Question about KitchenAid KSRS25IL Side by Side Refrigerator
My ice maker works but when I try to get ice from the door dispenser all I get is a lot of noise like ice being stirred around and/or crushed but no ice comes out into the glass. It seems the ice gets stuck or frozen in the door part of the dispenser. My icemaker jams with cubes as this person described. It is a Hotpoint Superba KSRS25 side by side model. Frost forms on the ice cube shoot and on the bottom of the ice maker. I frequently dump out all the cubes in the tray and clean out all the cubes in the storage bin and where the auger is. I also remove the frost. However, frost will form again in 12 hours even if the ice maker has been turned off. I do not use the crushed ice option. Thank you for any help I can get!
I tried shinning a flashlight up the ice chute from outside the freezer and sure enough there was light coming around the corner of the door.
If light can get through, then so can air; so I have decided the problem is the leaky door.
I've ordered a new door and the spring assembly to keep the door closed. We'll see what happens.
Try the light test before you decide there isn't an air leak. I was sure there wasn't a leak, until I tried shiing a light up the chute!
Posted on Feb 04, 2009
I would contact Hotpoint direct for this one. It sounds like a design fault to me.
What I think may be going on is that the cubes are melting too much, then refreezing lower down.
Set your freezer to -18, and the fridge to +2 and see if that changes things any.
Check seals in that area. Where is the moisture coming from to generate the frosting? - Is the location high in humidity?
Posted on Jun 11, 2008
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Posted on Jan 02, 2017
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I see this a lot with people who mainly used crushed ice. It will leave small pieces of ice behind and add up to a clogged situation. If you mainly used crushed ice you will need to run full cubes thru every so often to keep the chute clear. Another cause of this would be the flapper door on the dispenser doesn't close completely and warm air gets in and melts the ice in the bin so it clumps together and won't dispense. In this case you may need to replace the solenoid that shuts the door and/or the door. Let me know what you find.
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