Question about Philips VOIP8411 IP Phone

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My philips voip8411 no one can hear me

I set the phone up thru the computer , it connects to skype, and i can call, hear them, they cannot hear me. I have tried the mute unmute... nothing makes it better, there is no volume control I can see, and i ahve to be on the phone talking to scroll up or down, problem is that when no one hears you, they hang up, so no op to have them stay on long enough to try that. wahhhhhhhhh help me!!

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  • 4 more comments 
  • iandsmason Aug 12, 2008

    Same problem as above. I cannot hear whom I call and vice versa.

  • rydberg64 Aug 20, 2008

    yepp same here

  • pali73 Sep 15, 2008

    I have the same problem. And I can't hear the other end either.

  • dlukowsk Nov 11, 2008

    Called Phillips, they told me to unplug it overnight to let the skype side reset. Somehow I doubt this will work.

  • jsbryner Nov 15, 2008

    I have had my VOIP8411 for almost a year. I noticed when calling into it via a land line that the volume is almost nil. I now cannot dial out via the land line. The DTMF tones are generated but the line returns to steady dial tone.


  • Anonymous Jan 05, 2009

    I also can hear ringing, speakerphone works, but can't hear other end and other end can't hear me.



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I could hear the ring tone on mine, but couldn't hear the voice once they answered. Took the batteries out and disconnected the base for over 10 minutes, after I plugged it back in it was back to normal.

Posted on Jun 14, 2009


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Yes, If your phone supports SIP then you should be able to program any service provider. On the other hand if this is a Skype only phone then you will not be able to use it with any other service besides Skype because they use a non-standard protocol.
I tried looking up your phone and the closest I came was :

This says in the Tech Specs that it is voip client and softphone compatible (whatever that means). It doesnt say it is SIP compatible. So look up the user manual and if it says that your phone is SIP compatible then you should be able to program any VOIP service provider (90% of them are SIP based) but if all the manual mentions is Skype and nothing else, then you might be out of luck.
Hope that helps!

Nov 29, 2007 | Philips VOIP8411 IP Phone

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Philips VOIP841 Cannot connect to Skype - Adsl problem?

Right. I've fixed it!

Here's what I did.

- You need to upgrade to the latest firmware. This is available from the Philips website. Make sure you select exactly the model of your phone. There are some instructions about how to upgrade the firmware in the manual
- Then you need to perform a reset of the system. ie: get a sharp tool and ram it into the tiny little hole on the black box which comes with the phone. If you don't do this after upgrading, it doesn' t work.
- One other tip is to check the firewall settings on your router allow the traffic in/out as well.

I called the Philips service center, and they were a bit useless, but they said if it doesn't work you could try taking the batteries out of the phone for 4 hours. Hmmmm... only try this if the above doesn't work!

Good luck.

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