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I have a samsung multifunction printer/fax which is connected to a phone line (which i think is shared with our ADSL connection). Previously we had no problem receiving faxes, now most incoming faxes fail with the message 'line error'. Outgoing faxes are fine. Thankyou. Clive

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Diconnect the ADSL test the machine. Reconnect the ADSL test You should have it from there

Posted on Jun 11, 2008

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My printer will not fax says not connected to network when it is.


faxing requires some type of Phone connection in most instances, network faxing is another set of drivers that need to run on your PC, the same as phone line faxing that utilizes your modem (as long as the modem is fax capable) the issue you have is the way it is set up. first off you have to have the communications between the printer and the computer running properly. If you do not have a router with a wifi connection and the printer is connecting directly to the computer wirelessly, you need to make sure it is set for peer to peer networking, if you have a true network using a router and wifi (more than one computer can connect to it, you need to make sure you are set for that. Remember, you are not faxing from the printer if it is not connected to a phone line, you are faxing from your computer. and you need to make sure you are running the correct type of fax software, for network faxing or dial up (phone line) faxing.

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Unplug the phone calde from the fax machine and plug it in to phone. Do dial tone, is the other end connected to the outlet in the wall? Do you have a phone line to use as a fax line?

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Make sure that the printer is connected to an active phone line and the phone cable is connected to the correct port. If it's plugged in straight to the wall jack, the cable should be connected to the line port.

Please check the User's Guide for your printer on how to properly setup your fax: http://images.lexmark.com/publications/pdfs/2007/x26x-x36x/html/en/index.html

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Make sure that the printer is connected to an active phone line and the phone cable is connected to the correct port. If it's plugged in straight to the wall jack, the cable should be connected to the line port.


Please check the User's Guide for your printer on how to properly setup your fax: http://images.lexmark.com/publications/pdfs/2007/x26x-x36x/html/en/index.html

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How do you get the fax machine to work?


First, make sure that the printer is connected to an active phone line. The best setup would be to connect the printer straight to a wall jack and the other end of the phone cable should be connected to the line port at the back of the printer.



For receiving faxes, check the fax settings > Ringing and Answering. Check if the Auto Answer is enabled and check how many rings the fax will pick up any faxes sent to your number. If you have an answering machine connected to the same line, set the printer to pick up 3 rings higher than your answering machine. If you have a voicemail service, you'll need to get a distinctive ring feature from your phone provider.


To get more information on how to setup the fax, check this manual: http://bit.ly/PCKt7z

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1 Answer

When we try to fax, the transmission verification report reads NG: Poor Line Condition/Out of Memory


Is the fax on a dedicated phone line, or have are you sharing the line with another phone and perhaps a ADSL filter?

Hanging extra devices off of the same line as your Fax can cause the signal to weaken.

If you have extra devices hanging off one line, then remove all of them, then try to fax again.

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The load factor of the fax is too high for your phone line. These fax machines are really designed to work on a dedicated phone line and not a voice shared a line. You can have this type of effect with many types of fax machines.

Jerry G.

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I Strongly suspect phone line.
If is it a DSL line you may need to filter is. If it is a digital line, then you shold switch to analogue.
I would start by just replacing the phone cord between the machine and the jack.
My other question is, are there any other devices plugged into the same phone line with the fax machine. A credit card reader, an answering machine? If so try removing them and see if there is some problem with a shared line.
But more then likely, you have a line with static, a bad groung. Low phone line voltage, current. some other line issue is very possible.
Suspect strongly a phone line issue

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it sounds like you may not have any dial tone. the hiss [white noise] you are hearing is from the dsl modem.try plugging a regular corded phone into the jack to check for dial tone.if there is none,call your phone company.also try plugging the fax machine into another jack where you know there is dial tone.
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Jacki

 

 Must have DSL filter attached before fax, not sure how you are saying you have it setup, but phone line should come from wall then to filter then to fax socket marked line, phone should be hooked to socket on fax marked EXT, if you dont have dedicated fax line then fax number will be same as phone no.

 

If you have Adsl then there will be a lead from wall that splits into two, one goes to your modem (ADSL) and the other marke phone or line needs to go to fax socket marked LINE

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