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Re: cannot send & receive fax messages
Your telephone line may have degraded.. It's quite common really, where moisture gets into the telecom cables.. Have you had a lot of rain lately? The telecom company can do a line test from the telephone exchange, if you request it.. But not always easy to arrange :-) - If you have the test done, you might have to remove all other extension lines off your main incoming line just for the test period.. Anyway, one test you can do yourself is to remove all other extensions off the line & move your fax machine to the main socket & plug it in there.. It might prove whether another telephone is causing a load problem.. Also, have you noticed a difference in the quality of voice over your telephone/s lately? Might be an electrical/electronic fault in one of the phones.. Have you purchased or installed any new phones or lines or modems lately? Maybe move the fax to the neighbors or a friends place, just for testing.. This will prove if it's the device or the line. Rgds,
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There are two possible reasons why your printer display the error message.
1. Poor Line Condition - electrical interference on the line -Make sure electrical or electronic appliances do not interfere with the printer's phone line - poor line connection - If you have a phone try connecting it directly to line outlet. Listen to the dial tone, if you hear noisy and static, then you will need to call your local telephone company cause there is a problem in your phone line. If dial tone is clear and stable then try checking the telephone line cord that you use to connect your printer from the line outlet, replace if broken. - alarm system
or another device on same line, these interferes with transmission / reception of the fax machine. Try connecting the printer all alone and then try sending a fax.
2. Memory Full - There is no space to store incoming fax messages. Delete all stored fax messages.
This is a poor fax line error. The line quality has noise or some issue causing the fax receive /or send to fail , often people use the same line for faxing and ADSL (telephone provided internet) and this will cause noise on the line. To fix this I have used a noise filter that came withe the DSL router from the Telco. sometimes ive even had to use two, one on each end of the phone cable before the line was clear enough to send and recieve faxes without a problem. If this is not your case, have the person sending the fax do one at a time or vice versa.
Hope that helps you
Poor Line Connection indicates an issue with your telephone line (Page 136). If you are sharing the fax line with any splitters or computers, try connecting the MFC-490CW directly to the phone jack and send a fax. If you are still getting a Poor Line Connection error message, call the telephone company and have a repair technician check your telephone line.
Out of Memory error message means the machine's memory is full (Page 138).
Try pressing Stop/Exit and wait until all current operations finish and try again.
Try clearing the data in memory. To gain extra memory space. turn off Memory Receive (See Page 48).
Try printing the faxes that are in memory (See Page 49).
System Busy error message wasn't in the manual, but I suspect it means there's a current operation in progress and the machine needs time to finish before moving on to another job. Just wait for the current job to finish, then try again.
ECM (Error Correction Mode) is a feature common in most fax machines today. It helps to minimize errors while transmitting faxes over noisy phone lines.
1) Be sure you have the latest version of the drivers installed
2) Turn the fax off, then unplug for 10 minutes, turn on and try again. This should clear up anything in the printer/fax memory
3) Check if your phone line is unsually noisy when you tried to send the fax(es) that gave you the error message. If this is the case, a sucessful fax transmission will be almost impossible. You may have a faulty phone line or an improper installation. Either of these two should be fixed by your phone company. Also, most phoen companies can test your phone line (for fre) remotely to check for abnormally high noise levels.
Please, report back if you need further assistance.
You have to understand that anything that Lexmark puts on the market is absolute trash. The company's support is the worst in the world. Their tec's are nothing more than pimply faced juvies with an experience rated just above x-box plug and play. The Lexmark product line consist of the lowest grade electroninc components on the world-wide market. That along with zero trials or experimental market is a mixture for certain disaster. Lexmark products have a life expectancy of one month or most of the time will not even work out of the box. (be ammazed if your does). The factory supplied ink will fail in less than 60 days if you do not use your machine on a regular basis. Lexmark support is below the lowest of the low. Give it a shot before you buy, try to contact them, yes try to contact any of their departments, have your friend contact them, both you and your friend will get the same response from 2 different tec's. You will then be directed towards your zip code and the x-box player tec. How generic. This company sells at sub prime cost. Why ? It's trash.
is this the error message you recieved 1-2000 or tricode code for example 235x892. please verify what error message you recieved. Now if your recieved an erro mesage numbers you may need to reinstall the software of your printer. please download the latest software and drivers of your printer at kodak.com/go/downloads
I had the same problem trying to send out faxes out using my Brother MFC 7340. I use a magic jack phone line. Page 106 of the user manual says if sending via VOIP phone line, you should press menu, then 2, 0, 1 to select "Basic (for VOIP) mode. Then press ok. Then press stop/exit. This cuts the modem speed down to 9600 bps and turns ECM off. Then retry to send the fax. I did that and can now send and receive faxes.
The remote machine has failed to respond to a fax command from the
local machine due to the connection being interrupted. These errors can
occur if the phone lines in the area to be faxed are old or there is
noise (static on the phone line). Other reasons can include power
outages and other power related problems.
waiting service can cause this error. The click, heard for an incoming
call, is actually a momentary disconnect of the line.
The remote user has pressed the Stop key while the reception was in progress.
Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.
*Re-attempt the fax reception at a different time when telephone line
conditions have improved. Call the telephone provider if line
conditions fail to improve.
*Disable ECM. Errors may still
occur, and may result in a degraded image quality on the received page.
However, the ability to transmit the entire document will be improved.