Question about Sony Playstation 3 (PS3) Console

2 Answers

"Video in the PAL broadcast standard is not supported"

This is the message I get when I try to play any BlueRay disc in my new PS3, including the sample disc that comes with the unit. I thought I had a bad unit and returned it, now the second unit I bought gives the same message. What am I doing wrong?

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  • DLRIII Jun 11, 2008

    This has now happened with 3 separate PS3's, all purchased at Best Buy the same day, all unable to play the demo BlueRay disc that comes with it. No clue what's going on.

  • DLRIII Jun 11, 2008

    "Video in the PAL broadcast standard is not supported."

  • DLRIII Jun 11, 2008

    I have tried other BlueRay discs that I bought at Best Buy in the US as well as standard DVD's and none of them work - I get the same error message. The TV that I'm using is a 3-year old Phillips LCD which I don't see why it would not work with the blue ray discs.



    Games play fine through the PS3, so I truly don't understand why movies won't. (on 3 separate units)

  • Anonymous Dec 23, 2008

    the same things' happening to one of my movies :S

  • Robert Monroe
    Robert Monroe May 11, 2010

    Can you post the entire error message you receive? It got cut off in the subject line.

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Hey DLRIII,

One of the most common reasons why you might receive this kind of message is if you are attempting to use a PAL (European) disc in an NTSC-formatted (North American or Japanese) Playstation 3.

To my knowledge though, Sony has not made any kind of statement indicating that North American PS3's may have been accidentally packaged with PAL-formatted or incorrect regional demo discs. Additionally, many demo discs may typically contain both NTSC and PAL-formatted promotional material.

There are a couple of things you might want to try before seeking additional assistance through Sony.

First, I'd suggest testing other DVD/Blu-ray discs from your collection that were purchased within the U.S. or Canada in the PS3. If these discs function properly, you most likely aren't looking at a hardware problem with the PS3 itself.

You may wish to then check out the TV where you currently have the PS3 connected. If that TV is not able to support video in the PAL broadcasting standard, this may also be a reason why you are receiving this error message. Many older or analog TV's that are only NTSC-compliant will not be able to recognize a PAL-formatted signal sent by any external device (DVD player, video game console, etc.), and could possibly result in a similar error message being displayed. The best way to test this is to try connecting your PS3 to a different TV, preferably one that was purchased within the past few years and has an internal digital (ATSC) receiver.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jun 11, 2008

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Posted on Jan 02, 2010

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