Question about HP Compaq Evo Notebook N600c

29 Answers

Compaq laptop problem

Laptop shuts off without warning while on battery power. Can then reboot
but same thing happens repeatedly even though battery shows plenty of time left. Happens while using and when idle.
Battery charges OK and contacts look OK. Bought new battery but same problem.
Power save options are set to never turn off. Unit runs OK on AC power. It does run OK on battery in Windows Safe mode but problem returns on booting normally. Also noticed lately that AC and battery icons are missing from system tray.
Compaq Evo N600C with Windows XP Pro SP2. Updates are current. Bought used and believe unit was upgraded to XP from Windows 2000.

Posted by on

  • 24 more comments 
  • tmac1 Jun 11, 2008

    OK, I will try that.

  • tmac1 Jun 11, 2008

    I have already done that using Norton and Spybot. No viruses were found.

  • tmac1 Jun 11, 2008

    I did not mean to close out this problem yet as I am still working on it.

  • tmac1 Jun 16, 2008

    I am not much of a hardware person. I would have to take it somewhere to have it checked out. How about the fact that it runs OK on battery in Windows Safe mode? If it was hardware, wouldn't that affect it in Safe mode also?

  • tmac1 Jun 16, 2008

    I will try the AVG and kaspersky antivirus. Thanks.

  • tmac1 Jun 17, 2008

    I ran AVG and it found no viruses but gave me warnings on adware and also some activex compatibility files in the registry. Removed the files and am testing laptop on battery now.

  • tmac1 Jun 19, 2008

    I believe I have traced the problem to a couple of renegade processes. One is Adaware 2007 protector which should not be there (I installed the free version), and the other is ATI hotkey poller. I found a user on the internet that was having battery problems due to the ATI process. Anyway, I will be testing for a couple of days.

  • tmac1 Jun 23, 2008

    I have found the problem to be the Windows XP restore service as one of your techs suggested. When I turn this function off, the problem goes away. What does this mean and what should I do about it?

  • tmac1 Jun 23, 2008

    I also ran the system file checker and it kept stopping asking for a cd. I don't know if this means I have bad files or if it's just because I don't have the folder it's looking for.

  • tmac1 Jun 25, 2008

    I am not able to see new solutions that I am receiving. I get an email but the link always shows the same web page.

  • tmac1 Jun 27, 2008

    I am reposting as I cannot see new responses.

  • tmac1 Jun 27, 2008

    OK, I can see new responses now by repeating the repost option. I will have to play catch up and will post comments later.

  • tmac1 Jun 27, 2008

    Yes, I would like to know how to fix this without a reinstall. I don't have an install cd anyway.

  • tmac1 Jun 27, 2008

    I will try to get an XP cd somewhere and run the system file checker again. Thanks for your help.

  • tmac1 Jun 28, 2008

    Thanks, I will check out the HP support website.

  • tmac1 Jun 28, 2008

    Hi Worldvet,



    I am willing to try your two stage fix step by step. Sometimes I have trouble viewing responses right away so that might be difficult. Does it need to be done all at once ? I can't recall if I turned off restore before running the virus scan. I ran the free version of AVG in line command mode. I could try it again. Thanks.



    tmac1

  • tmac1 Jun 28, 2008

    Worldvet,



    I am in California time zone. Can see your answers along with others but I have to repost sometimes to see new replies. Today and tomorrow are good for me as I will be working on this off and on along with weekend chores. I will let you know when I am done with each step. For now I will do the AVG again with restore off and let you know. Also it takes some time to test as the problem can happen 10-40 minutes after boot up and sometimes only after a second boot up. One note, It seems to take a while to shut down on first boot, but shuts down after 5 minutes on second or additional boots.



    tmac1

  • tmac1 Jun 28, 2008

    I have run AVG again with restore turned off. No infections found.

  • tmac1 Jun 28, 2008

    Worldvet,



    I have turned off screen and power savers and rebooted with restore running. I run internet explorer 6. One note: I disabled my network card and so far am running on battery without any problems (restore is running). One of the techs suggested that it may be a hardware problem where the battery can't handle the extra power to run networking. I am on my third 40 minute session this way and so far no shutdown.



    tmac1

  • tmac1 Jun 28, 2008

    Worldvet,



    Laptop just shut off again. Oh well, so much for that theory.



    tmac1

  • tmac1 Jun 29, 2008

    Worldvet,



    I'm sharing the internet between a regular PC and the laptop. This makes it a little bit handier. Ready when you are. Thanks.



    tmac1

  • tmac1 Jun 29, 2008

    Worldvet,



    OK, I will work on the downloads. I have used a registry repair program and CCleaner before on Windows 98SE.



    tmac1

  • tmac1 Jun 29, 2008

    Worldvet,



    I have downloaded the files and will install. Some of the Major Geeks links were expired so I found the products by looking thru the site lists. I will try to do the installs tonite and pick up tomorrow if that is OK.



    tmac1

  • tmac1 Jun 29, 2008

    Worldvet,

    I have downloaded and installed the programs. HD Cleaner came out in German and that is the only one listed.

    tmac1

  • tmac1 Jun 29, 2008

    Worldvet,



    I have Windows XP Professional SP2. Updates are current. I'm not sure what you mean by a D: recovery drive. I just have a regular cd/dvd on D drive. RAM is 256 mb.



