Question about Microsoft Xbox 360 Console

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Microsoft not standing up to there side of my warnty

My xbox 360 did not have no warnty on it so i paid more to extend it and i got my xbox fixed, it is eating at my games it messed one up so bad when i bought it i had to go a brand new one. I sent my xbox in 3 times already to be fixed for this same reason and once again now and this makes the 4th time. It took the prepaid boxes months to come to my house each time. I got this one and i had to call twice about it, Microsoft has my xbox and telling me the repair order was cancled and they never gave me a tracking number or UPS didnt. They are trying to tell me that xbox is not mine, and without a tracking number i will not get it back. Nobody has a tracking number to give me UPS said Microsoft has it and Microsoft said UPS has it. Is there something I can do I am tired of Microsoft playing games I aint playing i want my damn xbox and i want it fixed or a new one.

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  • Nick1463 Jun 11, 2008

    I did, I have the xbox reference number but when i called because my first box never made it the guy i talked to never put in a new order and he told me he did and everything got all confused when i sent in a box with a cancled order. But when i called back today they told me that they got an xbox from my address but dont know if it is mine..How stupid can you get?? If an xbox came from my address that could only mean one thing, that it is mine. They dont think and they dont want to listen or help

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Hey Nick1463,

In order for either Microsoft or UPS to be able to resolve this problem, you will need to locate one of two things: the Microsoft reference number provided to you when you sent your original XBox 360 in for repairs, or the UPS tracking number(s) for your original XBox 360 and the one you received in error.

Having the Microsoft reference number is generally the ideal way to obtain a resolution, as it allows XBox technical support agents to track where your XBox may have been shipped to, as well as locate the proper UPS tracking number. You normally can find at least one of these numbers by referring to your repair invoice/receipt, and or by checking the labels on the box that was shipped back to you.

Please keep in mind that most repair facilities and services are able to track items they repair if one (or more) customer receives the wrong product back. Due to privacy concerns however, they are generally only able to provide account and shipment information to the person that actually registered the product or requested repairs.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jun 11, 2008

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