I currently just bought this note book from a good friend . He purchased it a bestbuy and had a warranty on it , but it ran out in 2006 . It has worked quite well for me and what i needed it for . I just dropped it on the living room floor last nite and it will turn on but goes to a completeley black blank screen , Do u have any suggestion on what could be the problem or how i could fix it , or if u think i should upgrade to another warranty then have a best buy store fix it ?.
If u could be help . I would really appreciate it , Thanx alot .
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Re: Gateway NX860X notebook
There may two problem one is ram and the other is the display. while you dropped the laptop the ram in the ram slot is got shaked if you know how remove the back side panel and remove the ram from the ram slot and fix it to the ram slot again . just few screw in the back remove it and see the ram and do it. try it
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You need to find out who your warranty is covered through. Example if you purchased it at Best Buy, then contact Best Buy and they will give you the warranty group information or help you setup the claim. Or if you have your extended sales information that you should have received at the time of purchase, you can refer to that also.
Try to drain the remaining static energy of the board. Take out the battery and unplug the power adapter from yor computer. Press and hold the power button for 15 secs. Put everything back in and power on the computer.
I work for a major computer manufacturer (NOT TOSHIBA) and here is an unbiased opinion. Toshibas and Sony's are the WORST OF THE WORST. They use shoddy materials and cheaper plastics in case and motherboards. I have several Toshiba's from friends in my basement that have had bad motherboards burn out, bad power supplies and bad fans. Sony is just the same with their products.. If you are wanting a low cost functional quality product look to Dell or HP. Both make good products with similar components. Depending on your budget you should look at BestBuy this week. They just took price cuts on Compaq (HP MADE) laptops and a CQ62 is now priced at $299. Which is good considering it ran 570 at christmas. Its a great laptop with capabilities for the average user that are GREAT. Dell has a similar laptop but its priced at $379. Dell has a good history of durability but lately their customer service has gone down as they focus on business customers more than home users. HP has good service satisfaction. You wont go wrong with either of these two brands based on your needs. If you are a GAMER then you will want better performance but the rules are the same for quality!!! By all means.. no bias.. stay away from Toshiba and Sony... If you must buy one of these models then get a LONG extendeed warranty and pray ....alot!! Other manufacturers like Acer, Asus, etc are Chinese made and those are a **** shoot... have about a 30% DOA rate out of the box. Sony Toshiba about 15% but have long term issues as described above. Dell and HP about 3% and best quality.
It may be difficult to get Gateway to honor the warranty with the sticker missing. The receipt from when you purchased the laptop may have the serial number on it. If you can find a friends battery and get the computer on for a few minutes, sometimes the serial can be found in the BIOS. Belarc Advisor also can sometimes bring up that information, but you would have to get into windows to do that. How did you find out about the extended warranty?
I don't know. I don't deal with Bestbuy much, they're a bit pricey for me. I would suggest pulling out your warrant info and getting in touch with Bestbuy. I do know that many times the local Bestbuy here will pass the buck on the warranty and want you to send it to the manufacturer. I seem to get alot of work due to this. Of course, Bestbuys will probably differ from area to area.