Question about Insignia Pilot MP3 Player

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Getting damage fixed?

My insignia pilot player was damaged (how it happened unknown)
The outside of the screen is in perfect condition and the outside of the player is in perfect condition however there is a crack on the inside of the screen and the ink has bled out so the screen is almost completely unreadable. Is there anywhere I can get it fixed without the warranty?

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  • Anonymous Jun 21, 2008

    the screen of my mp3 player is cracked on the inside while the outside is in good condition

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Hey originalle,

While LCD screens from MP3 players can sometimes be replaced, repairs may often prove to be cost-inefficient when compared to buying a new product. This could be due to any number of reasons, but may often be the result of a lack of replacement parts.

If you would like to get a better idea of what can be done to repair your MP3 player, you may wish to first contact Insignia® directly. An Insignia® technical support representative should be able to provide you with the pricing and availability of replacement LCD screens, but please keep in mind that the part may only be available as part of a larger assembly.

Alternatively, you can always check with your local electronic repair facility to see if they are able to service MP3 players. Some companies may have access to third-party/aftermarket parts for your model, or even provide a mail-in service program for your area.

If you are not sure where to look for assistance, remember that you can always check your local Yellow Pages for more information under "audio-visual repair."

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jun 11, 2008

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The MP3 player may still be serviceable but you would have to pay for the cost of repair. Your local Best Buy store can help you by sending the unit out for an estimate. However, my experience with these kinds of repairs is that they can often come close or exceed the cost of a comparable replacement item. It may make more economic sense to simply purchase a new MP3 player.

Best Regards,
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"Go Ahead. Use Us."

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Hello heart3125,

Sorry to hear about your Insignia Pilot® MP3 player. Your local Best Buy™ store can help you get the unit sent out for repair. Unfortunately any impact damage would not be covered by the manufacturer's warranty or any service plan that you may have so you would have to pay for the repairs.

Best Regards,
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Best Buy can repair the screen on your Insignia MP3 player if it is damaged. To get service take the unit into the Geek Squad counter at your local Best Buy store. The store will assist you in getting the unit sent out to one of our service centers for repair.

Be aware that screen damage is not covered by the manufacturer's limited warranty. That means that you would be responsible for the cost of the repairs, including paying a diagnosis fee up front (which would be applied toward the cost of the repair if you accept the estimate).

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Best regards,
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1 Answer

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