Can you see any paper in the rollers? I can only think careful use of twesers AS you probably found out printers appear to be Snapped together ie no easy screws to undo! Have you tried the HP help line? Good luck!
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I was having problems with slow copy start-up. I was going to move my 8560 upstairs because I couldn't get the wireless to work. After I got the printer broken down and tried io replace the wax tray, it wouldn't go all the way in. When I got a flashlight and looked inside, to my horror there was a piece of paper wnd gobs of wax which had been unable to be cleaned out. After manualy removing all this, my 8560 warmed up more quickly. I must remind you there was no indication of anyt jam. Hope this helps, RD Price
This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.
HP is a terrific printer. Try cancelling the print request in the computer, turning off the computer,then unplugging the printer, giving them a few minutes to re-set, then, then turn them on again. Also, look for a small, torn piece of paper within the printer, in case it is causing the issue. Best of luck.
Follow these steps in the order presented to resolve the issue.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the paper jam from the rear of the All-in-One
Do not try to clear a paper jam from the front of the product, which can damage the print mechanism.
I got my printer to work (finally! #$^%$%) by moving the ink carriage back and forth a bit gently and then I sprayed a small amount of WD40 on a lint free small cloth and wiped the silver bar inside with it. I slid the carriage slowly from one side to the left and it seemed to stick less. I thought my printer was broken so I figured it couldn't do any more harm and lo and behold it worked! My printer went back to the normal screen after turning it back on and I am finishing the print job that I never thought would happen. YAY!
Before you do anything else, turn the printer off and on by following these steps:
Turn off the printer by pressing the Power button.
If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in.
If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord.
Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. Press OK to continue.
If the error still occurs, go on to the next step.
If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.
If the paper did not come part way through the front of the printer, try removing it from the back of the printer:
Remove the paper from the In tray, then push in the catches to release the in tray.
Figure 1: In tray catches
Open the In tray to a horizontal position.
Gently pull the jammed paper to remove it from the back of the printer.
Before you lift the In tray to close it, make sure it is pushed all the way to the right on its hinges.
Figure 2: Pushing the tray to the right before closing
Lift the In tray up until it snaps back into paper-loading position.
Open and close the pen door on the front of the printer to make sure it is securely latched.
Figure 3: Opening and closing the pen door
How to avoid paper jams
Make sure that the cartridge door on the front of the printer is securely closed.
If you experience paper jams while printing, try loading one sheet of photo paper at a time. Insert the paper as far as it will go into the In tray.
Do not add paper while the unit is printing.
Do not use paper that is too thin, too slick, or that stretches.
Do not use torn or creased paper. Paper that has been printed previously may cause jams.
on the back side of the printer there is a assess door to remove the jammed paper in the printer.it has a channel like button on the backside.just rewind the channel to unlock the assess door and open the door towards you.and the door will come out into your hand.just remove the paper jam clearly look for any tiny pieces of paper in it.and then reverse the procedure to lock the door again.