    Is there another way we can communicate? There has been a complaint about the large thread and I don't want to misuse this website.



    tmac1

  • tmac1 Jun 29, 2008

    System restore works OK, I don't believe anymore that it's causing my problem.

×

29 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 92 Answers

It sounds like overheating maybe...try using a fan under the computer, and i would recommend backing up all the files you have...mine overheated and did the same thing as yours...except that eventually, it would not boot to windows at all.

Posted on Jun 30, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 243 Answers

You said you tried system restore with out any effect?

Posted on Jun 29, 2008

  • Nathan Ayers
    Nathan Ayers Jun 29, 2008

    So what happens when you go back to the farthest system restore point. Also you said when in safe mode you dont have this problem. How many times have you tested it in safe mode as you say it can take up to 40 minutes to show it self. We need to make sure it is a software glitch and not your power supply for the laptop. Which i have seen laptops still charge but not start up when the power supply unit fails.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 4,472 Answers

Try turning processor utilization up to a 100%. See what that does. It may just have to do battery power and require service.
Keep me posted,
Lee

Posted on Jun 29, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 497 Answers

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 75 Answers

Make sure u r not using ur laptop on a bed or any other soft object.This clogs the heat outlets.If u r using it on bed, then may be the mother board circuitry has melted and is giving u this problem.
OR
It may be a virus attack also.Make sure u install a very good antivirus like kaspersky, update and scan it.First, make sure u backup all ur data to an external disk.If any further problem, please leave a comment.
THANK YOU!!!!

Posted on Jun 29, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 161 Answers

These guys made very good solutions and options for you to choose from. The only thing left for me to recommend is to download a **** cleaner. This removes all unwanted useless files including that of the registry. Check out www.ccleaner.com. It might help out a bit.

Posted on Jun 29, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 144 Answers

Hello Boss,

The problem could be either Hardware/ Software.

To confirm the hardware fault, you have to try your best to see that its not a software problem.

Turn the System Restore Off. Download Free Version of Quickheal Antivirus from www.quickheal.co.in, Select the scan options to scan for "All Files". & run the "NATIVE BOOT SCAN". This will remove all viruses before your laptop loads the OS.

Turn on the system restore. & Now check whether your problem is resolved. If not, install a fresh copy of Windows XP on your hard disk.

If installing windows does not solve the problem, the hardware fault is confirmed. send your laptop to a good service center.

Hope you are satisfied with my solution...

Posted on Jun 28, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 275 Answers

Format your entire hard drive (zero format) and install new operating system. may be your problem is happening due to viruses. formatting only os drive is not enough to remove the viruses. they can reside to another partition.
or can try quickheal antivirus to scan your harddrive.

Posted on Jun 28, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 1,879 Answers

Greetings,

Check your WARRANTY status, it is faster.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Posted on Jun 28, 2008

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 37 Answers

I had the same problem. Just send it to Compaq if you have warranty and they will fix or replace it.

Posted on Jun 28, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Expert
  • 1,257 Answers

Its a option in every laptop when the battery falls down certain level it has to take action.for eg if the battery goes down below 10 % then your laptop will automatically hibernates itself or shut down..you can change this setting in control panel.select power options > goto alarm tab > there you will find "low battery alarm" > select alarm action >under alarm action select what you want your laptop to do when battery falls down to certain level...best option will to hibernate the laptop >but for that you have to enable it by click the power option > then goto hibernate tab > and check enable hibernation...........

Posted on Jun 28, 2008

  • Deeps . Jun 28, 2008

    also install the latest graphics drivers for you laptop from hp website..



    Good Luck.



    D.i.l.i.p

  • Deeps . Jun 30, 2008

    If you want to stop restarting of your computer let me know....

