I've been having the same problem as you had, whenever I insert a disc into the DVD player, the message NO appears. I read that you were able to reset the device by reinstalling the "ribbon cables". I have absolutely no clue what "ribbon cables" are, how to open the device, etc... What do I have to do? Your help would be much appreciated!!
Opening the box is no problem. Make sure you have the device unplugged from the wall socket. There are six screws to remove - one in each side and four on the back panel. The top just lifts off. You will see a couple of small gray cables plugged in the board. Gently lift them off the pins and then reseat them again, making sure you get the orientation correct - ie the same way they came off. I don't kow if this will fix your problem but this machine is extemely easy to work on as there is not much inside.
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Check for cracks or scratches on the dvd disc?It a dvd movie disc,not a computer program dvd disc?Take the dvd disc,washes it with some dish washing soap.To clean all the grims and grease out of the dvd disc laser surface to the dvd player laser eye to read the dvd disc.
Try inserting a cd, almost all dvd players can play cds as well, if it displays the same message you may very well have a defective dvd player, if it plays then you may have a damaged disc. If it plays the cd try a mint condition dvd; also, I'll assume that you know better but in many cases if the dvd player is not defective users are simply loading dvds in upside down. If all this fails return your dvd player to the store or check the warrenty.