Question about Brother MFC-9420CN All-In-One Laser Printer

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Printer will not stop printing

I've canceled all jobs for the printer on the computer the request was made from. Hit job cancel on the printer and it just hangs there. So I will turn off the printer for up to 10 minutes and as soon as it fires up it starts printing again. Another strange thing happened while I was trying to get it to stop. All of a sudden it started firing out pages with strange characters on just the top of the page and it printed nearly 50 of these.

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Let the printer run out of paper. Then left click START, left click SETTINGS, left click PRINTERS AND FAXES. Right click on your printers icon to view the drop-down menu. Left click on OPEN to view the print queue. If any jobs are displayed, clear them by left clicking on PRINTER tab in the queue display. From the printer drop down menu, left click CANCEL ALL JOBS. This should solve the problem. If not, shut down , turn off, and unplug your computer and all periferral devices from the wall. and unplug the printer from the computer, Wait at least 30 seconds and reconnect all devices. Turn all devices back on and check operation.

Posted on Jun 14, 2008

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Posted on Jan 02, 2017

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1 Answer

How to stop printing


While your question is not quite clear, I will provide a couple of suggestions. Usually when you press the cancel button, it pauses the printer and then you must use the arrow keys to select cancel job and then press the checkmark. Also check any computers to make sure that they do not have a job in their print queue. If the printer does not send back a job complete command, sometimes the computer will keep resending the job. Failing all else, restart your computer and your printer. Are the pages that are printing gibberish or is it the correct print job? If gibberish, you might have a corrupted print driver or the file you are printing might be corrupted.

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Printer of all types connet to a computer and make use of a spooling service on the computer. You may need to go into the Printers and Faxes section of the computer from the Start button and open up the printer you are using and right click on all the documents that are listed there and click on cancel. There is a relationship between printer and computer with handshaking so you need to cancel and let the printer be connected to cancel the jobs. Pull out the paper tray might be a way to have it stop printing while to cancel the jobs. The cancel or clear on the printer only affect the jobs held in the memory on the printer and then as soon as that is clear the next job from the spool comes in. Clear printer spooling and then the printer should stop.

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Hi and thank you for using fixya:
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Delete Queued Print Job If a print job is corruptand does not print clearly, does not print at all or is preventingother queued jobs from printing, delete the queued job.
  1. On the Windows taskbar, double-click the printer icon located to the left of the time.

    printjobdisappears.gif

  2. At the Printer window, select the print job, under 'Document Name' column, to highlight it.

  3. From the 'Document' menu, select 'Cancel'.

  4. Repeat steps two and three to cancel another print job.

  5. Ifthe print job cannot be cancelled or will not stop printing, shut downthe compuer, disconnect the printer cable and then restart the computer.
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    2. Shut down the computer.
    3. Disconnect the printer cable (USB or parallel cable).
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    5. If a message window appears asking to cancel printing, select 'Yes'.
    6. Verifythe printer icon no longer appears on the Windows taskbar. If the iconappears, double-click it and cancel the remaining print jobs asinstructed on steps two and three.
    7. After all print jobs have been cancelled, reconnect the cable to the printer and then try to print again.

  6. Ifthe print job does not complete, it may be necessary to disconnect theprinter cable, power off and on the printer and then reconnecting thecable.

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You can cancel a print job from within Windows by going to Control Panel -> Printers and double-clicking on the appropriate printer. Right-click the print job you want to cancel and select Cancel from the context menu. Anything already sent to the printer will continue to print.

You can also cancel a print job from the printer by pressing Cancel on the control panel. This applies to whatever is currently printing.
(You may want to remove any paper from the paper tray first.)

Clicking the cancel print icon stops the job from continuing to spool, but whatever is still in the printer's memory will continue to print until exhaused or the job is cancelled from the printer's control panel.

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If you don't have it and you're on Windows, click Start: Control Panels: Printers. Find your printer.

Inside the new screen, you should be able to first pause the printer, then cancel all the jobs. You may have to highlight all of them, then right-click to get cancel.

When they're all cleared out, go back to where you paused the printer, then hit Resume printing.

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Press the printer key. The printer screen will appear, and reset job will be an option. You must clear the print queue on the computer or it will just get sent again.

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Try cleaning your heads with appropriate solution. Then, cancel all print jobs. Try again. If it does the same i would turn it off, inplug all the cables, replug all and turn on. Try again. If still no good, completely unistall printer then reinstall it. Try once more. Good luck

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