Question about Starbucks Saeco Italia Digital Barista Coffee Machine

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"NEED TO PRIME" alert is on. Have run a couple of tanks of water through the wand making hot water, but still says NEED TO PRIME. The pressure on the water seems a little lower than normal. Tried to decalsify, but that program won't work either, it starts, runs for about 10 seconds, then says it is done decalsifiing and needs to be rinsed, which again lasts for about 10 seconds. Afterward, machine still says NEED TO PRIME.

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  • Luciano Marquez Dec 04, 2008

    yes, my machine warms up but never starts. Low water light blinks but it won't prime. Service center said you need a new pump. About $150.00 parts and labor.

  • Anonymous Dec 08, 2008

    I have the same problem says it needs to prime all the time if I mess with the buttons and turn it off and on a few times it will wrok for a cup or to and them it will do it again

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You need a new pump, cost is about $150.00 parts and labor.

Posted on Dec 04, 2008

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That message indicates that water lines may be dirty. How long ago or how often had you descales your machine? If you have not routinely descaled then the water lines have to be cleaned ( by opening the machine) manually and/or replaced. Another possibility if you have been descaling it regularly, is that a water line may have small crack. And yet another possibility is that the pump may be going bad and/or the flow meter is clogged ( needs cleaning and/.or replacement). Best suggestion at this time is to have an Authorized SAECO Service Center check your machine. Contact Saeco USA Inc. to located a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : outlet@saeco-usa.com

Posted on Jun 19, 2008

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1 Answer

Hey i want to descale my machine.. how do i do this? does it need to run through the machine as hot water and steam through the wand? Cheers Catherine


Hi
With the proper descaling media ( not vinegar) mixed in your water tank. Turn the machine on and run water through the wand immediately, then turn off the wand and let it run through the brew head for a couple (8) of seconds then open the wand again for a couple (8)seconds, then turn off the machine and let it set for 15 minutes. Repeat this procedure until the tank is empty. Then rinse everything out and repeat this procedure with out turning the machine off. Just open and close the knob every 8-10 seconds until the tank is empty again. Have something under the brew head and wand to catch the water. Yo can stop the process to empty the containers is they get too full.

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First, check / remove the water filter in the tank, next try to run hot water thru the wand, not steam but water, this should prime the system, then turn off and back on, that should do the trick, unless you have a bad pump. Good Luck!

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You need to prime the machine with water. Fill the water tank. Plug the machine in and turn the power on. Instructions state the lights will flash, but they won't. Blue water drop will illuminate indicating the machine is empty (the water tank is full, but the pipes in the machine are empty until you do the following). Place a cup under the steam wand, and rotate the steam knob fully to the "on" position (fully clockwise as you view it from the side until you hit the hard stop). No need to use force, just rotate until you hear the pump turn on. At this point, you'll hear a pump running, and after 10-30 seconds, water will be ejected from the wand. Continue until the blue light goes out and you're ready to brew. At this point, I think the lights flash and it comes up to temp. One more thing, when using the steam wand, always turn the knob until the pump engages, or you run the risk of emptying the water line. Hope this helps and enjoy!

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1 Answer

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sounds like you need to prime the machine. check the manual for those instructions. if (like us) nothing happens, then read on:

johnshami had this solution on another post, and it worked for us when the manual's instructions to "prime" the machine resulted in no water leaving the tank to enter the machine:
  1. make sure the water in the tank is stone cold -- which is a no brainer since it will not heat h2o unless it's primed.
  2. take off steamer wand cover, turn the steamer knob clockwise till pump starts.
  3. then s*ck (as you would on a straw, with your lips sealed around the end of the steamer wand) the tip of the end of the metal tip hard until pump stops
  4. may need to do it a couple of times. yes this seems crazy, but it works! you are flushing out the vapor lock in the pump.

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2 Answers

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johnshami had this solution on another post, and it worked for us when the manual's instructions to "prime" the machine resulted in no water leaving the tank to enter the machine:
  1. make sure the water in the tank is stone cold -- which is a no brainer since it will not heat h2o unless it's primed.
  2. take off steamer wand cover, turn the steamer knob clockwise till pump starts.
  3. then s*ck (as you would on a straw, with your lips sealed around the end of the steamer wand) the tip of the end of the metal tip hard until pump stops
  4. may need to do it a couple of times. yes this seems crazy, but it works! you are flushing out the vapor lock in the pump.

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