Laptop shuts off without warning while on battery power. Can then reboot
but same thing happens repeatedly even though battery shows plenty of time left. Happens while using and when idle.
Battery charges OK and contacts look OK. Bought new battery but same problem.
Power save options are set to never turn off. Unit runs OK on AC power. It does run OK on battery in Windows Safe mode but problem returns on booting normally. Also noticed lately that AC and battery icons are missing from system tray.
Compaq Evo N600C with Windows XP Pro SP2. Updates are current. Bought used and believe unit was upgraded to XP from Windows 2000.
It sounds like overheating maybe...try using a fan under the computer, and i would recommend backing up all the files you have...mine overheated and did the same thing as yours...except that eventually, it would not boot to windows at all.
You said you tried system restore with out any effect?
So what happens when you go back to the farthest system restore point. Also you said when in safe mode you dont have this problem. How many times have you tested it in safe mode as you say it can take up to 40 minutes to show it self. We need to make sure it is a software glitch and not your power supply for the laptop. Which i have seen laptops still charge but not start up when the power supply unit fails.
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Try turning processor utilization up to a 100%. See what that does. It may just have to do battery power and require service.
Keep me posted,
Lee
Http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-001&h_lang=en&h_cc=us&h_product=212727&h_client=S-A-R163-1&h_page=hpcom&lang=en&cc=us
this shud be right place for ou
hope this helps all the Best
tc
http://www.kamilnotebook.pl/files/348_N6...
please check this too..i hope this helps
tc
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Make sure u r not using ur laptop on a bed or any other soft object.This clogs the heat outlets.If u r using it on bed, then may be the mother board circuitry has melted and is giving u this problem.
OR
It may be a virus attack also.Make sure u install a very good antivirus like kaspersky, update and scan it.First, make sure u backup all ur data to an external disk.If any further problem, please leave a comment.
THANK YOU!!!!
These guys made very good solutions and options for you to choose from. The only thing left for me to recommend is to download a **** cleaner. This removes all unwanted useless files including that of the registry. Check out www.ccleaner.com. It might help out a bit.
Hello Boss,
The problem could be either Hardware/ Software.
To confirm the hardware fault, you have to try your best to see that its not a software problem.
Turn the System Restore Off. Download Free Version of Quickheal Antivirus from www.quickheal.co.in, Select the scan options to scan for "All Files". & run the "NATIVE BOOT SCAN". This will remove all viruses before your laptop loads the OS.
Turn on the system restore. & Now check whether your problem is resolved. If not, install a fresh copy of Windows XP on your hard disk.
If installing windows does not solve the problem, the hardware fault is confirmed. send your laptop to a good service center.
Hope you are satisfied with my solution...
Format your entire hard drive (zero format) and install new operating system. may be your problem is happening due to viruses. formatting only os drive is not enough to remove the viruses. they can reside to another partition.
or can try quickheal antivirus to scan your harddrive.
Greetings,
Check your WARRANTY status, it is faster.
Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.
I had the same problem. Just send it to Compaq if you have warranty and they will fix or replace it.
Its a option in every laptop when the battery falls down certain level it has to take action.for eg if the battery goes down below 10 % then your laptop will automatically hibernates itself or shut down..you can change this setting in control panel.select power options > goto alarm tab > there you will find "low battery alarm" > select alarm action >under alarm action select what you want your laptop to do when battery falls down to certain level...best option will to hibernate the laptop >but for that you have to enable it by click the power option > then goto hibernate tab > and check enable hibernation...........
Select the error message at link below that most closely resembles what appears on your display when starting and click on.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=316673&prodTypeId=321957&prodSeriesId=316673&objectID=c00372711
Hi,
If I may offer an alternative to the software angle, try looking over the hardware. Verify that the ventilation holes are not blocked. You can likewise use a can of compressed air to blow away accumulated dust inside, in the heatsink and blower/fan. Additionally, check your add-on cards, WiFi, LAN, modem. These are active/enabled in normal but not on Safe Mode, they may be drawing too much power (indicative of a hardware/component fault) and thus depriving the unit sufficient power to run normally/continuously on battery power. As you posted, runs OK when plug in (AC adapter). In my daughter's laptop, it was the WiFi & Bluetooth, while in another it was the USB hub.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.