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,665 Answers

Select the error message at link below that most closely resembles what appears on your display when starting and click on.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=316673&prodTypeId=321957&prodSeriesId=316673&objectID=c00372711

Posted on Jun 28, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 6,966 Answers

Hi,

If I may offer an alternative to the software angle, try looking over the hardware. Verify that the ventilation holes are not blocked. You can likewise use a can of compressed air to blow away accumulated dust inside, in the heatsink and blower/fan. Additionally, check your add-on cards, WiFi, LAN, modem. These are active/enabled in normal but not on Safe Mode, they may be drawing too much power (indicative of a hardware/component fault) and thus depriving the unit sufficient power to run normally/continuously on battery power. As you posted, runs OK when plug in (AC adapter). In my daughter's laptop, it was the WiFi & Bluetooth, while in another it was the USB hub.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Jun 28, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,011 Answers

Dear Sir,

Check this website for all problem of your notebook. Check out and contact service centre for more help....This is very useful link. Don't miss out....

http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=316673&taskId=110


Thanks
Good Luck

"Don't forget to rate the solution"

Posted on Jun 28, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 58 Answers

The best thing is to install window again

Posted on Jun 27, 2008

  • adham said
    adham said Jun 27, 2008

    downloud the agv antivirus

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Champion:

    An expert who has answered 200 questions.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 217 Answers

If the system file checker is stopping and asking for a cd, then it is the Windows XP cd that it needs. It is trying to replace corrupted system files with the good copies from the cd.

Posted on Jun 27, 2008

  • Mike Wright Jun 27, 2008

    If you know anyone that has a newer Dell system... Dell provides the windows XP cd with it. So if you can at least borrow the cd, this will help.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 859 Answers

You don't have to reformat your drive and reinstall the OS to fix this problem.

Would you like to know how?

Regards,
Worldvet

Posted on Jun 27, 2008

  • 10 more comments 
  • Glenn Rogers
    Glenn Rogers Jun 27, 2008

    Oh, heck. This would require you're having the Windows Install CD supplied by Compaq. No other will do because the product key wouldn't work. As a registered tech with Microsoft I can phone them and get passed that to do it the easy way. But there is another. It is outside of everything that's been suggested so far, and I was so surprised someone said 'reformat'.. which is the resort of the unqualified unfortunately.

    Would you be willing to go through a series of tasks where I ask you for your response and I take you to the next step? There is no easier way. This would be a two staged process.

    BTW, since you turned System Restore off, did you run a virus scan and afterwards turn system restore back on? What virus protection program are you running and have you paid for this program?

    Thanks.
    Worldvet

  • Glenn Rogers
    Glenn Rogers Jun 28, 2008

    Am I the only one who's instructions you are seeing right now?

    Make certain SR is off run AVG again, then reboot and turn SR back on.

    Worlvet


  • Glenn Rogers
    Glenn Rogers Jun 28, 2008

    Once you have done those tasks let me know so I can send you the next bit to do.

    Thanks,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 28, 2008

    Oh. And to answer your question. No, you do not need to do them all at once, just in the order I give you.

    Let me know what time zone you are in and what hours are best for you.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 28, 2008

    Are you using Internet Explorer or Firefox. I'm thinking along the lines of an Add On that autmatically refreshes your screen so its easier to see replies instead of having to hit F5 yourself to do this.

    Now that you and SR are virus free turn SR back on now and reboot.

    To inform you now on what's up, as hs been pointed out your system is corrupted but it is in the System Registry. The Registry is where applications, including your "Sleep Mode", Hibernation. are located. Programs and Windows alike refer to the Registry for instructions on what to do and where to go for information and then how to process it. And, yes... reformatting and reinstalling would do this, but you'd have to spend the next week updating Windows over and over agaain.

    So, after turning SR back on and getting your desktop, goto Start Menu, Settings, Control Panel and doulble click Display. This is where your time outs are set for sceen saver and power saving modes. We want to start with you turning everything off. At the Screen Saver choose none, click on the Power button and choose none for standby. You should see a tab in this Dialog Box called Hibernation, click on that Tab and turn off Hibernation. If you have had to change any of these settings reboot and let me know you've done this.

    As this is the weekend and I'm in Nevada, we are in the same Time Zone at least and there is no hurry to do this. I want to see this done right as much as you do. And there is no reason it woon't be fixed, if it is fixable... to make that clear. There is an off chance it is a hardware problem too, but I won't know for sure and what it is without doing this with you and this doesn't mean all is lost at all, OK?

    When I tell you to reboot, what happens is that Windows creates a "Last Known Good Configuration That Worked" file and System Restore and selective bootup will use this file. So, as we progress through each step this needs to be done to update the information in the "System Registry". Next, I'll have you download a one or two free apps that will heal your Registry for you to start with.

    I'll await your reply and get back to you as I do my weekend chores around the property, etc.

    Thanks,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 28, 2008

    Once we are done with you downloading al the files I am going to list for you and installing them and then running them you will feel spent. AND, the problems should be over.

    I have been doing this for over 25 years and grew up, so to speak with the PC and Windows (as well as the Mac).

