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Garmin gps I purchased a garmin gps and I am trying to install the usb driver on my computer. Was instructed to connect the garmin gps to my computer but keep receiving the following messagethat I must connect the unit to my computer and if I keep getting this message to check the url for additional informationhttp://www.garmin.com/usbgpsfaqbut I can't get any information at that site....thank you for any help you can give me.the product is garmin streetpilot c550.... same problem as described but on GPSmap 60CSx I am trying to download goechache to GPs and it will not let me download program. It tell me I have to download first. I have tried to download several times GARMIN nuvi 260 test page claims it cannot detect the usb connection. I have downloaded the drivers but nithing helps

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  • nodyarg Jun 11, 2008

    Vista - just bought the computer a few months ago

  • nodyarg Jun 11, 2008

    ok, i RAN the webn updater. no change. I don't have anything else that takes a ubs drive. I went to the divice manager and none of the options are to delete the drives. It says uninstall or another one is to diable and I don't know what to do.

  • nodyarg Jun 11, 2008

    I DID THE NEW SOFTWARE DRIVERS YOU GAVE ME AND THE UPDATE TO UNIT SOFTWARE. WHERE DO i FIND 'MAPSOURCE TRIP' AND 'WAYPOINT MANAGER'?

  • nodyarg Jun 11, 2008

    i DID NOT GET A CD. i MAY HAVE TO GO BACK TO THE STORE.

  • nodyarg Jun 11, 2008

    i AM GOING TO BE GONE FOR AN HOUR OR TWO. i WILL TRY AGAIN THEN.

  • nodyarg Jun 12, 2008

    Sorry so late getting back. I took it to circuit city amd told them to register it forme or take it back. I was frustrated after 3 hours trying. They had the same problem ast first but did get it refgistered. They said somthing about a x something that had poped up in the menu bar had to be deleted. He said I was not the only one not to get a CD but that they could get me a copy if I needed it.

  • nodyarg Jun 13, 2008

    No all is fine

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Do other USB devices work on the same port? Try a thumb drive or some other simple USB device that doesn't require seperate drivers.

I have seen the USB root hub drivers on computers get fudged up. In that case go to Device Manager by going to "Control Panel", find and double click on "System" then go to the "HardWare" tab then click on "Device Manager". Delete everything under USB and reboot your computer, all the USB hardware will be redetected when you reboot and your GPS might work.

You can also try your GPS on another computer to confirm that it works and to confirm that there might be a problem with your USB ports.

Posted on Jun 11, 2008

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  • Dean Joly
    Dean Joly Jun 11, 2008

    Sorry, it's "Uninstall", it essentially delete's the device driver. My bad.

  • Dean Joly
    Dean Joly Jun 11, 2008

    You problem may be a compatibility issue with Vista. I will do some research and get back to you.

  • Dean Joly
    Dean Joly Jun 11, 2008

    Make sure you are using the USB driver here: http://www8.garmin.com/software/USBDrive...



    Garmin added Vista support in version 2.2. The lastest is 2.21.



    Also make sure that all the MapSource Trip and Waypoint Manager are installed on your computer before plugging in the unit.



    You may also benefit from updating the unit's software itself, download it here: http://www8.garmin.com/software/GPSMAP60...

  • Dean Joly
    Dean Joly Jun 11, 2008

    Those two programs are on the CD that came with your GPS unit.

  • Dean Joly
    Dean Joly Jun 11, 2008

    Yes, you should have gotten a CD with the unit.

  • Dean Joly
    Dean Joly Jun 13, 2008

    That's great to hear. Are you still having issues with it now?

  • Dean Joly
    Dean Joly Jun 13, 2008

    Ok, great! Please rate the expert's solution as FixYa that you believe was the most helpful. Thanks.

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What operating system are you using? Windows Vista?

Posted on Jun 11, 2008

  • Matt Jurach
    Matt Jurach Jun 11, 2008

    Try using Garmin's WebUpdater to install the program.

  • Matt Jurach
    Matt Jurach Jun 13, 2008

    Good! I'm glad you were able to fix the problem!

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