Good luck and kind regards.
Thank you for using FixYa.
Dear Sir,
Check this website for all problem of your notebook. Check out and contact service centre for more help....This is very useful link. Don't miss out....
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=316673&taskId=110
Thanks
Good Luck
"Don't forget to rate the solution"
If the system file checker is stopping and asking for a cd, then it is the Windows XP cd that it needs. It is trying to replace corrupted system files with the good copies from the cd.
You don't have to reformat your drive and reinstall the OS to fix this problem.
Would you like to know how?
Regards,
Worldvet
Oh, heck. This would require you're having the Windows Install CD supplied by Compaq. No other will do because the product key wouldn't work. As a registered tech with Microsoft I can phone them and get passed that to do it the easy way. But there is another. It is outside of everything that's been suggested so far, and I was so surprised someone said 'reformat'.. which is the resort of the unqualified unfortunately.
Would you be willing to go through a series of tasks where I ask you for your response and I take you to the next step? There is no easier way. This would be a two staged process.
BTW, since you turned System Restore off, did you run a virus scan and afterwards turn system restore back on? What virus protection program are you running and have you paid for this program?
Thanks.
Worldvet
Am I the only one who's instructions you are seeing right now?
Make certain SR is off run AVG again, then reboot and turn SR back on.
Worlvet
Once you have done those tasks let me know so I can send you the next bit to do.
Thanks,
Worldvet
Oh. And to answer your question. No, you do not need to do them all at once, just in the order I give you.
Let me know what time zone you are in and what hours are best for you.
Worldvet
Are you using Internet Explorer or Firefox. I'm thinking along the lines of an Add On that autmatically refreshes your screen so its easier to see replies instead of having to hit F5 yourself to do this.
Now that you and SR are virus free turn SR back on now and reboot.
To inform you now on what's up, as hs been pointed out your system is corrupted but it is in the System Registry. The Registry is where applications, including your "Sleep Mode", Hibernation. are located. Programs and Windows alike refer to the Registry for instructions on what to do and where to go for information and then how to process it. And, yes... reformatting and reinstalling would do this, but you'd have to spend the next week updating Windows over and over agaain.
So, after turning SR back on and getting your desktop, goto Start Menu, Settings, Control Panel and doulble click Display. This is where your time outs are set for sceen saver and power saving modes. We want to start with you turning everything off. At the Screen Saver choose none, click on the Power button and choose none for standby. You should see a tab in this Dialog Box called Hibernation, click on that Tab and turn off Hibernation. If you have had to change any of these settings reboot and let me know you've done this.
As this is the weekend and I'm in Nevada, we are in the same Time Zone at least and there is no hurry to do this. I want to see this done right as much as you do. And there is no reason it woon't be fixed, if it is fixable... to make that clear. There is an off chance it is a hardware problem too, but I won't know for sure and what it is without doing this with you and this doesn't mean all is lost at all, OK?
When I tell you to reboot, what happens is that Windows creates a "Last Known Good Configuration That Worked" file and System Restore and selective bootup will use this file. So, as we progress through each step this needs to be done to update the information in the "System Registry". Next, I'll have you download a one or two free apps that will heal your Registry for you to start with.
I'll await your reply and get back to you as I do my weekend chores around the property, etc.
Thanks,
Worldvet
Once we are done with you downloading al the files I am going to list for you and installing them and then running them you will feel spent. AND, the problems should be over.
I have been doing this for over 25 years and grew up, so to speak with the PC and Windows (as well as the Mac).
If you were a local client I would give you an estimate that's firm and do all this myself. But since this is remote support and we use email to communicate (this works just find by the way) it will take a bit longer.
Once we/you are done with all the downloads and installs the real work will start. Once we are done you should be just fine. As I said before, I mostly work on laptops right now and am about to get slammed by the parents of kids going off to college. July and August is like that and I expect it. Best part is I stay really current on new hardware from this.
