Question about Xerox Phaser 8500/DN Printer

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Xerox Phaser 8500DN - no power

I now this may sound stupid, but I have just realized that my Xerox Phaser 8500DN is longer in operation. Although I have checked the power supply, the cables, the switch... no power... no lights on, nothing on the screen... Is there a way to check what is wrong (before I call a technician)

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  • elefteria Jun 16, 2008

    it seems the problem is more serious... Thanks for trying!



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Most likely the electronics module has failed. You can loosen the 2 knobs on the back of the machine and slide out the main board and re seat that. See if that helps.
Nothing happens when you turn it on and off I am assuming.
There is a known problem with that screen going bad. But that is just a blank display not totally dead.

Posted on Jun 24, 2008

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1) verify that the power is plugged into a known good power plug in the wall. make sure there is not a surge protector, extension cord connected to it.

2) disconnect any usb and/or ethernet cables.

3) reseat the ram

4) disconnect any optional accessories such as lower trays, hard drives, etc. to isolate any possible items taking down the printer.

Posted on Jun 14, 2008


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