    If you were a local client I would give you an estimate that's firm and do all this myself. But since this is remote support and we use email to communicate (this works just find by the way) it will take a bit longer.

    Once we/you are done with all the downloads and installs the real work will start. Once we are done you should be just fine. As I said before, I mostly work on laptops right now and am about to get slammed by the parents of kids going off to college. July and August is like that and I expect it. Best part is I stay really current on new hardware from this.

    So, I thought you might be using IE7 and will have to make one adjustment on the downloads. I want to see you able to do an automatic refresh of the page on screen so you can see changes on this page here more easily, but the email alerts do much the same thing and we can't pull off this trick in IE6. But, by no means download IE7 its junk.

    And, dont' worrry about your battery shutting down your PC. Chances are its not holding that long of a charge anymore and it won't last for long in a session. If I don't hear from you I'll just assume your battery shut you down and its charging back up again.

    Let me know when your battery is charged up and you're online again.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 28, 2008

    Its 3:04 and I have to go pay a visit to a client suddenly. Shouldn't take bout an hour or so.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 29, 2008

    Let me know what questions you have after reading this if I wasn't clear enough.
    Worldvet

    Download these Programs to a unique location such as My Documents\My Downloads\Registry Tools.

    If you need to make these folders just Explore My Documents and make them.

    Download them all first.

    Then, install each one in no particular order. After each install it is BEST to restart your machine

    and then install the next in your list.

    In no particular order download these one or two at at time. I'll tell you in which order to run them later and whether to restart before or after running becaused of the Last Known Good Configuration file.

    I use these programs in this order in my own business when I have to bring a machine in for bench service, something I would have done with your laptop in order to get it right and have backups made and give you plenty of bang for your buck besides handing back a fast laptop.

    The Cacheman XP, is handy, but it also allows you to tweak you system to free up certain resources and close out hung up Windows background services. So, when we get to that program, we'll go right to the tweaks and I'll tell you what to do with them. BTW, its pretty good for monitoring your CPU and available RAM which you can free up with a mouse click or two.

    In most all cases copy and paste the address in your Browser's address bar.

    1.) Go to:http://www.ss-tools.com/registry-fixer/
    and click on the download link arrow. This program is completely free and we'll use it later to repair broken references in the registry after the other programs do their thing.

    2.) [disregard this as you have IE6]http://majorgeeks.com/downloadget5453-1-...
    Copy and paste this into your IE7 browser address bar. Among the many changes it allow you to add auto refresh periods for tabs. So, when you are in the page for the problem we are working on set the refresh to 1 or 5 minutes, something around that period. Then you won't have to worry about seeing changes as I post them to you.

    3.)

    http://files3.majorgeeks.com/files/5ae30...
    tup_3.2.exe

    Copy and Paste the above in your address bar to download this one: RegscrubXP
    This software is really good for finding deep errors in your registry and include tweaks that you can ignore as we'll use CachemanXP to do this later.

    4.)http://majorgeeks.com/downloadget2579-1-...
    Reg Seeker will be used if need be to find esoteric entries in your registry the easy way. It can also clean your registry and has tweaks. But, we only want to use ONE program to do the tweaks
    otherwisee, things get confused. But, we need this in your toolbox.

    5.)
    copy and paste the broken line completely as the line is too long.
    http://files4.majorgeeks.com/files/196ef...
    m.exe

    The is CCleaner. It is a hard drive cleaner where it cleans up your hard drive.

    6.)http://majorgeeks.com/downloadget1287-1-...

    This is Hard Drive Cleaner. Much like CCleaner it cleans your hard drive. This program thou is better than cleaning out XP system files that take up space and cause bloat.
    Like the rest, just download them and install them and we'll use them in a particular order later.

  • Glenn Rogers
    Glenn Rogers Jun 29, 2008

    Tomorrow will be good as this site is under abuse by a member who is telling everyone they are going to f this and f their mother and f their sister and take the site down and really childish stuff like that and its really repulsive.

    So, I've wanted to just sign out and get it out of my face.

    Anyway I had sent you link locations that yes, were php generated so expired is about right, but glad you got them down. If you haven't used Major Geeks before, the files there are tested, clean of viruses etc and reliable. They are not all free, but I've used this site for I guess eight years now and they site builders and I get along really well.

    The files you downloaded, I'm glad a few were a few familiar to you. I have a specific routine for using first one and then the other based on my experience of dealing with machines much like yours. Many techs run to one of these two easy methods, which I and others with our depth of experience consider the refuge of the uninitiated and unexperienced, a. replace hardware; b. reformat and reinstall. In my business and my relationship with major software makers such as Microsoft who I have and will Beta test their Operating Systems and programs; and the major virus companies do want to understand what has gone wrong and why. In your case, with a Compaq notebook (for whom I've done field support for over ten years) I have access to their software and when needed can pick up the phone and call them with a new unknown issue. This is how patches get released, by folks like you working with someone like me who can resolve this without resorting to what was mentioned before. In your case, you don't want this to repeat and should it be hardware, then we, you and I will have a case to make that has concrete value to Compaq, owned by HP.