So, I thought you might be using IE7 and will have to make one adjustment on the downloads. I want to see you able to do an automatic refresh of the page on screen so you can see changes on this page here more easily, but the email alerts do much the same thing and we can't pull off this trick in IE6. But, by no means download IE7 its junk.
And, dont' worrry about your battery shutting down your PC. Chances are its not holding that long of a charge anymore and it won't last for long in a session. If I don't hear from you I'll just assume your battery shut you down and its charging back up again.
Let me know when your battery is charged up and you're online again.
Worldvet
Its 3:04 and I have to go pay a visit to a client suddenly. Shouldn't take bout an hour or so.
Worldvet
Let me know what questions you have after reading this if I wasn't clear enough.
Worldvet
Download these Programs to a unique location such as My Documents\My Downloads\Registry Tools.
If you need to make these folders just Explore My Documents and make them.
Download them all first.
Then, install each one in no particular order. After each install it is BEST to restart your machine
and then install the next in your list.
In no particular order download these one or two at at time. I'll tell you in which order to run them later and whether to restart before or after running becaused of the Last Known Good Configuration file.
I use these programs in this order in my own business when I have to bring a machine in for bench service, something I would have done with your laptop in order to get it right and have backups made and give you plenty of bang for your buck besides handing back a fast laptop.
The Cacheman XP, is handy, but it also allows you to tweak you system to free up certain resources and close out hung up Windows background services. So, when we get to that program, we'll go right to the tweaks and I'll tell you what to do with them. BTW, its pretty good for monitoring your CPU and available RAM which you can free up with a mouse click or two.
In most all cases copy and paste the address in your Browser's address bar.
1.) Go to:http://www.ss-tools.com/registry-fixer/
and click on the download link arrow. This program is completely free and we'll use it later to repair broken references in the registry after the other programs do their thing.
2.) [disregard this as you have IE6]http://majorgeeks.com/downloadget5453-1-...
Copy and paste this into your IE7 browser address bar. Among the many changes it allow you to add auto refresh periods for tabs. So, when you are in the page for the problem we are working on set the refresh to 1 or 5 minutes, something around that period. Then you won't have to worry about seeing changes as I post them to you.
3.)
http://files3.majorgeeks.com/files/5ae30...
tup_3.2.exe
Copy and Paste the above in your address bar to download this one: RegscrubXP
This software is really good for finding deep errors in your registry and include tweaks that you can ignore as we'll use CachemanXP to do this later.
4.)http://majorgeeks.com/downloadget2579-1-...
Reg Seeker will be used if need be to find esoteric entries in your registry the easy way. It can also clean your registry and has tweaks. But, we only want to use ONE program to do the tweaks
otherwisee, things get confused. But, we need this in your toolbox.
5.)
copy and paste the broken line completely as the line is too long.
http://files4.majorgeeks.com/files/196ef...
m.exe
The is CCleaner. It is a hard drive cleaner where it cleans up your hard drive.
6.)http://majorgeeks.com/downloadget1287-1-...
This is Hard Drive Cleaner. Much like CCleaner it cleans your hard drive. This program thou is better than cleaning out XP system files that take up space and cause bloat.
Like the rest, just download them and install them and we'll use them in a particular order later.
Tomorrow will be good as this site is under abuse by a member who is telling everyone they are going to f this and f their mother and f their sister and take the site down and really childish stuff like that and its really repulsive.
So, I've wanted to just sign out and get it out of my face.
Anyway I had sent you link locations that yes, were php generated so expired is about right, but glad you got them down. If you haven't used Major Geeks before, the files there are tested, clean of viruses etc and reliable. They are not all free, but I've used this site for I guess eight years now and they site builders and I get along really well.
