Question about Xerox Phaser 8500/DN Printer

2 Answers

Anyone know how to remove the ink well cover?

Having issues with area where ink sticks slide into... was needing yellow tablets, got one, but now it's not recognizing it -- and yes, I tried to re-seat the tablet, etc.

Tech Support said may need a tech to come out and clean the grooves and clean the heater-heads... this will cost a bundle.

SO -- ignoring any warnings -- has anyone figured out how to remove that cover yourself yet, and what solution would I use to clean those heads, alcohol???

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Director Badge:

    Uploaded 100 video answers.

  • Expert
  • 160 Answers

Hey, here is a video I made displaying how to replace the ink loader, also shows you the current part #'s. This will fix almost all error codes starting w/ 09,0XX.XX (where the XX's are the rest of the error code) Hope this helps any1 trying to do this. GOOD LUCK!

">

Posted on May 26, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I found two postings on a different forum that may be helpful to many. Turns out that I don't need to take it apart after going through these steps:

Troubleshooting procedure for error codes relating to the 8500/8550 Ink loader.

This may include: Low ink error, add ink error or 09,035. Error codes and more.

1) Press and hold the red button (info button) and the “OK” button simultaneously. This should take you into the Service Tools menu.
2) When in the Service Tools menu, scroll down to the “Enter Diagnostics” menu. Select the “OK” button. It will go through some cycling at this time for about 2 minutes. The screen may go blank a few times too.
3) It then asks for a confirmation, select “ok” again. The printer will go through a minute of rebooting. The screen may go blank a few times too. You are waiting for the diagnostic menu with the Test #00 “no test selected”
4) At this point hit the down arrow button until you reach the test #76. Select “OK”
5) It will ask for a confirmation. Select “OK” to confirm.
6) Then hit the down arrow button again and select the next test #75. Select “OK”
7) It will ask for a confirmation. Select “OK” to confirm.
8) Then hit the up arrow until you go over test 100 to test 01. “Exit diagnostics.”Select “OK”.
9) It will ask for a confirmation. Select “OK” to confirm.
10) At this time the printer will again reboot for several minutes & then should come up to a ready to print.

BUT -- if you ever do need to get that cover off, this is how I'm told to do it:

Both side covers have to be taken off. There is a T20 torox screw in the rear for each side cover that has to be removed. The top cover (the cover over the display panel) has to be removed first. You open the top cover and use a screwdriver to pry the cover loose. Once the two side covers are removed the ink loader will lift right out of the printer. There are 2 cables that have to be disconnected to remove the ink loader from the printer

Posted on Jun 11, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

3 Answers

Xerox error code 09,038.46:350??


Hi. The error code you are referencing is referring to Black Ink Stick Count Failure.
  1. Make sure you are using Phaser 8500 ink sticks
  2. Make sure the ink sticks slide properly
  3. Remove any broken or partial ink sticks from the ink-loading bin
If the fault code is still displayed you will need to contact support to schedule a service call.

Please check out the online support at www.xerox.com\support

Oct 24, 2009 | Xerox Phaser 8500/DN Printer

2 Answers

Error code 09,036.44:34979 What does this mean and what can I do to resolve it?


Ink count sensor flags are
stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41,
where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black.

Oct 23, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox 8550 printer error 09,035,43,102313


One of your ink sticks has failed to move downward into the ink loader.
I believe the ,43 means Yellow, but open the area where you load your ink and check for a broken, cracked or otherwise stuck stick.
If you have to remove one, I suggest a screw, like a drywall screw, take one and twist it into the ink stick and back it or as many as you need to out. But your problem is a stuck ink stick.

Apr 17, 2009 | Xerox Phaser 8550DX Laser Printer

2 Answers

Xerox Phaser 8550 printer error 09,037,45:23780


Hi,

This means the Yellow ink sticks are jammed in the machine, open up the top of the machine and check if the sticks can slide freely up and down and remove any broken sticks.

