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Make sure the paper try is properly attached. Try to unplug the power of your pinter and the USB cable for about 2-3 minutes. Restart your computer. Plug the USB and power to the printer then turn it back on.
Open up the top and look into the cartridge/paper print area. Look in the corners, Sometimes little pieces of paper can still be stuck there. Once you are convinced that the paper and cartridge path is clear then...
Pull out the paper tray. Look inside the opening. If there is paper there then pull it out.
Take all of the paper out of the paper tray.
Turn it over (paper on top is now on the bottom of the tray)
can u cet alignment print from u r printer if u get this printer .
please put this print on scanner & press scann button for scanning ........it will automaticaly align u r cartridges & printer will get ready for printing ......
if this information is useful for u please Rate me...........
This might help . . . Mine finished printing one doc & then made a terrible noise & sent a message to my screen that "print cartridge cradle is stuck." When i opened door, i could see it was stuck off to the left side so left cartridge was obscured. I could not get it to budge, although i kept turning it off, gently pushing & turning it back on. Finally, i got my hand inside & determined that the little door to the left-side cartridge had popped open & was causing it to remain stuck. After some struggles (turn off printer first!) i was able to maneuver it around & close it tight. Now, all is well . . .
I was having same problem but it was a paper jam all the time and then it started to state Cairrage Jam. And what was happening was the unit the cartridges sit in was not going all the way to the right. A little nudge and you could feel it move. Closed lid and sometimes it would print but eventually it would fail. Just replaced but I suspect if you can get to the cairrage you could clean/repair whatever was keeping it from going all the way to the right.