The files you downloaded, I'm glad a few were a few familiar to you. I have a specific routine for using first one and then the other based on my experience of dealing with machines much like yours. Many techs run to one of these two easy methods, which I and others with our depth of experience consider the refuge of the uninitiated and unexperienced, a. replace hardware; b. reformat and reinstall. In my business and my relationship with major software makers such as Microsoft who I have and will Beta test their Operating Systems and programs; and the major virus companies do want to understand what has gone wrong and why. In your case, with a Compaq notebook (for whom I've done field support for over ten years) I have access to their software and when needed can pick up the phone and call them with a new unknown issue. This is how patches get released, by folks like you working with someone like me who can resolve this without resorting to what was mentioned before. In your case, you don't want this to repeat and should it be hardware, then we, you and I will have a case to make that has concrete value to Compaq, owned by HP.
To review: I'll have you run one utility in a particular order, rebooting on each pass, then run another because of its individual program characteristics and utility. Once this process is complete I'll have you run the drive cleaners, first one and then another and if you ask I'll be glad to explain why. By the way, don't' hesitate to ask. I taught computer classes to freshman and sophomores at community college for five years and then I'd had enough. But do ask at any time, there isn't any secrets here. Once that cleaning is done I'll have you tweak your system to take some of the load off the CPU and Memory.
Lastly, I'll have you install some software from HP for your Compaq and then the Notebook Hardware Control program which will monitor things like voltages, fan speeds, and temperatures.
It doesn't make any sense, you see to do any diagnostics until we have a clean platform to run on where debris in the registry puts a real burden on the system.
I also have a feeling that there maybe a set of installation setup files buried on your hard drive that will allow us in the end to reinstall XP and have it run the Repair function instead of installer. This is a remote possibility, but can't be ignored if its actually there.
But, first things first, just let me know when your ready and when your laptop battery needs to recharge and we can take a break.
I'm going through a routine just like yours with a computer at the airport that has to be in use all the time, so its quite difficult when I only have access to it when their is some down time for them.
Regards,
Worldvet
Hi,
I forgot to have you download and isntall Notebook Hardware Control. Take the defaults, we can adjust these later.
Notebook Hardware Control go to the page below, choose the bug fix version
http://www.pbus-167.com/nhc/nhc.htm#anch...
Answer these questions:
What version of XP do you have?
Do you have a D: drive called Recovery?
How much RAM do you have?
Setup CachemanXP by double clicking its icon in the system tray: And in the Cacheman program window access these pages (tabs) and put these settings below into place.
Tweak Tab
Untick and or tick the following options the the Tweak Tab
Enable these, the others should be unticked (unchecked):
Autorun
Balloon tips
Beep on Errors
Filename Completion
Font Smoothing
Low Disk Space Checks
System Restore
Windows Key
Autoend Tasks
Create Last Known GC after bootup
Don't restart automatically after Update Installations
Group Similar taskbar buttons
Additional critical worker threads=3
Additional delayed worker threads=3
Hung Applications timeout=3
Limit reserved bandwidth=5
Max IE connections per server=10
Show menu delay=140
Wait to kill application timeout=5
Wait to kill service timeouts=5
Compaq Evo N600c PC Notebook
In the Options Tab
Information:
tick Auto Recover RAM from inactive applications
If free RAM goes below 70 MBytes
pause between recoveries 3 minutes
tick Postpone, etc
CPU threshold = 70%
In the Cache Tab
select Windows controlled
I'll let you know the others once I know how much ram you have.
Display:
Tray Icon 1 / Alternate
Numeric Ram Free
Color and background (black is preferred) is up to you.
Tray Icon 2 / Main
Graph CPU Usage - All
Color and background is up to you.
Hot Keys
tick Recover RAM - Ctrl + Alt + R
Misc:
Load cacheman at startup, tick this box leave others empty
Let me know how this goes or if you run into trouble let me know. Just so you know, I have to be in and out today.
Worldvet
You can click on the Ask Me button and also bookmark this thread so you can come back to it later.
System Restore has never been known to cause an issue like yours.
I needed to know what version you're running for the update package from Compaq at HP.
Do you have the Notebook Hardware Control installed? Reply using the Ask Me button. The NHC will give us a clue on to the state of health of your battery.
Also setup CachemanXP as I instructed and this will free up a ton of system resources.
