URGENT CALL: Critical Error that keeps restarting System?
We switch the laptop on to access AOL, but once in desktop a little pop up box appears that states " Windows has enctountered a critical error and will restart your system in one minute - please save all work now".
It then restarts, lets you access AOL but then promptly cuts out, retarts again the cycle begins again and again and again??
Ive rang AOL techies, and they "sorry nothing to do with us, you have a laptop issue"... so can anyone please please help - this is an emergency as this laptop is used for work. We use windows Vista Basic on this machine.
the machine is less than 6 months old.
We actually have a Toshiba Satellite A135-S7404 Intel Celeron M.
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Step 1: Click "Start" on your Windows desktop. Navigate through "All Programs" and "Gateway." Click on "Gateway Recovery Management." Click "Restore" when the Gateway Recovery Management window pops up, which will take the system back to the default factory specifications. A box will pop up asking for confirmation, click "Yes" and then "Start." You may have to enter a password as well, but only if your particular Gateway had a password set. Wait for the computer to restart. A "Restore from factory default" box will appear, requiring you to click "Next" twice in a row. Click "OK" in the box that appears next, and wait for the hard drive partition to be created. The factory default installation will then be moved over to the hard drive. Click "OK" in the box that appears and wait for a second Gateway restart. Several minutes will pass as Windows "starts for the first time." When restarting finally finishes, a "Set Up Windows" dialog box will appear. Click "Next," followed by checking the license agreement box, and then "Next" again. Enter a user name and picture, if desired, and a computer name. Also, customize the background wallpaper for your desktop, optionally. Click "Next." Click "Use Recommended Settings" on the Protect Windows-based dialog box that pops up. Set your correct date and time settings in the next box. Select your location in the following screen. Click "Next," followed by "Start" to finish. Wait while Windows checks for your individual Gateway computer specifications and adjusts accordingly. This will likely take several minutes, so leaving your computer for a short time is fine. Windows will then prepare your hardware and finish your Gateway restoration process, including the installation of Gateway Recovery Management. Once completed, your Gateway is good to go and ready at factory settings.
If you are using Windows (XP, Vista or 7) then open the Computer properties by clicking on the Computer icon (on desktop or start menu) then go to the Advanced page tab and check if you have the option to automatically restart the system set on in the Startup and Recovery Settings section. If this is on, then Windows will restart the system any time that a critical error is encountered.
The other place to check is in the Windows Event logs (system log) provided this option is enabled. You should be able to access the event logs by right clicking on the Computer icon and then selecting the Manage option followed by opening the Event viewer where you should look for any critical, error or warning entries that may occur at the times when the computer restarts itself (or posted immediately when it restarts).
best way to solve it and recover your data is to take it to the vendor else you can use dos to copy it to your pen drive...lets understand 1st why a vendor can only work with it because its a laptop and the hard disk can not be accessed externally like with a desktop...so dont play with your critical data hope this will help u a lot...
It appears that Service Pack 2 did not completely install. Try to boot into safe mode (F8 at startup). If you can, go to control panel, then add/remove programs. Scroll all the way down, select Windows XP Service Pack 2 and click "remove".
After it's removed, you will need to reboot, but the system should come up normally after that.
Definately not a "major issue"... it is a Software issue rather than a Hardware issue...
And most likely a conflict with your ActiveX controls...
Go to Start...Programs......Windows Update..enable if disabled.. and it will search for updates and hopefully install the SP1 update...
This update download apparently has patches for the exact error you have and that is a typical Vista "hiccup" error....
try that, if it doesnt help still, we can go from there..