Question about HP LaserJet 3055 All-In-One Printer

1 Answer

HP 3055 prevents boot up in Win2000, causes lockup when connected

Hello Gents,

I am running Win2000 on an Athlon/MSI board, 523 MB RAM, 80 Gb HDD and have recently purchased and installed an HP 3055 AIO.

I have loaded the full install of the HP 3055 AIO drivers and applications, but not the READIRIS PRO software (which caused no end of problems on a previous HP machine).


PROBLEM #1

Upon boot-up the Win2000 splash screen comes on but the progress bar stops at about the 2/3rds point --- ****-cold.

In order to get the machine to boot up, you have to reboot the machine and unplug the usb printer cable.

Once booted, the PC works normally and you can obtain printed hardcopies by plugging in the USB cable for the HP 3055 and hitting print.


PROBLEM #2

Occasionally, when using WordPerfect 9.0, while the HP 3055 is connected, particularly when a part of highlighted text is being cut and pasted, the machine locks up or freezes. The mouse cursor freezes in place and what you have is a complete lock-up.

The machine will not respond to a Ctrl-Alt-Del reboot command and must be restarted in order to clear the error.

This new machine is intended to increase productivity, not give rise to an endless series of headaches. Please advise.

Sledgehammer is standing by.

Posted by on

  • Neal Brown May 11, 2010

    Have you downloaded a clean/fresh/new copy of all the software from HP's website?



×

1 Answer

Actually I deleted the PCL 6 drivers which had been installed by the original HP driver CD, went to the HP website and downloaded the PCL 5e drivers instead.

I also added a USB switchbox between the PC and Printer, leaving the default setting as disconnected. Now, it boots up fine, without having the HP printer connected.

In use, I wait until just before I need to print a document, switch the USB selector to connected and obtain hardcopies of my documents.

Then, to ensure against screen lockups / freezing, I switch the USB selector back to disconnected.

It's a kludge and not what you should have to do for a $400 laser printer AIO device.

Naturally, I am completely unimpressed with HP software engineers, who have a functionality somewhat below Dilbert and his crew.

Posted on Jun 21, 2008

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Error code is 2753


Hello,
Error #2753 is not a real code number for the HP 3055!

Please Visit here to check any other error codes regarding this machine here;

http://h10061.www1.hp.com/ccsearch/search?pname=HP+LaserJet+3055+All-in-One+Printer&qry=error+code+2753&submit.x=0&submit.y=0&ctry=us&lc=en&dlc=en&mode=lz&tmv=0&method=prodFinder&pid=1140780&productBigSeriesOid=12012&spid=1140612&opname=HP+LaserJet+3055+All-in-One+Printer&pname_desc=HP+LaserJet+3055+All-in-One+Print%2FScan%2FCopy&ptype=commercial&stype=pn&contextual_lname=&spname=HP+LaserJet+3055+All-in-One+Printer&temp_hql=s-001%2Cs-002%2Cs-004%2Cs-003%2Cs-005%2Cs-006%2Cs-017%2Cz-001%2Cc-002%2Cc-001&search=0

Good Luck!
Rich Lilja

Nov 13, 2008 | HP LaserJet 3055 All-In-One Printer

1 Answer

Error 2753 HP3055


My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


BACKGROUND:

Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see http://msdn.microsoft.com/en-us/library/aa368542(VS.85).aspx. This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (http://support.microsoft.com/kb/223300).

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article

CAUSE:

Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.

SOLUTION:

Steps:

1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

If all goes well, the install should now run without any issues.


Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

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HP 3055 AIO prevents boot-up / causes lock-ups in Win2000


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Jun 13, 2008 | HP LaserJet 3055 All-In-One Printer

2 Answers

Firmware upgrade LJ 3055


I foud the solution read carrefuly and he will works !!!

Turn off the printer .
Open the side cover where place the formatter on the right face
Here you will se a jumper
On your computer delete all hp software
Install HP 3055 pcl 6 drivers and select manualy your usb port where is connect the printer ( the printer is always off)

Download this :
ftp://ftp.hp.com/pub/softlib/software8/COL13630/ma-38209-5/3052-55_FW_Update-20070331.exe
Open the program select your printer and send the firmware (the printer is always off)
When the firmware is upload completly and you see the smileys on the sofrware update.
Closed the jumper P19L on the formatter and turn on the printer.
You will see message on the printer Downloading.
Open immediatly the jumper connection
Wait and you will see a message like Update successfully :)
turn off the printer
wait 5 seconds
Turn on the printer
It s ok
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1 Answer

No booting


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