How much RAM do you have installed.
BTW, we're getting thunderstorms here. My equipment is safe, five computers and two laptops. But, I could loose DSL.
WV
Just noticed the RAM so don't reply to that. What you have is seriously low for WindowsXP.
Use the Ask Me button to start a personal thread.
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Just to confirm the battery is fine please replace the present battery with another one and work on it...
sometimes the charge will be present in battery although the indicator cant recogonise it..
System restore continously monitors your computer. The utility may have got corrupted by some trojan so as to disable your ability to restore. When i have problems like this i would use this utility. Its a trial version but it does clean up indeed. Try it..
http://www.simplysup.com/tremover/download.html
Hello,
I believe that your problems will be resolve, however it needs more complex solution to rebuild the original state of the windows. If your computer is infected with virus suspecting that it behaves undesirable performance then the system need to be treat. REmoving virus is not that easy once you are infected you can neutralize the infection but it will never be good like the original state of the PC. In this issue i would rather suggest you to back-up your important files and then format and reinstall the windows. installation procedure is here: http://www.pcstats.com/articleview.cfm?articleID=1435
after installation post any problems arrived am sure all the expert s will resolved your problems even in solicited question option or non-premium problems.
best regard, melnavz
I think all the answer are very potent solutions to your problem. However most of the time expert came to its limitation specially when the problems is not at hands just guessing problems made by the askers.
since your the unit working in safe mode..there is no doubt that hardwares are all good. so therefore only the operating system got fault. you done all scanning with antivirus in safemode. but the problems still in your pc. so back up and reformatting and reinstallation of windows is the only solution except you know how to tweak your windows. but i guess only the maker of windows can do. so i end up.
Thank you very much for using fixya.
tmac1,
Why you don't make it simple, that a simple problems..You know it hard to get rid virus because all is only preventive that is why name it antivirus. just an anti and only deal with prevention. renewing your system into fresh windows is the best solution if you are sure that there is no hardware probelms..What you do is to back up all your files and then prepare all the needed application and drivers and then install it later after windows installation finished.
Ok tmac1,
Thank you for using fixya,
Believe me or not you should go to a simple solution. becuase simple solution is very effective than a complex one.
melnavz
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This is the problem with Software you need to install Xp on your computer to resolve this issue :
Good luck....................
This is the faulty in voltage regulator you need to buy a volt regulator from this this site..................
http://www.compaqmedic.com/compaq_data/2...
and Here are some links to bookmark:
http://h20000.www2.hp.com/bizsupport/Tec...
---> Choose manuals and download the PDFs
---> Info is found on page 162 of the Maintenance and Service Guide, sectioin 5.17 DC-DC Converter Board
http://h18000.www1.hp.com/products/quick...
---> Quick specs
Compaq/HP refers to this part as a DC-DC Converter Board. The N600c needs part number: 241435-001.
good luck,.................
IF you cannot fix please give to service center and get the voltage regulator changed.......................
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You may have to turn off system restore, then delete the entries in the registry. Then if the entries are gone on reboot, turn restore back on.
If you can boot up into safe mode with networking, try an online scan with bit defender and see if it finds the problems.
Hope that helps.........
You can also check this link http://www.microsoft.com/hk/businesscent...
Just inform me if it work
It cannot find the file that's what's happening,, this really has something to do with a spyware or malware inside your computer...
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Hi tmac1
few things u need to check for this problem...
in case u are using any software for power management other than the one that window default power management..please reinstall the same.
Further..pls flash the system bios.
also perform windows updates
I would suggest downloading kapinski and AVG free edition. Start up in safe mode (F8) then run each of these programs consecutively.
Sometimes anti-virus progs catch one - but miss others. By running 2 (along with anty spy, anti root progs) you should catch a higgher % of the problems.
Keep whichever progs work best for you. Don't run 2 anti-V progs at the same time as they conflict. - Just consecutively.
Hope this will Fixya!
Free trial to clean you up -
http://usa.kaspersky.com/products_servic...
Then run AVG or similar - your choice.
(sorry for typo of Kapersky.....DOH!)
