Question about Panasonic KX-TG5632 Phone

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Only rings one time

When someone calls us ,the phone will ring only one time,and it will not go to voice mail

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  • 2 more comments 
  • susan995 Nov 11, 2008

    Phone rings only once; voice mail does not pick-up.

  • Anonymous Dec 16, 2008


    1. wtf it must be contagious its because verizon is to f in cheap to run new lines in the area, the lines around our place must be 60 years old, their just a bunch of cheap bastards who don't give a **** about the public but are quick to charge the rediculous rates,



    good luck fighting with those cheap bastards

  • uhlan65 May 21, 2009

    Phone only rings once on incoming calls and does not go to message recording.

  • Anonymous Mar 16, 2014

    Phone goes directly to voice mail and doesn't ring

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1 Answer

When someone calls, the phone rings only one time. calling other people works normally. Is this due to a lack of sufficient current to activate the bells of the three telephones we have in the house?

Posted on Jul 27, 2008

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Posted on Jan 02, 2017

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1 Answer

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You can set your ring time to 5, 10, 15, 20, 25 or 30 seconds.

  • Tap **61*121*11* into your phone as if you're making a call.
  • Next enter a time between 5 and 30 (the number of seconds in multiples of 5)
  • Press # and then the call button. Don't put the phone to your ear - just look at the display until you see a message confirming your ring time has been set.
For example, **61*121*11*25# followed by the call button would set your ring time to 25 seconds.

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When it stops ringing, the caller goes to your voice mail, right?

If so, then you need to contact your phone company and have them change your "Ring Cycle" -- that's the number of rings before the voice mail system picks up.

Some phone companies have a way for you to do this yourself from their website, other require that you call up the customer service line. Either way, the thing you want to adjust is your voice mail ring cycle.

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I have contacted Verizon tech support for this issue. They say it depends on where you are (what towers are responding to your incoming call) and can not be changed. I told them that Cingular could entend the ring time, not number of rings. The rude customer-no-service person told me "well, you need to go to Cingular-now AT&T". We will see what type of response I get from the letter I wrote to the President of Verizon.

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Jennifer209, if you press FEATURE + the button VM is pre-programmed on what does it display? It should show the extension number pilot to VM. If you call it directly, what happens? If you get no answer calling it directly, your VM may be down.

Kaait, is it getting into the VM that's the problem, or doing things inside the mailbox that is the problem?

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