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Error code com 0001

We have a minolta bizhub Di1811p its a combination copier/fax. We keep getting this error code on most incoming faxes. We do receive some faxes and are able to fax out. Any ideas?

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Sounds to me like a communication error. Is this phone line shared with a DSL modem? If so ensure you have a working DSL filter on the fax line. You should also change the phone line cable going from the fax machine to the filter or wall jack. Also remove any extension telephone that may be plugged into the fax machine to test if it is causing the problem.

If there is no problem with your line then there might be a problem with the modem in your machine. If this is the case then Konica Minolta should be able to replace it for your or sell you a replacement.

Posted on Jun 11, 2008

  • Dean Joly
    Dean Joly Jun 11, 2008

    Actually the fax module in that printer is an FX-3 fax module, that is what would need to be replaced if you can verify that your phone line is not causing the problem.

  • Dean Joly
    Dean Joly Jun 11, 2008

    The transmission results report should have more information about the error. Print it and see what it says.



    Here's a link to the manual for the FX-3 fax unit: http://kmbs.konicaminolta.us/productsatt...

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Hi-

Go to fax settings and try turning off the ECM, if its off then switch it on, chances are its a communication error on the line. Keep me posted for further errors.

Have a nice day!!

Posted on Jun 11, 2008

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