Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator

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Ice maker not working

The ice maker stopped working. The arm is down. I'm clueless - everything else seems fine.

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  • saratoga reg Jun 12, 2008

    Hi micbeth1981 -- I thought of your three diagnoses, and the frozen water supply seemed like the cheap problem, so, I emptied the freezer and turned it off, and took a hair drier to the ice maker (focusing on the water line), got it to something above freezing, and what to you know, my ice maker is working again!

    Thanks for the tip -- you are a guru!



  • tylerkelly Dec 05, 2008

    Ice maker not working after door was difficult to close.....got frost on freezeables....then hear something like a big noise in the fridge , like something big falling inside.....now have some stains at he back odf the freeses bottom that look like oil...???? we have emptied the freeses which still works well....any suggestions on the next step.....defrost ....hairdryer on feed tube to the icemaker???, ets ....thanks .....Kevin

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ONE OF THREE THINGS,THE INLET WATER VALVE ON THE BACK BOTTOM HAS FAILED,THE WATER SUPPLY TUBE IN FREEZER BEHIND ICEMAKER HAS FROZE,OR THE ICEMAKER ITSELF IS BAD,LET ME KNOW WHAT YOU FIND-MIKE

Posted on Jun 11, 2008

  • MIKE major Jun 12, 2008

    PLEASE LEAVE ME A FIXYA

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1 Answer

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Check to see if your vanes are iced in as the heater element in your ice maker may be on the fritz. This means that you may have to replace your ice maker. Take a hair dryer and direct the heat to the ice tray for a while to see if the ice will thaw enough to allow the ice maker vanes to rotate and re lift the stop arm. If this works and it refreezes again and will not ezect the ice cubes then the ice maker will have to be replaced.

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This problem is going to be the ice maker itself. The arm you are talking about is the shut-off mechanism for the ice machine. Just before the ice machine starts to make ice, the arm slowly rises. Then the arm falls down, if there is ice blocking the arm from falling all the way down it will not make ice because there is plenty! If the arm is able to fall down completely, the ice machine will make ice like normal. If your ice maker is making ice regardless of the arms position, something is wrong with the ice maker. Depending on who replaces this, it could cost anywhere from $100 to $200.

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The icemaker stops working because excessive water gets into the control box(where circuit board is housed) through the shaft hole of "finger" and freezes the wheels to turn the "ice-bucket-full detector rod". This stops to send the signal to open water valve.
To fix, remove the icemaker from the wall (need remove two screws - make sure power switch is OFF) and carefully separate the snap-on cable (retangular shape) and a ground cable on the bottom side of the icemaker. (Now you can remove the icemaker out of the refrigerator).
You can open the contol box (need unscrew one and carefully prop it open using a screw driver or a knife. You can unplug color corded snap-on cables for easiness to work (very simple).
You will see ice formed around the plastic gear wheel controlling the "ice-bucket-full detector rod". Remove all ice and dry all the parts in the box and put them back. Make sure all the cable are back to the matching color receptable(only fits in the right place). Connect the cable(rectangular shape) and connect the ground cable. Mount the incemaker on the wall using two screws you removed at first.
Turn the power ON and reset the system by press down the ice cube size selector until the "fingers" make a full cycle. You will see the metal rod moves up and down as system resets. During this cycle the water will be filled into the icemaker.
I believe this icemaker has a design flaw but it's very simple to correct the problem you are experiencing. You do not need much electronic or mechanical knowlege to fix this.
Best wishes

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