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Not too clear on what's happening. Maybe the phone is set to call forward all. Usually CFA code is 41 plus ext. If the user happened to dial 41......, but forgot to dial 9 first for an outside line the phone could be forwarded to the twilight zone. In this case, dial 42 to cancel CFA, problem solved. If do not disturb in on, code 40 is the cancel code. This depends on your codes being at default, if your office codes were changed, say to make room for 400 series extensions, then who knows what will set and cancel CFA or DND. If you want the phone to ring instead of voice announce on internal calls, I'll have look for that later. I know it can be done in programming, but there's probably a code so you can do it yourself.
Don't they have Panasonic Engineers where you are? We don't have ISDN here, but we do have things like software revisions, CF off premise, and flags in 990 and 991 that have to be turned on to forward a call to outside numbers. In our features guide, 4.3.13 Call Forwarding -- To Outside Line, there's a Conditions and Programming Guide References that tell us that you need Class of Service changes and Outside-to-Outside Line Call duration time (206 default 10 minutes) 504 CF to outside line and 601 Class of Service programs to change.
Cordless phones can not 'forward' a call to an outside line.
Forwarding must be controlled by the ATT, Verizon, or landline provider. Please contact your provider to determine if you have call forwarding feature built into your service package.
Then, follow the instructions of your landline phone provider. Here is the instructions for Verizon:
Activating Call Forwarding You can activate Call Forwarding whenever you want your calls to be sent to another phone, including a mobile phone. Once activated, all your calls will be sent to the forwarding number you request. Each time a call is forwarded, you will hear one short reminder tone on your home phone, but you will not be able to answer the call from your home number.
Lift your telephone's receiver and listen for a dial tone.
Press . In some areas you must use Dial 1172 on rotary or pulse-dialing phones.
When you hear the tone, set or change the Call Forwarding number by dialing the telephone number where you want your calls transferred. You will hear the number you entered ring. When the number is answered, Call Forwarding is activated.
If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.
If it were my choice, I'd set up an ICD number and forward that to an outside number. Something like pick 400 or 600 plus your extension like 605 (they tend to be defined by default), and go into the group fwd command to dial your cell numbers.
Any call placed from anywhere, either VM, internal, or transfer will go out on another line and dial your cell...assuming you put the fwd number in both places.
Hi Lauri, the calls can be FORWARDED to a cell phone or the call can be CONFERENCED with a cell phone but can only be TRANSFERED to a phone/voicemail in your office. The information for external fordwarding and conferencing is in the iDCS user guide. Let me know if I can help .....Mike
The programming on the Samsung should be set so that your highest line number is selected when you call out, this leaves your first line available for incoming calls. If you want to access line 701 from any phone you should be able to just dial 701 instead of dialing " 9 ". Let me know how is goes. ...Mike