Question about KitchenAid KSRS25IL Side by Side Refrigerator

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Ice dispenser in door clogged up or frozen

My ice maker works but when I try to get ice from the door dispenser all I get is a lot of noise like ice being stirred around and/or crushed but no ice comes out into the glass.  It seems the ice gets stuck or frozen in the door part of the dispenser.  My icemaker jams with cubes as this person described. It is a Hotpoint Superba KSRS25 side by side model. Frost forms on the ice cube shoot and on the bottom of the ice maker. I frequently dump out all the cubes in the tray and clean out all the cubes in the storage bin and where the auger is. I also remove the frost. However, frost will form again in 12 hours even if the ice maker has been turned off. I do not use the crushed ice option. Thank you for any help I can get!

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  • jeffryp Jul 14, 2008

    KitchenAide side by side frost forms on the ice chute in the door and on the bottom of the front of the icemaker around the hole in the bottom of the ice maker bin. Sometimes frost along bottom center of ice maker bin. I suspect that the flap on the ice dispenser is not always closing all the way and allowing warm, moist air up the chute where it turns to frost. When I examine the flap on the chute and work it several times it appears to close tightly. Maybe something else? I am going to try to find out how to remove the ice/water dispenser cover to try to examine more carefully and see if a replacement flapper or spring can be easily and economically replaced.

  • stulld Jul 16, 2008

    frost forms in the chute then the ice gets jammed up. when you open the door to look a ton of ice comes out onto the floor! WHY??

  • Ann Langley Aug 11, 2008

    I have a GE Profile Artica side by side refrigerator. Ice is forming on the shite which dispenses the ice and also on the ice cube storage bin. A repairman was here today and said I needed to replace the entire door on the freezer side of the refrigerator. Has anyone else had this problem and been told to replace the entire door?

  • gblombo Oct 12, 2008

    Chute door for the ice is always slightly open. On mine it is because it would seem there is a spring missing or broken that should shut the chute flapper. How do I get at this spring.

  • OnecoGuy Jan 05, 2009

    I have the same problem with my Whirlpool side-by-side with an in-door ice bucket and dispenser.

    I live in FL so high humidity is a given, but my ice chute door seems to be closing tightly. Frost is only in the ice chute, so I don't think it's a door gasket leak issue, it's something with/in the ice maker assembly.

  • Datadriven Mar 23, 2009

    My unit is bout 6 months old. We left home for 7 days and when we returned we found that the ice dispenser (in door) no longer worked. The bucket in the door would not release so we scooped out all the cubes. W could then see a frozen mass, in the opening next to the auger. Don't know how to remove this without manually defrosting the entire unit. Temps are 0 on the freezer side and 37 on the fresh food side. I really don't want to lower the fresh food side below this number as we already encounter some items slightly frozen if placed near the back wall.

  • Anonymous Mar 14, 2014

    Can pull out the ice bin. Haven't used it for about a month and ice maker was on. But now it won't dispense but I can't remove the bin either.



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I tried shinning a flashlight up the ice chute from outside the freezer and sure enough there was light coming around the corner of the door.

If light can get through, then so can air; so I have decided the problem is the leaky door.

I've ordered a new door and the spring assembly to keep the door closed. We'll see what happens.

Try the light test before you decide there isn't an air leak. I was sure there wasn't a leak, until I tried shiing a light up the chute!

Posted on Feb 04, 2009

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I would contact Hotpoint direct for this one. It sounds like a design fault to me.

What I think may be going on is that the cubes are melting too much, then refreezing lower down.

Set your freezer to -18, and the fridge to +2 and see if that changes things any.

Check seals in that area. Where is the moisture coming from to generate the frosting? - Is the location high in humidity?

Posted on Jun 11, 2008


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