    To review: I'll have you run one utility in a particular order, rebooting on each pass, then run another because of its individual program characteristics and utility. Once this process is complete I'll have you run the drive cleaners, first one and then another and if you ask I'll be glad to explain why. By the way, don't' hesitate to ask. I taught computer classes to freshman and sophomores at community college for five years and then I'd had enough. But do ask at any time, there isn't any secrets here. Once that cleaning is done I'll have you tweak your system to take some of the load off the CPU and Memory.

    Lastly, I'll have you install some software from HP for your Compaq and then the Notebook Hardware Control program which will monitor things like voltages, fan speeds, and temperatures.

    It doesn't make any sense, you see to do any diagnostics until we have a clean platform to run on where debris in the registry puts a real burden on the system.

    I also have a feeling that there maybe a set of installation setup files buried on your hard drive that will allow us in the end to reinstall XP and have it run the Repair function instead of installer. This is a remote possibility, but can't be ignored if its actually there.

    But, first things first, just let me know when your ready and when your laptop battery needs to recharge and we can take a break.

    I'm going through a routine just like yours with a computer at the airport that has to be in use all the time, so its quite difficult when I only have access to it when their is some down time for them.

    Regards,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 29, 2008

    Hi,

    I forgot to have you download and isntall Notebook Hardware Control. Take the defaults, we can adjust these later.

    Notebook Hardware Control go to the page below, choose the bug fix version
    http://www.pbus-167.com/nhc/nhc.htm#anch...

    Answer these questions:
    What version of XP do you have?

    Do you have a D: drive called Recovery?

    How much RAM do you have?

    Setup CachemanXP by double clicking its icon in the system tray: And in the Cacheman program window access these pages (tabs) and put these settings below into place.

    Tweak Tab
    Untick and or tick the following options the the Tweak Tab

    Enable these, the others should be unticked (unchecked):
    Autorun
    Balloon tips
    Beep on Errors
    Filename Completion
    Font Smoothing
    Low Disk Space Checks
    System Restore
    Windows Key
    Autoend Tasks
    Create Last Known GC after bootup
    Don't restart automatically after Update Installations
    Group Similar taskbar buttons
    Additional critical worker threads=3
    Additional delayed worker threads=3
    Hung Applications timeout=3
    Limit reserved bandwidth=5
    Max IE connections per server=10
    Show menu delay=140
    Wait to kill application timeout=5
    Wait to kill service timeouts=5
    Compaq Evo N600c PC Notebook


    In the Options Tab

    Information:
    tick Auto Recover RAM from inactive applications
    If free RAM goes below 70 MBytes
    pause between recoveries 3 minutes
    tick Postpone, etc
    CPU threshold = 70%


    In the Cache Tab

    select Windows controlled
    I'll let you know the others once I know how much ram you have.

    Display:
    Tray Icon 1 / Alternate
    Numeric Ram Free
    Color and background (black is preferred) is up to you.
    Tray Icon 2 / Main
    Graph CPU Usage - All
    Color and background is up to you.

    Hot Keys
    tick Recover RAM - Ctrl + Alt + R

    Misc:
    Load cacheman at startup, tick this box leave others empty

    Let me know how this goes or if you run into trouble let me know. Just so you know, I have to be in and out today.

    Worldvet

  • Glenn Rogers
    Glenn Rogers Jun 29, 2008

    You can click on the Ask Me button and also bookmark this thread so you can come back to it later.

    System Restore has never been known to cause an issue like yours.

    I needed to know what version you're running for the update package from Compaq at HP.

    Do you have the Notebook Hardware Control installed? Reply using the Ask Me button. The NHC will give us a clue on to the state of health of your battery.

    Also setup CachemanXP as I instructed and this will free up a ton of system resources.

    How much RAM do you have installed.

    BTW, we're getting thunderstorms here. My equipment is safe, five computers and two laptops. But, I could loose DSL.

    WV


  • Glenn Rogers
    Glenn Rogers Jun 29, 2008

    Just noticed the RAM so don't reply to that. What you have is seriously low for WindowsXP.


    Use the Ask Me button to start a personal thread.


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 796 Answers

Just to confirm the battery is fine please replace the present battery with another one and work on it...

sometimes the charge will be present in battery although the indicator cant recogonise it..

