Question about Motorola Mobility RAZR V3

2 Answers

Can't dial buttons while in a call..

For some odd reason, my phone just all of a sudden wont let me press buttons when im in a call. like for example... if i need to press one or two or whatever for an option... i cant do that. like when you call the movies and you need to press a button to hear a movie time?? i cant do that.... why????

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  • 2 more comments 
  • Rebecca Winkler
    Rebecca Winkler Jun 12, 2008

    all these things seem to be for the normal razor... my razor is a V3i ...a razor with itunes. so its a little different than the normal one.

  • Rebecca Winkler
    Rebecca Winkler Jun 12, 2008

    i have at&t

    and no problem. id rather get this done and not spend half my day searching for the answer on google ...lol


  • Rebecca Winkler
    Rebecca Winkler Jun 14, 2008

    Yes I do.

  • Rebecca Winkler
    Rebecca Winkler Jun 14, 2008

    yeah

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2 Answers

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  • Master
  • 859 Answers

Hello,

This could be because you may have answer on 'any key' active vs. answer on Open your Setting and Tools, Answer Options.

Regards,
Worldvet

Posted on Jun 11, 2008

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  • Glenn Rogers
    Glenn Rogers Jun 12, 2008

    Okay, thanks for letting me know about the version you're running it does make a big difference. Is it also a Sprint or Verizon model? That makes a difference too.

    Thanks, really for clearing that up, so many don't bother and go elsewhere. We are here to help you get a problem resolved.

    Regards,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 12, 2008

    Hello,

    [Most of this information is gleaned from the Motorola web site]

    This I know works for your phone, type: Menu *, this locks and unlocks the keypad.

    Should that fail you may have a bigger problem and you can do a master reset which should you phone your service provider they would likely ask you to do. You will want to backup your phone entries to be safe and you'll have to reset your personalized features, such as ring tone, wall paper and reload any ringtones you created yourself.

    There are two methods to backup.

    1.) If you haven't already, you can download an app for a dollar a month that lets you backup your phone book to an online resource I have it and back my Razor up regularly. I recommend this just for safety's sake. You can't imaging how many Askers have a dead phone on their hands or are in a situation where a master reset is the only solution. Since downloading an app shouldn't be a problem with your keypad behavior I would do this should it come to this.

    On your Razor V3i you can also copy phone book entries to your simm card. Follow the below walkthrough:
    To copy entries from your phone to the SIM card:
    1. Press Menu
    2. Press the Navigation Key scrolling to Address Book and Press the Center Select Key
    3. Press Menu
    4. Press the Navigation Key scrolling down to Copy and Press the Center Select Key
    5. Press the Navigation Key scrolling down to either Entries (Individual Entries) , All to SIM, or All to Phone and Press the Center Select Key

    Do the reverse after a master reset to retrieve those entries or restore them using the app you may or may not have downloaded.

    Any questions, concerns or need for clarification please use the comment box below.

    Regards,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 12, 2008

    Has the Menu* unlocked your keypad? Do you see a padlock icon on the top of your screen?

    If its not working to fix your problem you will need to do a master reset as described before. This beats going into the phone store where they will do the same thing.

    Lastly, your phone's little brain may have 'brain freeze' that is terminal. If it is that, your only resort is to go the phone store after all. If you do seek an upgrade from them or consider an upgrade. Sometimes these models like yours for iTunes just get designed wrong.

    Let me know what happens.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 13, 2008

    When you scroll through your settings menu do you see an entry for Security?
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 14, 2008

    Ok on the security entry. I'll get back with you later on that. This may have you locked out of your keys. Do you remember your personal pin for your phone?

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 14, 2008

    That's good. I'll check on the procedure to get in and hopefully unlock your keys. Its a long shot but one closer to the hole than ever.

    Frankly, I gotta tell you, there are so many version of this V3 it is really hard to narrow which one is which as they all have different menus and other idiosyncrasies.

    Worldvet

    ps Will be eating dinner here soon in PST and take a few hours with my loved one and wind down a bit. But, I'll be back online later in the night. We'll get through this I'm certain.


  • Glenn Rogers
    Glenn Rogers Jun 14, 2008

    Hi,

    Scroll down your settings to your security entry and see if there is a prompt to enter your pin code, when you do and should it fail you only have two more attempts before it locks you out completely and you would have to go to your phone store.

    Once you enter your pin code, you may see commands such as unlock keypad (at least lets hope so).

    Should that fail, or you do not find any entries related to this action you will have to take it in to your service provider's phone store for service.

    Sorry, this is a far as I can take you. So, I would ask you to rate this as fixed as it is as far as I can take you or to please do not rate it at all.

    Its been a pleasure working with you and a real challenge. We can't unfortunately fix every problem which really frustrates we who work in the free area and not just take the 'easy ones' in the Premium Pay area.

    Regards and good luck,
    Worldvet


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  • Master
  • 7,752 Answers

You need to go into menu-settings-tones - set the key tones to continous

Posted on Jun 11, 2008

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