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Wish you had listed the model number of the vac and of the powerhead. The plug going into the cannister, is it pushed all of the way in, also same for the plug going into the hose end? You can hook up the powerhead plug to a/c and see if it runs, if it does, then it is ok. Unhook the hose and plug and hook up a/c to that plug end and see if the powerhead will run, if not maybe the switch on the hose handle has a problem. Otherwise you have a problem in the cannister. If this is brand new, then it has a warranty, take in for repair.