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Check the volume using the buttons on it and also in your settings/volume limit. If that doesn't work, resync it with iTunes and see if there is a parental control in place preventing music to be played.
It sounds to me as though your sound jack has been damaged. Look inside where the plug goes though, there may be a small amount of lint in there. I would also recommend that if you cannot see any damage, you reset it by holding down both the menu and center button until you see an apple appear on the screen. After it loads play a song, if it still sounds scratchy, connect it to itunes and restore it by going to the summary page and clicking the restore/update button. After reloading your music listen to a track again. If the issue still remains, you have a hard ware issue and depending on how old it is you may be able to get it fixed by apple under your warranty. To find out, you'd need to call apple support at 1-800-APL-CARE (1-800-275-2273).
The songs have expired licenses or they are in the wrong format
Use mp3 format only, and you will never have this problem again
To wipe your hard drive clean and start from scratch, update the firmware - it is a side effect of the upgrade
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alrigth i guess you got to reinstall the sansa :(
1. download a new firmware http://chrisjs.com/PP5022.mi4
2. pull your sansa into recovery mode by doing following : hold (on) on top off sansa the hold button should be showing orange
then push the rec button while booting the sansa it should come into rec mode you see on screen if not try again when it comes recovery mode into screen you can relese the rec button
3.connect the sansa into computer it shoul come a 15 or 16 mb partition open that partition and move the pp5022.mi4 file into it if there already it´s one file named that replace it with the new one
If you are using Windows Media Player to transfer your music. Check the "quality settings" in the Sync>Device Name>Advanced Options.
Also, if you are "ripping" the music with Windows Media Player, check the "Rip Settings" to adjust the quality, as well.
Best of Luck.
My MuVO TX was having problems until I installed the latest firmware. The last firmware release was in March 2007. If you haven't updated the player's firmware since then, try downloading it and installing Creative MuVo TX FM Firmware 1.24.02.