The disk-drive inside the enclosure is problematic.
Open the enclosure, to get the model-number and serial-number from the label on the disk-drive.
Then, access Fantom's web-site, to check the warranty-status of the drive. If the warranty still is valid, they will replace it, at minimal cost to you.
If the warranty has expired, purchase a new, compatible, disk-drive, and transplant it into the enclosure, to "resuscitate" your device.
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