Posted on Jun 27, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 4,889 Answers

System restore continously monitors your computer. The utility may have got corrupted by some trojan so as to disable your ability to restore. When i have problems like this i would use this utility. Its a trial version but it does clean up indeed. Try it..
http://www.simplysup.com/tremover/download.html

Posted on Jun 27, 2008

  • eagle338
    eagle338 Jun 27, 2008

    Ok my friend.. prepare to see the blue screen of death thats what trojans and viruses do after disabling system restore..

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,226 Answers

Hello,

I believe that your problems will be resolve, however it needs more complex solution to rebuild the original state of the windows. If your computer is infected with virus suspecting that it behaves undesirable performance then the system need to be treat. REmoving virus is not that easy once you are infected you can neutralize the infection but it will never be good like the original state of the PC. In this issue i would rather suggest you to back-up your important files and then format and reinstall the windows. installation procedure is here: http://www.pcstats.com/articleview.cfm?articleID=1435

after installation post any problems arrived am sure all the expert s will resolved your problems even in solicited question option or non-premium problems.

best regard, melnavz

Posted on Jun 27, 2008

  • 1 more comment 
  • Emelio Navaja
    Emelio Navaja Jun 27, 2008

    I think all the answer are very potent solutions to your problem. However most of the time expert came to its limitation specially when the problems is not at hands just guessing problems made by the askers.
    since your the unit working in safe mode..there is no doubt that hardwares are all good. so therefore only the operating system got fault. you done all scanning with antivirus in safemode. but the problems still in your pc. so back up and reformatting and reinstallation of windows is the only solution except you know how to tweak your windows. but i guess only the maker of windows can do. so i end up.

    Thank you very much for using fixya.





  • Emelio Navaja
    Emelio Navaja Jun 30, 2008

    tmac1,

    Why you don't make it simple, that a simple problems..You know it hard to get rid virus because all is only preventive that is why name it antivirus. just an anti and only deal with prevention. renewing your system into fresh windows is the best solution if you are sure that there is no hardware probelms..What you do is to back up all your files and then prepare all the needed application and drivers and then install it later after windows installation finished.




  • Emelio Navaja
    Emelio Navaja Jul 02, 2008

    Ok tmac1,

    Thank you for using fixya,

    Believe me or not you should go to a simple solution. becuase simple solution is very effective than a complex one.

    melnavz


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 2,035 Answers

This is the problem with Software you need to install Xp on your computer to resolve this issue :





Good luck....................

Posted on Jun 27, 2008

  • Anand Kumar
    Anand Kumar Jun 27, 2008

    This is the faulty in voltage regulator you need to buy a volt regulator from this this site..................
    http://www.compaqmedic.com/compaq_data/2...


    and Here are some links to bookmark:
    http://h20000.www2.hp.com/bizsupport/Tec...

    ---> Choose manuals and download the PDFs

    ---> Info is found on page 162 of the Maintenance and Service Guide, sectioin 5.17 DC-DC Converter Board
    http://h18000.www1.hp.com/products/quick...

    ---> Quick specs



    Compaq/HP refers to this part as a DC-DC Converter Board. The N600c needs part number: 241435-001.


    good luck,.................


    IF you cannot fix please give to service center and get the voltage regulator changed.......................


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 6,487 Answers

You may have to turn off system restore, then delete the entries in the registry. Then if the entries are gone on reboot, turn restore back on. If you can boot up into safe mode with networking, try an online scan with bit defender and see if it finds the problems.

Hope that helps.........

Posted on Jun 23, 2008

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,142 Answers

Hi tmac1

few things u need to check for this problem...
in case u are using any software for power management other than the one that window default power management..please reinstall the same.

Further..pls flash the system bios.

also perform windows updates

Posted on Jun 15, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,036 Answers

I would suggest downloading kapinski and AVG free edition. Start up in safe mode (F8) then run each of these programs consecutively.
Sometimes anti-virus progs catch one - but miss others. By running 2 (along with anty spy, anti root progs) you should catch a higgher % of the problems.

Keep whichever progs work best for you. Don't run 2 anti-V progs at the same time as they conflict. - Just consecutively.

Hope this will Fixya!

Posted on Jun 15, 2008

  • 1 more comment 
  • Richard Perkins
    Richard Perkins Jun 15, 2008

    Free trial to clean you up -



    http://usa.kaspersky.com/products_servic...



    Then run AVG or similar - your choice.



    (sorry for typo of Kapersky.....DOH!)

  • Richard Perkins
    Richard Perkins Jun 16, 2008

    Take norton off there completely.



    Use AVG or Kapersky instead.



    Norton is well known for running a lot of processes, and tying up the processor - wasting valuable power in doing so.

    You may notice your hard drive is active a lot - even when you're not doing anything.



