Question about Motorola Mobility RAZR V3

1 Answer

Text messages are frozen!

I typed a message and put it on my drafts folder, then came back later to send it and when I did it just said sending but never got done now I can't view any of my messages, send or receive and my whole text messaging menu it's frozen, HELP ME PLEASE!

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  • ruby_gtz Jun 12, 2008

    Thank you Worldvet. I called my provided and we went through the powering off and reseting process you described above. Unfortunately for me, I need a software upgrade. It is supposed to take only a couple of minutes the problem is that my company is no where near where I have relocated, Do you think any other major provider should have the same up date? It's original razor and I know there are many new models but I am hoping that if they sold it at one point they might have the update...I just hope I can get them to do it even if they are not my provider :(



    Thanks again for responding!

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  • 859 Answers

Have you powered your phone off, left it off for awhile and then powered back on?

If that doesn't work you will need to reset your phone if you can get to these menus.

  • Select Menu, Settings, and then Security.
  • Enter your lock code.
  • The Security menu is displayed.
  • Select Reset Phone.
  • A disclaimer is displayed.
  • Read the disclaimer and press Yes (left softkey).
Warning: This will change your phone back to factory settings. Your phone will still be active, however, all personal settings will be lost.

These personal settings are in respect to your ring tone, wall paper and call on voice command menu setup, etc.

Whether or not you will loose your phone book entries depends on what went wrong.

If in doubt at all take your phone to a phone store for assistance.

Regards,
Worldvet

Posted on Jun 12, 2008

  • Glenn Rogers
    Glenn Rogers Jun 12, 2008

    Hello again,

    It dawned on me you may have inadvertantly locked your keypad. At the top of your screen the padlock icon would appear.

    To lock or unlock your keypad press CLR, *; or for other models it is Menu, *

    Regards,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 12, 2008

    There are three versions of Razors on the market, the one from Motorola and the ones sold by Sprint and Verison. Each is a little different and therein may be your problem. I don't know.

    Thanks for the Helpful rating as I couldn't do anything to fix you per se. I like to think that getting you a rock solid answer on what to do next in your situation, and there are many other unfortunately who have no choice but go to a service provider phone store, is a fix but really of no value.

    Well suffice it to say I would have liked a Fixed rating, but thanks for rating anyway. So many Askers don't even bother and it means a lot to those of us who also take the time to answer questions in the free section.

    Good Luck, you can always come back and look me up through the Find Experts link on our home page. I'm ranked 14th right now so I'm in the first few pages. And I have the same phone as you so answering these Razor questions is really easy and I know how to find the instructions at Motorola.com. Not everyone is really good at using the Internet all the time. And, frankly, the Motorola web site is pretty hard to use, by any standard.

    Glad to have been of assistance and thanks for using FixYa.
    Worldvet


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