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Re: people on other end hard to hear
This is a factory defect from the switch inside the headset plug which when used will disconnect sound to the ear speaker on the phone and route it to the headphone or an ear piece.When this switch is closed by a fault you won't be able to hear anything through the ear speaker once the connection is established.
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You will have to get your cellphone repaired that is the only solution to fix this problem.IF it is under warranty then please get it replaced. You can try taking the phone apart if you want and clean and reattached the connections to the speaker in the phone.
Good luck, Please don't forget to rate the solution.
When you are on a call, press the up or down buttons on the "top" part of the phone, to the left side of the main screen. If you are on a call, these buttons adjust in call volume. Otherwise, they adjust call ringer volume.
If your RAZR is from the older ones, I strongly suggest you to replace it with an L7 (SLVR) or another model.
The old RAZR's had too many problems (Voice, Data, Bluetooth, etc.), that's why MOTOROLA quickly release the SLVR L7.
If it's a new model, definitely should take it to a dealer to replace your cell's microphone.