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Your nuvi has Garmin Lock activated, a security feature to make the unit useless to thieves and to protect your data if the unit is lost.
Unless you know the security location used when the pin code was set, or can remember (or ask the last owner for) the pin code, then your unit cannot be used without sending it back to Garmin (proof of original purchase required)..
Click here and you'll see my FixYa Tip regarding this common problem. If the hyperlink doesn't work then cut and paste the following link into your browser:-
This sounds like a Magellan or tom tom. And the procedure is the same for both of them, call the manufacturer and get your checkbook out. Neither one nor for that matter any of the others, have released a procedure to allow you to recover these codes on your own. They are all, to the best of my knowledge "send it back so we can make more money off you" procedures.
I have said it before and will say it again, never program your home address and never lock the unit with a pin code. As you have now found out, you now know the reason why.
If you lost your unlock code you must return to the Security Location where you set up your GPS...
If that was your job or home, if you go within 50 meters of that location the unit will unlock automatically, then you wouyld have to reset your pin there. Only other way is to send in your unit to Garmin with the proper receipt of ownership...
Wedll if this is not a stolen GPS Then the matter is simple. Take it back to the exact coordinates that you set the pin in. Then you will be able to access the pin setup and reset it to a new password. Your only other choice is to send it to Garmin, but if it has been listed as stolen, then expect the cops! No one forgets their pin or fails to remember the instructions for setting and recovering their pin.
Unfortunately, even if you perform master reset on Garmin GPS unit, it
does not reset Garmin Lock security feature, which password-protect most
Garmin electronic devices to deter theft. If you forget the PIN or
password unlock code to unlock the Garmin unit, the best solution is to
bring it to Garmin to get unlocked. “