Question about Brother MFC-5840CN All-In-One InkJet Printer

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Cannot send & receive fax messages

For the past few days i cant recieve & send fax mesages..error mesage that says that i have a poor line connection

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  • fcc60 Aug 05, 2008

    It is also saying that my fax is out of memory how do I fix that...?

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Your telephone line may have degraded.. It's quite common really, where moisture gets into the telecom cables.. Have you had a lot of rain lately? The telecom company can do a line test from the telephone exchange, if you request it.. But not always easy to arrange :-) - If you have the test done, you might have to remove all other extension lines off your main incoming line just for the test period.. Anyway, one test you can do yourself is to remove all other extensions off the line & move your fax machine to the main socket & plug it in there.. It might prove whether another telephone is causing a load problem.. Also, have you noticed a difference in the quality of voice over your telephone/s lately? Might be an electrical/electronic fault in one of the phones.. Have you purchased or installed any new phones or lines or modems lately? Maybe move the fax to the neighbors or a friends place, just for testing.. This will prove if it's the device or the line. Rgds,

Posted on Jun 12, 2008

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The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.

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The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.

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The remote user has pressed the Stop key while the reception was in progress.

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Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

*Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

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*Try sending at a lower transmission speed.

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