We are getting a crease and smear that runs the length of the page for all copies that we are making. It always appears in the same location of the paper. While it is three years old the machine has only made 3,500 copies. We have changed cartridges.
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The print in the smudged area, does it wipe off the page like not fused well to the paper. Do you also have a crinkling noise, if so the sleeve in the fixing assembly has torn. You may still have it under warranty with canon and can get it fixed for free.
Has anyone changed the paper size in the paper tray to another size by accident? Have you tried the manual feed tray? If that copies the whole image then the problem is with the paper size input of the paper tray.
I had the same problem but it was caused by the scanner that was not running flash under the copier glass,if I remember correctly there are spacers on the scanner that keep the scanner to run exactly the same distance from the glass of both sides of the scanner.
On the other machine,I found a faulty scanner cable that cause a similar problem.
The first thing you must check is the small scanner glass,this is the narrow glass that the machine is using when you use the dockfeeder,clean that glass and make sure there is no back dots on the glass.Even a small dot can cause lines on your page.But this lines will only be sen if you using the docfeeder.
The second probem can be the drum cartridge that is faulty.With this problem all your copies and printed pages will have lines.
If your drum is ok,the next thing that goes wrong is the fixing assy.