Question about SanDisk Sansa m250 MP3 Player

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M250 player unresponsive to Sansa Connect Device Recovery

Hi there, my mp3 player has a problem which seems widely unsolved on this forum: it won't turn on at all (no display at all) unless connected to a computer. The battery definitely has power. The day it stopped working I had listened to it and then instead of turning it off with the power button, I paused the player since the player turns itself off if it is paused for long enough. Later that day it wouldn't turn on.

I have tried various things such as holding down the power button with no battery in to reboot the player, reformatted, attempted to install the latest firmware (the firmware repeatedly reported a 'Communication Error!' despite me plugging in the device while holding down power to do a forced MSC connect).

As a last resort I tried your suggestion of downloading and running Sansa Connect Device Recovery. However I can't get my device to display the required 'Recovery Needed' message (by holding down the right +vol up buttons and press-and-releasing the power button). I tried running the recovery tool with out the 'Recovery Needed' message (just figured I may as well try) and the tool reported that it was unable to recover the device. Any further ideas?

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  • eelda Jun 21, 2008

    hi mewms, and sorry for the late reply!

    the device is recognised when plugged into a computer but I'm not so interested in recovering the data as I am in getting the device working again. i contacted sansa and explained the whole thing and they have offered to replace it... i am still curious about what has happened to it tho. this is the second time i've had to get one of these replaced!

  • Anonymous Nov 30, 2008

    getting random errors?

  • Anonymous Dec 07, 2008

    I couldnt see anything in the link shown below



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When connected to a pc or laptop are you able to get into the device? Is it recognized?

try to recover all data to a folder on your pc. USE THIS
this recovery software should find most everything on the drive unless the chip set is fried. when a device is formated it really isn't erased. the data string is flipped. (ones become zeros and zeros become ones) recovery software flips it back. look for the .dat firmware file or the particular os and see if you have the update. If you do copy and paste the update onto the os and re-install to the mp3 this will force the new sys.

Posted on Jun 11, 2008


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Related Questions:

1 Answer

My Sansa M250 is only 1 month old and won't recognize Music folders now when I plug it in. My PC does recognize the device but now it only shows Audible, Config and Record. Before it showed playlist,...

reset the device to factory defaults thats it....
check your usb ports are working properly in not i recommend to re instal the usb device drivers also

Jun 27, 2011 | SanDisk Sansa m250 MP3 Player

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How can I download a manual for my Sansa m250?

You can download a copy of the manual from the manufacturer's web site at

Jun 03, 2010 | SanDisk Sansa m250 MP3 Player

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My Sansa (SanDisc) Connect does not indicate an internet

The Sansa Connect Recovery Tool can be used to reformat and install firmware version to a Sansa Connect. This version is used in the current selling Sansa Connect products.

If for some reason device becomes unstable and resetting and erasing content doesn't resolve the issue, the Sansa Connect Recovery Tool would clean up your device and restore it to factory settings

2 things to check before starting the Recovery Mode and to use the Recovery Tool:

- First, charge the Sansa Connect for at least 20 minutes using the AC charger to ensure this is not a battery depletion problem.

- Second, hold the power button for 8-10 seconds to ensure the device is turned OFF.

After these steps, you can put the Sansa Connect into Recovery Mode and use the Recovery Tool.
How to use the Sansa Connect No-Wifi Recovery Tool
Download Sansa Connect No-Wifi Recovery Tool
Hope this helps

Jan 01, 2010 | SanDisk Sansa Connect MP3 Player

6 Answers


What version of windows are you using, did it install by itself without any troubles? It should show up in windows media player in sync or transfer to device.

Jun 01, 2008 | SanDisk Sansa m250 MP3 Player

2 Answers

How can I get my Sansa m250 to power on??

If your Sansa Connect won’t start check to make sure the device is
charged and the hold switch is in the unlocked position. If the device still
will not start, you may need to run the Sansa Device Recovery application.
With a copy of the Sansa Device Recovery application installed on a PC,
you can connect your to the device via the USB cable to the PC, and
restore the device software to an uncorrupted state. However, all of your
subscription settings and content will be removed from the device.

or google the sansa connect recovery tool

Mar 06, 2008 | SanDisk Sansa m250 MP3 Player

1 Answer

The pc doesn't recognize the m250

download the sansa connect recovery tool

download the manual and it will tell you how to reset your mp3

Feb 26, 2008 | SanDisk Sansa m250 MP3 Player

1 Answer

Powering on

download the sansa connect recovery tool and manual
load the recovery tool on a pc hook the mp3 to usb cable and pc and run the program.

Dec 20, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

Frozen screen

Have you tried the Device Recovery program from the Sansa website?

Dec 07, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

Need help sansa sundisk

download the pdf file and the sansa connect recovery tool

follow instructions in pdf to reset mp3

Dec 01, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

Can not remove files from sansa

Windows Media Player is a little temperamental when it comes to music on the device.

You can manually manage the music from My Computer>Device Name (m250)>MUSIC Folder.

You can drag & drop files onto the device from here, as well as, right click and delete them.

Best of Luck.

Nov 19, 2007 | SanDisk Sansa m250 MP3 Player

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