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Receiving faxes can send faxes, but cannot receive them

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  • kebop Jun 17, 2008

    i do not know what to do in manual mode. when a fax is coming in do i need to press anything to accept it?

  • Anonymous Jul 10, 2008

    I can send a fax with no problem, however, I cannot recieve a fax.

  • shelto Jul 15, 2008

    I AM HAVING THIS PROBLEM WITH OUR MACHINE. WE ARE ABLE TO SEND FAXES OUT BUT NO ONE HAS BEEN ABLE TO GET ONE IN. WHEN THEY DIAL THE NUMBER THEY GET A BUSY SIGNAL. AFTER SEVERAL AUTO REDIAL ATTEMPTS, THE MACHINE SPITS OUT A REPORT THAT HAS "RESULT NG #018 BUSY/NO SIGNAL. WE DISCONNECTED TELEPHONE LINE AND POWER IN A ATTEMPT TO RESET THE SERVICE TO NO AVIAL. WE FOLLOWED ALL THE TROUBLE SHOOTING IN THE MANUAL TO NO AVAIL.

  • PASSITOR Oct 18, 2008

    AM HAVING THIS PROBLEM WITH OUR MACHINE. WE ARE ABLE TO SEND FAXES OUT BUT NO ONE HAS BEEN ABLE TO GET ONE IN.

  • Anonymous Oct 21, 2008

    we are able to send faxes but have not had any able to come through.

  • Anonymous Dec 02, 2008

    sam problem

  • n_dellomes Dec 05, 2008

    Ever since we moved to a new location, we have not been able to receive faxes consistently. We can send faxes, but cannot receive them. What is up with that? please advise.

  • Anonymous Feb 11, 2009

    We can send faxes but cannot receive them?

  • polarbear748 Mar 01, 2009

    i CAN SEND A FAX BUT I CAN NOT RECIEVE ANY FAXES

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  • Expert
  • 130 Answers

The machine is set to recieve faxes manualy or the modem board is bad

Posted on Jun 11, 2008

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I need to see a record of the transmitted FAXs. How can i get this information?


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HOW DO I un-lock the scanner on a Brother MFC 7420?


Unfortunately, the MFC-7420 doesn't have a physical lock switch. You need to turn off the all-in-one and wait for the unit to clear its memory. If the error recurs after you press the power button again, wait 30 minutes and try again. (Note: you will lose any faxes that are in memory. See the User Guide page 11-5 to save this information.) You can find the manual on the Brother support page for the MFC-7420: https://www.brother-usa.com/support/ModelInfo.aspx?R3ModelID=MFC7420 . Click on the Manuals & Documents tab. Then click on the Manuals on our Online Solution Center for the English version of the manual. The direct link to the User Guide is currently: http://download.brother.com/welcome/doc000387/ALLFB_UsaEngUsr_B.pdf .

You can also try unplugging the all-in-one for several minutes to reset the error codes. If the error persists, contact Brother if the MFC-7420 is still under warranty (1 year). If it isn't under warranty, consider replacing the unit. The repair costs may be unreasonable.

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Prinnter not printing but showing 'put custom in manual tray'


There is still a print job in the queue. Place a sheet so it prints or kill the job.


Open Printers and Faxes. Open printer. Highlight jobs and Right click > Cancel, or Documents > Cancel.
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My fax wont work in my ricoh aficio 1515 mf??


Using the 1515 as a fax machine is a pretty simple procedure if everything works right. All you have to do is hook a working phone line up to the phone jack on the back of the copier (the one labeled LINE, not TEL).

Why won't the fax work? If it is giving you an error message, what is the message?

If you are not getting a dial tone when faxing, unplug the fax from the phone line and plug a working phone in, and see if the phone gets a dial tone. If it doesn't, there is a problem with your phone line.

You can also try plugging the fax machine into another phone line. If the fax works on that line, then there may be a problem with the first line.

Are you having problems sending faxes or receiving them, or both?

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