit more serious. If you need to cancel the jobs in the print queue, you can simply double-click the printer icon (in the system tray down by the clock) and open the print queue. Depending upon the length of your document and how many documents are waiting to print, the printer icon may appear briefly or for a sustained period. (Note: This would be a good time to remove the paper from the printer before continuing.) If the icon is not there, you can manually open the queue.
Open the Print Queue
  • Windows 98 - click Start, Settings, Printers
  • Windows XP - click Start, Printers and Faxes
    or click Start, Control Panel, Printers and Faxes
  • Windows Vista - Start, Control Panel, Hardware and Sound, Printers
Double-click to open the appropriate printer's queue. The Print dialog box will open. Here you will see a list of all of the jobs waiting to print, along with the status of each job. The first print job is at the top of the list.
To cancel a document in the list, right-click it and select Cancel Printing. Most often, it is better to cancel all of the jobs and then resend the documents to the printer.
Cancel All Documents
  • Windows 98 - click Printer on the menu, select “Purge Print Documents”
  • Windows XP - click Printer on the menu, select “Cancel All Documents”
  • Windows Vista - click Printer on the menu, select “Cancel All Documents”
Please note that you must have Administrative rights in Windows XP and Vista to cancel print jobs. If you are the only user, you automatically have administrative rights. If you are on a multi-user computer, you must be an administrator. If are on a network and get a message saying that you do not have Administrative rights, find someone who does.
Under normal circumstances, printing documents are cancelled and will disappear from the queue. If one or more do not disappear, shutdown the computer and restart. When shutting down, you may get a message warning you that your print jobs will be lost if you continue. Tell Windows to shutdown anyway. When you restart, Windows may tell you that you have print jobs waiting. Tell Windows to delete them.
Before you resume work, open the Print Queue from the Start menu. You should find the queue empty. If you are using Windows XP or Windows Vista and the queue is not empty, you will be unable to print. Before trashing your computer, you can try to clear the queue using a secret Windows command.
Click Start, Run, and type “Net Stop Spooler” (without the quotes). Then press Enter. Shutdown the computer and restart. The print jobs should be removed. If they are not, shut down the computer again, take a deep breath, and then go for a long walk. The queue should be clear when you return. Note that you must restart the computer for your printers to resume normal operation.

This should solve your problem, Let me know how it works for you..

~~Jastababe~~

Nov 19, 2008 | Lexmark Printers & Copiers

1 Answer

Document locked in que


Solution #1 Have you tried to power off the computer itself? The document is most likely locked in the PC not the printer. Unplug the printer's power, power down the computer, wait a minute or so then restart the computer. Once the machine has loaded check the print queue to verify the document is no longer there, if so you can plug the printer back in and the issue should be resolved.

Solution #2
From the Start menu, select Control Panel. Then follow this path:
Administrative Tools > Services > Print Spooler
Once at the Print Spooler, right click on it. Select Stop. Leave this window open. Turn off your printer.
At the open Print Spooler window, right click on the Print Spooler, and select Start.
Go to the Start menu, and select Printers & Faxes. Find the printer you are having problems with and double click on it. From the menu, select Printer, then select Cancel All Documents. The documents should clear.
Turn on your printer. You sould now be able to print.

Oct 15, 2008 | HP PSC 1350 All-In-One Thermal Printer

1 Answer

HP C1480


Please perform the below steps to clear the queue and print from the computer.

Before performing the below steps try to make a copy from the all-in-one to check the hardware functionality.

Remove the USB cable from the computer.

Now click on start --> control panel --> printers and faxes --> right click on the HP C4100 printer icon and delete all the pending documents.

Now again click on start --> run --> type services.msc and press enter --> locate print spooler in services window and right click on the print spooler and click on refresh or stop the spooler service and then restart the spooler.

Now open the printers and faxes folder, right click on the printer icon --> properties --> advanced tab --> enable print directly to printer and click OK.

Now connect the USB cable back to the computer and then try to print from the notepad and check for the result.

May 29, 2008 | HP Photosmart C4180 All-In-One InkJet...

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