Question about Symantec Norton AntiVirus 2004 - (Open Box) for PC

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Billing problem I got confirmation on TWO orders and may have downloaded twice. I wish to cancel the second order which is Order #2094123721. LEONARD HALL portlen3@bellsouth.net

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  • Anonymous Jun 19, 2008

    I have tried to call ya'll, but of course to no avail.



    My Discover card was charged on May 5 for 42.63 and again on May 21 for 31.97.



    I would like a logical explanation please. This is not the first problem I have had with your company and I am about ready to give it up.



    Hoping to hear from you, but I certainly won't hold my breath.



    Janet John

  • jppertl Dec 15, 2008

    I was billed twice. Once on 11/22 doe 131.98 and on 11.23 for 131.98. I need to have one credit to my credit card account

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I got confirmation on Two orders may have downloaded twice I wish to canx the second order.following are the two order nimbers please canx one. #775855689 and #775850766.
Sherrie Duncan sherrie678@hotmail.com or sherrie678@yahoo.com.

Posted on Sep 14, 2008

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Hi Leonard,

You will need to contact Symantec directly regarding your billing issue, you can do that at the below link.

http://www.symantec.com/norton/support/cs/contact_cs.jsp

One of their representatives should be able to cancel the double order.

Posted on Jun 11, 2008

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To cancel an item or an entire order:
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Seems this is a fairly common problem. Symantec's website has an answer for you, seems easy enough. If you don't have the order number from the confirmation email they sent you, they say you can search for it by putting in your email address and last five digits of your credit card. How nice of them.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=400718f6-72f8-418b-b9c2-900c53975091&seg=hho&ct=us&lg=en&docurl=20080627104058EN&lg=en&seg=hho&ct=us

Hope that helps!

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