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Hi Sam, you can use puk code to unlock samsung sgh-e370 password. But this code not only unlock samsung phone from old password. it will erase all your previous data in that phone. So next time always remember your password, good luck.
You can try the master reset code of 00000000 just keep hitting zero until it won't put anymore in, or 8 x zero. This may work but I doubt it. Most times when you do this as with puk codes you will need to have it fixed via a tech with the required software and cables to bypass the sim lock and reset it to factory. You should not need to lock your sim anyway as most phones have a scurity feature that allows you to put a passcode on your phone, so if you turn it off or it goes flat, you charge it and turn it back on, you are required to put in the code to use the phone and I suspect this is what you mean a personal phone lock code not a sim lock code. As to unlock a sim and change the codeing you will need the original code from the sim supllier and I have never heard of or known anyone who has been given this particular code. The only way I know you can get a sim code is via a hack. Which is illigal in every country I know of. Some phones however do call this feature a sim code and this can be missleading when this sort of a problem happens. I do hope the master code built into the phone works for you, but this code can be readily changed by the user and if it has been by your son it could be anything. And if the master reset code does not work you will have to take it to a phone tech and have it flashed or maybe they can bypass the code without flashing the phone as a flashed phone will not have any info you or your son put on it anymore. It wipes the phone memory and software and reinstalls it back to factory( AS NEW) hope this helps you but I do think you will need to take the phone to a tech.
to reset the phone you need to switch off the phone, take out the
simcard, switch it on again, put in code *2767*3855# phone will reset
for a 1min.put simcard in & switch phone on ......the codes are all
reset to default (000000)
all u have to do is while the fone is on take the battery and sim card and or sd memory card out. then put only the battery in and turn the fone back on while holdin down the r botton the fone will then reboot it-self twice then let the r botton go and allow the fone to turn it-self on. the fone will then turn on to the main menu screen and u will not be able to do anything wif the fone till u re-register the fone.