Take norton off there completely.
Use AVG or Kapersky instead.
Norton is well known for running a lot of processes, and tying up the processor - wasting valuable power in doing so.
You may notice your hard drive is active a lot - even when you're not doing anything.
Changing to a different Antivirus, that checks incoming and outgoing stuff, then runs a full scan at intervals will make better use of the energy available.
Hope this helps you.
Richie.
Well I'm glad you've found a few issues worth clearing.
Windows restore service seems to be a resource hog, and takes snapshots of where you are incase you need to restart - therby restoring your position.
However if this means you can't actually use your PC it's not much help.
Without it you may lose some data occasionally while working due to power-outs, but it's better than the way things are.
Thank you foe using Fixya!
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HI,
Test the power adapter first. Plug the adapter into the laptop and
check if the power LED lights up. If the LED is still off, most likely
the adapter is bad. Here’s my guess. The power adapter died while you
were working on the laptop. After that the laptop worked for a while
until the battery got discharged and finally shut down. The laptop will
not power up anymore because you have a dead adapter and empty battery.
Find a voltmeter and test if the adapter puts out any power at all.
Goodluck,
Please don't forget to rate or accept the solution
Hi
Sounds like a power supply problem in the laptop. various functions of power supply from battery or external and charge functions are switched by the power supply section inside the laptop. There is not alot of user serviceable parts in this area. You could attempt a board level repair yourself. How good are your electronic fault finding skills? If you dont think you are up to it, you may need to take it to a Toshiba repairer to work the problem out....
I am more than happy to answer
any other questions you may have about it, just give me a hoy :) If you
are still unsure, or have problems, then before you give a rating for this advice, please
get back to me and we can try some more things.
Thanks for using FixYa, If you consider the advice I have given you
as sound, a FixYa rating is a great reward for my efforts to help
you. Cheers.
regards
robotek
I suggest you to try a different power supply and check
u r on the right track.
sorry for a late reply.
i have not read ur initial question properly i guess.
""It does run OK on battery in Windows Safe mode but problem returns on booting normally.""
this itself says that ur OS is corrupt.
and reinstalling the OS will surely fix ur problem i bet.
use a WIN XP disc
this time i would suggest u to do a fresh installation.
do it by formating all the contents in the OS drive.
again dont go for upgrade. do a fresh installation. also u cant do a upgrade now. since both versions are same.
okay that is not the point now.
just do a fresh installation of ur WIN XP and if dont gt fixed please reply me back ur results.
i shall guide u in next step.
NOTE:
please
tmac1 and worldvet
please contact each other in ask me feature.
this thread is getting long with more than 25 experts. this is enough .
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Its a virus problem no need to check for any system restores n wasting time. its better u try booting up in a safe mode by clicking f-8 during the pc boots up.try installing a good anti-virus if not installed b4 n just scan for viruses in a safemode.it will clean or quqrantine any corrupt files n ur problem will be solved 4 sure.
feel free for further assistance n thanks 4 using fixya
rate this solution as fixya n encourage us to help u more in future.regards.
let us know if u require any further assistance n rate the solution as fixya if it helps u understand the problem.thanks
tell me did testing ur battery helped
any updates
This problem of your laptop shutting off itself usually means that you have a faulty power supply.You have to replace it or repair it from a repair center.
or
I think you have a problem with the motherboard.
or
you have tried all the basic options given by by all the experts as it should work but still does not work.a service technician help is necessary to solve this problem .the cost will be negligible as its not a major problem ,it will be not than his service charge.
feel free 4 further assistance .rate the particular experts solution as fixya that helps u understand n solve ur problem
×
Try turning off the SYSTEM RESTORE settings. just click START, ALL PROGRAMS, ACCESSORIES, SYSTEM TOOLS, and click SYSTEM RESTORE. Then click System Restore Settings, and place a check mark on the TURN OFF SYSTEM RESTORE ON ALL DRIVES, see if this thing workds, if it thus, then its virus that makes your computer shutdown.