Niallbt

Mar 31, 2009 | Xerox Phaser 8550DP Printer

1 Answer

Phaser 860. I replaced maintance kit and it came up with sevice a


Hi,


--> The yellow ink sticks are jammed.
Open the ink loader and ensure that the yellow ink sticks are able to slide in the ink loading chute. Remove any broken of partial ink sticks. And use the link below for any other problems you may have.


Niallbt

http://office.support.xerox.com/SRVS/CGI-BIN/WEBCGI.cgi/,/?St=117,E=0000000000024637030,K=5840,Sxi=17,command=restart,ques=user_type:4,ts=xo_legacy,varset=prod:860

Mar 08, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

XEROX ERROR CODE 09,008,43:10249 PLEASE HELP


What that normally means is you have one or more ink stucks not sliding down the ink loader properly.
Check to see if you have one or more ink sticks not moving freely in the loader. That is what that code means.
Here is the manual information.

  1. Remove any paper from the Output Tray.
  2. Raise the ink loader Top Cover to access the ink stick bins.
  3. Make sure the Ink Sticks are able to freely slide down the bin.

    CAUTION: Do not force an Ink Stick down the loading bin.

  4. Close the Top Cover.

Feb 05, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Printer Error 09,038.46:3536


That code means the black stick is failing to advance in the printer.
What you want to do is open the area where you load the ink and check your black sticks in particular. The .46 in that code indicates the machine is not detecting the black stick at the borrom of the ink loader. You probably just need to loosten up a stuck block. Sometimes one cracks or gets twisted in the loader.
If you have to remove the blocks take a screw, I use a dry wall type screw to twist into the block and slide them back and out when needed.
You could possibly have a bad sensor in the ink loader, but that is highly unlikely.

Feb 03, 2009 | Xerox Phaser 8560MFP Laser Printer

1 Answer

Error messge xerox Pahser 8200 09.007.42:11683


The yellow ink sticks are jammed.
Open the ink loader and ensure that the yellow ink sticks are able to slide in the ink loading chute. Remove any broken of partial ink sticks.

Dec 07, 2008 | Xerox Phaser 8200 Laser Printer

1 Answer

Xerox 8550 Error 09,037.45:34755


That is a failure of your yellow ink stick to advance into the ink loader properly.
What you want to do is open the area where you add the ink sticks, and with that 45 ending , check the yellow sticks. That is the specific color affected. You most likely have a cracked, twisted or otherwise stuck stick in the ink loader. If you need to remove them, take a screw, the best type would be a dry wall screw and twist it into the inkblock then slide it back up the loader and reload the ink.
There is a possibility that the ink loader sensor has failed, but that is exceptionally unlikely.

Nov 07, 2008 | Xerox Phaser 8550DX Laser Printer

1 Answer

Phaser 8200 printer error service report 09.008.43797s


The black ink sticks are jammed.
Open the ink loader and ensure that the black ink sticks are able to slide in the ink loading chute. Remove any broken of partial ink sticks.
One of your black sticks is not advancing properly.
Make sure one isnt cracked or twisted. If you happened to have put in a stick for a different phaser model, it may not be the same shape and would not hut the actuator at the bottom of the ink loader.
Raise your cover where you add your ink sticks and look at the black sticks. One is stuck somehow.
If you need to remove them, take a screw, a drywall type screw is best, and twist it into the ink block and slide it up and out, then reload the ink loader with good sticks. That shoulf do it. I ihave never witnessed the ink loader itself be the problem.

Sep 15, 2008 | Xerox Printers & Copiers

Not finding what you are looking for?
Xerox Phaser  8500/DN Printer Logo

498 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Printers & Copiers Experts

Whit
Whit

Level 1 Expert

185 Answers

iteminconline

Level 2 Expert

110 Answers

Philip Hughes

Level 2 Expert

63 Answers

Are you a Xerox Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...