We purchased in Nov. 2004 the above product from the Avon, CT store which has since closed. We were going to go back there but since it's closed, we're looking for help on line. The product worked great until last night 6/10/08. The red cleaning light started blinking and we had just cleaned it that day. We also smelled a burning smell.
We were told back in 2004 that it was under a tenyear warranty. Please advise how to get assistance with this.
-   All my lights are blue and ok. I have a burning smell and intermittently hear a hissing or sizzling sound. Is it safe to run?-   Guest
Dec 24, 2008
-   I have the same problem. Started soon after purchased. Red clean light comes on. I can turn it off and then on and it will run for about a minute and the red light comes back on. The blades are clean. Can not find any contact information for the company on line.-   BTOWNSEND640
Dec 01, 2008
-   I HAVE A 2006 MODEL SI697. I CLEAN IT REGULARLY AS INSTRUCTED. AFTER THE LAST CLEANING, AND AFTER IT WAS DRY, THERE WAS NO AIR FLOW AND THE RED LIGHT STAYS ON. NO PROBLEM WITH SMOKE AS OTHERS HAVE STATED.-   JPALLFL
Oct 16, 2008
-   Almost 4 years? You're lucky - mine quit in 5 months. I have two older Quadras that run fine, this one died quickly. Mine has the same problem; burning smell, red light on, no airflow. Any other thoughts?? Anyone?? Bueller??-   UUNetBill
Unit does not operate. Middle light would come on and then shut off. Cleaning did not help. No...
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Unit does not operate. Middle light would come on and then shut off. Cleaning did not help. No lights, no nothing.
Cleaned the "blades" as usual. Had noisy operation. Would not operate when plugged in and turned on. Took it apart and thouroughly vacuumed out all the dust. No obvious defects such a broken wires, etc. found. Does this thing have a fuse in it somewhere?