    Changing to a different Antivirus, that checks incoming and outgoing stuff, then runs a full scan at intervals will make better use of the energy available.



    Hope this helps you.

    Richie.

  • Richard Perkins
    Richard Perkins Jun 23, 2008

    Well I'm glad you've found a few issues worth clearing.

    Windows restore service seems to be a resource hog, and takes snapshots of where you are incase you need to restart - therby restoring your position.

    However if this means you can't actually use your PC it's not much help.



    Without it you may lose some data occasionally while working due to power-outs, but it's better than the way things are.



    Thank you foe using Fixya!

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers

HI,

Test the power adapter first. Plug the adapter into the laptop and check if the power LED lights up. If the LED is still off, most likely the adapter is bad. Here’s my guess. The power adapter died while you were working on the laptop. After that the laptop worked for a while until the battery got discharged and finally shut down. The laptop will not power up anymore because you have a dead adapter and empty battery. Find a voltmeter and test if the adapter puts out any power at all.

Goodluck,
Please don't forget to rate or accept the solution

Posted on Jun 15, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,512 Answers

Hi

Sounds like a power supply problem in the laptop. various functions of power supply from battery or external and charge functions are switched by the power supply section inside the laptop. There is not alot of user serviceable parts in this area. You could attempt a board level repair yourself. How good are your electronic fault finding skills? If you dont think you are up to it, you may need to take it to a Toshiba repairer to work the problem out....

I am more than happy to answer any other questions you may have about it, just give me a hoy :) If you are still unsure, or have problems, then before you give a rating for this advice, please get back to me and we can try some more things.
Thanks for using FixYa, If you consider the advice I have given you as sound, a FixYa rating is a great reward for my efforts to help you. Cheers.

regards
robotek


Posted on Jun 15, 2008

  • Graeme Ross
    Graeme Ross Jun 17, 2008

    Just curious to see how you got on.... How did you go with the soft fix for your problem? :)

  • Graeme Ross
    Graeme Ross Jun 18, 2008

    No virus hey, how did the trail on battery go... still shutting down, internal hardware problem i still suspect.. . Let us know.. Cheers

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 1,894 Answers

I suggest you to try a different power supply and check

Posted on Jun 11, 2008

  • dewan nafees ahmed Jun 24, 2008

    u r on the right track.

    sorry for a late reply.

    i have not read ur initial question properly i guess.
    ""It does run OK on battery in Windows Safe mode but problem returns on booting normally.""

    this itself says that ur OS is corrupt.

    and reinstalling the OS will surely fix ur problem i bet.
    use a WIN XP disc

    this time i would suggest u to do a fresh installation.
    do it by formating all the contents in the OS drive.

    again dont go for upgrade. do a fresh installation. also u cant do a upgrade now. since both versions are same.
    okay that is not the point now.

    just do a fresh installation of ur WIN XP and if dont gt fixed please reply me back ur results.

    i shall guide u in next step.


  • dewan nafees ahmed Jun 29, 2008

    NOTE:

    please

    tmac1 and worldvet
    please contact each other in ask me feature.

    this thread is getting long with more than 25 experts. this is enough .


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 638 Answers

Its a virus problem no need to check for any system restores n wasting time. its better u try booting up in a safe mode by clicking f-8 during the pc boots up.try installing a good anti-virus if not installed b4 n just scan for viruses in a safemode.it will clean or quqrantine any corrupt files n ur problem will be solved 4 sure.
feel free for further assistance n thanks 4 using fixya
rate this solution as fixya n encourage us to help u more in future.regards.

Posted on Jun 11, 2008

  • 2 more comments 
  • hemant somaiya
    hemant somaiya Jun 11, 2008

    let us know if u require any further assistance n rate the solution as fixya if it helps u understand the problem.thanks

  • hemant somaiya
    hemant somaiya Jun 17, 2008

    tell me did testing ur battery helped

  • hemant somaiya
    hemant somaiya Jun 19, 2008

    any updates

  • hemant somaiya
    hemant somaiya Jun 27, 2008

    This problem of your laptop shutting off itself usually means that you have a faulty power supply.You have to replace it or repair it from a repair center.

    or

    I think you have a problem with the motherboard.

    or

    you have tried all the basic options given by by all the experts as it should work but still does not work.a service technician help is necessary to solve this problem .the cost will be negligible as its not a major problem ,it will be not than his service charge.



    feel free 4 further assistance .rate the particular experts solution as fixya that helps u understand n solve ur problem



×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 70 Answers

Try turning off the SYSTEM RESTORE settings. just click START, ALL PROGRAMS, ACCESSORIES, SYSTEM TOOLS, and click SYSTEM RESTORE. Then click System Restore Settings, and place a check mark on the TURN OFF SYSTEM RESTORE ON ALL DRIVES, see if this thing workds, if it thus, then its virus that makes your computer shutdown.

