Question about Microsoft Xbox 360 Console
My xbox 360 did not have no warnty on it so i paid more to extend it and i got my xbox fixed, it is eating at my games it messed one up so bad when i bought it i had to go a brand new one. I sent my xbox in 3 times already to be fixed for this same reason and once again now and this makes the 4th time. It took the prepaid boxes months to come to my house each time. I got this one and i had to call twice about it, Microsoft has my xbox and telling me the repair order was cancled and they never gave me a tracking number or UPS didnt. They are trying to tell me that xbox is not mine, and without a tracking number i will not get it back. Nobody has a tracking number to give me UPS said Microsoft has it and Microsoft said UPS has it. Is there something I can do I am tired of Microsoft playing games I aint playing i want my damn xbox and i want it fixed or a new one.
In order for either Microsoft or UPS to be able to resolve this problem, you will need to locate one of two things: the Microsoft reference number provided to you when you sent your original XBox 360 in for repairs, or the UPS tracking number(s) for your original XBox 360 and the one you received in error.
Having the Microsoft reference number is generally the ideal way to obtain a resolution, as it allows XBox technical support agents to track where your XBox may have been shipped to, as well as locate the proper UPS tracking number. You normally can find at least one of these numbers by referring to your repair invoice/receipt, and or by checking the labels on the box that was shipped back to you.
Please keep in mind that most repair facilities and services are able to track items they repair if one (or more) customer receives the wrong product back. Due to privacy concerns however, they are generally only able to provide account and shipment information to the person that actually registered the product or requested repairs.
Hope this helps you out.
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Posted on Jun 11, 2008
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Posted on Jan 02, 2017
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