SOURCE: Compaq laptop problem
Hi WV,
I am still testing on the battery and so far no problems with the flash drive in. The slow booting is due I think to Avast updating the virus database at the same time. Otherwise it boots OK. I am getting an error at shutdown "SynTPLpr failed to initialize properly" I have also noticed that I don't need to click on the user login at boot time, only place the cursor over the name and it takes off by itself.
Problem symptoms:
280 views
Usually answered in minutes!
OK, I will try that.
I have already done that using Norton and Spybot. No viruses were found.
I did not mean to close out this problem yet as I am still working on it.
I am not much of a hardware person. I would have to take it somewhere to have it checked out. How about the fact that it runs OK on battery in Windows Safe mode? If it was hardware, wouldn't that affect it in Safe mode also?
I will try the AVG and kaspersky antivirus. Thanks.
I ran AVG and it found no viruses but gave me warnings on adware and also some activex compatibility files in the registry. Removed the files and am testing laptop on battery now.
I believe I have traced the problem to a couple of renegade processes. One is Adaware 2007 protector which should not be there (I installed the free version), and the other is ATI hotkey poller. I found a user on the internet that was having battery problems due to the ATI process. Anyway, I will be testing for a couple of days.
I have found the problem to be the Windows XP restore service as one of your techs suggested. When I turn this function off, the problem goes away. What does this mean and what should I do about it?
I also ran the system file checker and it kept stopping asking for a cd. I don't know if this means I have bad files or if it's just because I don't have the folder it's looking for.
I am not able to see new solutions that I am receiving. I get an email but the link always shows the same web page.
I am reposting as I cannot see new responses.
OK, I can see new responses now by repeating the repost option. I will have to play catch up and will post comments later.
Yes, I would like to know how to fix this without a reinstall. I don't have an install cd anyway.
I will try to get an XP cd somewhere and run the system file checker again. Thanks for your help.
Thanks, I will check out the HP support website.
Hi Worldvet,
I am willing to try your two stage fix step by step. Sometimes I have trouble viewing responses right away so that might be difficult. Does it need to be done all at once ? I can't recall if I turned off restore before running the virus scan. I ran the free version of AVG in line command mode. I could try it again. Thanks.
tmac1
Worldvet,
I am in California time zone. Can see your answers along with others but I have to repost sometimes to see new replies. Today and tomorrow are good for me as I will be working on this off and on along with weekend chores. I will let you know when I am done with each step. For now I will do the AVG again with restore off and let you know. Also it takes some time to test as the problem can happen 10-40 minutes after boot up and sometimes only after a second boot up. One note, It seems to take a while to shut down on first boot, but shuts down after 5 minutes on second or additional boots.
tmac1
I have run AVG again with restore turned off. No infections found.
Worldvet,
I have turned off screen and power savers and rebooted with restore running. I run internet explorer 6. One note: I disabled my network card and so far am running on battery without any problems (restore is running). One of the techs suggested that it may be a hardware problem where the battery can't handle the extra power to run networking. I am on my third 40 minute session this way and so far no shutdown.
tmac1
Worldvet,
Laptop just shut off again. Oh well, so much for that theory.
tmac1
Worldvet,
I'm sharing the internet between a regular PC and the laptop. This makes it a little bit handier. Ready when you are. Thanks.
tmac1
Worldvet,
OK, I will work on the downloads. I have used a registry repair program and CCleaner before on Windows 98SE.
tmac1
Worldvet,
I have downloaded the files and will install. Some of the Major Geeks links were expired so I found the products by looking thru the site lists. I will try to do the installs tonite and pick up tomorrow if that is OK.
tmac1
Worldvet,
I have downloaded and installed the programs. HD Cleaner came out in German and that is the only one listed.
tmac1
Worldvet,
I have Windows XP Professional SP2. Updates are current. I'm not sure what you mean by a D: recovery drive. I just have a regular cd/dvd on D drive. RAM is 256 mb.
Is there another way we can communicate? There has been a complaint about the large thread and I don't want to misuse this website.
tmac1
System restore works OK, I don't believe anymore that it's causing my problem.
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