Posted on Jun 11, 2008

1 Suggested Answer

SOURCE: Compaq laptop problem

Hi WV,

I am still testing on the battery and so far no problems with the flash drive in. The slow booting is due I think to Avast updating the virus database at the same time. Otherwise it boots OK. I am getting an error at shutdown "SynTPLpr failed to initialize properly" I have also noticed that I don't need to click on the user login at boot time, only place the cursor over the name and it takes off by itself.

Posted on Aug 11, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I get my laptop to warn me that it is about to shutdown?


Your power management options should provide you with the option to warn at an appropriate power level.

Feb 24, 2015 | HP Compaq Presario CQ60-417DX

1 Answer

Laptop keeps restarting


Have you cleaned the fan , vents and heat sink? What is causing the overheating? A laptop Cooler is a option. The battery can be replaced. You may have fried other components,PSU,Graphic Adapter? Remove the battery and reboot to safe mode if you can. Does your laptop have a Nvidia Graphic Adapter? Post what happens.

Jan 25, 2013 | HP Pavilion DV6700T Notebook

1 Answer

My compaq Evo n610c my battery wont charge when on ac power.The light for when the battery wont go on.


sounds like your DC coonector came loose from the system board.it is a common problem with laptops,

Problem symptoms:

  1. Laptop randomly shuts down without any warning.
  2. Power LED and battery charge LED start flickering when you wiggle the power cord or the AC adapter tip on the back or your laptop.
  3. The battery will not get charged.
  4. When you plug AC adapter, the laptop appears to be dead and there is no LED activity at all (DC-IN jack on the system board is broken).
here is how to repair:

http://www.laptoprepair101.com/laptop/2007/12/06/dc-power-jack-repair-guide/

Nov 26, 2010 | HP Compaq Evo n610c Notebook

1 Answer

Presario F730 US laptop - Does not power up


You motherboard may be going out. You might want to have a service center take a look at it.

Jun 11, 2009 | Compaq Presario 700 470024-192 Notebook

1 Answer

Computer shut off without warning.


i think it is also a problem of overheating
you get it checked up with the service center there might be the problem with the motherboard also

Nov 13, 2008 | Compaq Presario 1200 Notebook

10 Answers

Compaq laptop problem


OK, thanks. This is getting tiring eventhough staff here says they have this problem worked out, the wreakage was considerable. My ranking which is hard to come by at this level was decimated.

Did you get the Error Reporting service instructions on how to disable it?

Have you uninstalled Norton completely? Leave AVG in place until I get you the link to Avast.

I'll help you get ICS stopped. This is normally listed in the properties for Network, inside Control Panel. It would be listed as a service in the window. You select it and then choose uninstall.

Go ahead and rate this fixed so it doesn't get abused again. I only hope we don't run into this problem again this coming weekend.

Thanks.
WV

ps I'll be looking at what updates to apply next.

Jul 18, 2008 | HP Compaq Evo Notebook N600c

3 Answers

Compaq laptop problem


We keep loosing power here the last few hours. I'll give you the download location but just download it and put in a special folder under the folder you created for this set of tasks. Call it Bios Updates. Tomorrow I get you the directions on how to use the floppy to boot to and run the flash program and how to make a backup before you flash. We'll done one step and you email me what you see using your tower.

Here's the file to download:

Talk with you tomorrow. Still no word from Laura's Dad about her Mom and Laura is not taking this well. This poor woman is a cancer survivor and has had her share of miracles already, its clear she is so tired of fighting and when they moved her to Hospice she just fell asleep and hasn't woken up yet.

Worldvet

Jul 13, 2008 | Compaq Evo N610C Notebook

2 Answers

Presario 2100US not powering up


remove power supplay
remove battery
press and hold power button for 1 min
release button
plug the power supplay
turn on laptop without battery

Feb 21, 2008 | Compaq Presario 2100U Notebook

1 Answer

Compaq presario r3000


check the battery that powers your cmos. if your laptop is like my compaq armada, there's three screws at the top which free up the keyboard cover. there are three latches near the bottom of the keyboard. the keyboard swings up towards the top. there's two film type connectors in the middle of the motherboard. pull these out and the keyboard comes free. look in the upper left part of the laptop for a small disk type battery with a red and black on white nylon connector. replace this battery. it is a lithium-ion battery.

Dec 07, 2007 | Compaq Presario R3000 Notebook

Not finding what you are looking for?
HP Compaq Evo Notebook N600c Logo

236 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP PC Laptops Experts

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Michael Thomas
Michael Thomas

Level 3 Expert

3051 Answers

Are you a HP PC Laptop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...