Question about HTC TyTN Smartphone

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New to htc

I just got a new htc mongul, I ahve charged it but have loaded the cd or anything, I noticed there is just a half white screen with a message that says I should tap and hold firmly .......

I press the menu button, and thr rest of the button, nothing is responding.

I can't even swtich if off.

What could be the possible reason?

Regards

Richard

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The half-white screen is definitely not a good sign. The "hold and tap" screen you see is the alignment screen normally seen at a "fresh" startup.

If this is the PPC6800 Mogul, there is a small pinhole reset button on the bottom of the unit. Using the stylus, push the button, This will "soft reset" the unit.

If this doesn't work, you can try hard resetting it:

1. Press and hold both softkeys on the device. (The soft keys are the buttons to the left and right of the center navigation wheel with the white dots on them) Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the bottom of your device.

2. Release the stylus but keep the softkeys pressed when you see the following message on your device screen:
“Do you want to erase all user data and restore to manufacture default?”
3. Slide open the keyboard, and press R to restore to factory default or press X to exit the hard reset process.

This may take a few tries, as it's hard to hold the buttons and push the reset button.

Posted on Jun 11, 2008

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