Question about HP Photosmart 2610xi All-In-One InkJet Printer

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Hp 2610xi not recognizing HP 97 color cartridge

Hi,
My HP 2610xi ran out of ink; so I changed both cartridges - Black (HP 94) and Color (first tried with HP 95 and then with HP 97). No issues with the Black Cartridge but the printer refuses to recognize the color cartridge - neither of them; keep complaining to check the cartridge.

I tried, re-inserting, wiping the contacts, unplugging the printer for a hard boot - all for no avail!

It won't allow me to even bypass the error and work with just the black cartridge!

Can you please help?

Really appreciate it,

- Tapas

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  • 3 more comments 
  • dutchtwolips Jul 27, 2008

    Check color cartridge error message keeps coming up. I changed out a nearly new color cartridge to see if that was the issue, however the error message continues.

  • HAYSEEDHAINE Aug 07, 2008

    THIS IS REALLY UNBELIEVABLE THE DAM HP 97 DOESNT WORK AND THERE APPEARS TO BE NO SOLUTION.

  • Anonymous Aug 27, 2008

    Hi,
    My HP 2610xi ran out of ink; so I changed both cartridges - Black (HP 94) and Color (first tried with HP 95 and then with HP 97). No issues with the Black Cartridge but the printer refuses to recognize the color cartridge - neither of them; keep complaining to check the cartridge.

    I tried, re-inserting, wiping the contacts, unplugging the printer for a hard boot - all for no avail!

    It won't allow me to even bypass the error and work with just the black cartridge!

    Can you please help?

    Really appreciate it,

    - Moe

  • Philpol Nov 12, 2008

    Have the same problem when i change the color cartridge (Europe HP 344
    the same message " check color cartridge" come on the display and can not print what is the solution ???



  • drh125 Mar 22, 2009

    If you look in the 96 (Black) cartridge loading area you might see that the retention spring has poked a hole in the circut board. I am now either trying to replace the ink cartridge holder or purchace a new printer. I have about $70.00 in new ink that I can't use now. The 2610xi worked great until the spring popped out of its holder. 

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If you look in the 96 (Black) cartridge loading area you might see that the retention spring has poked a hole in the circut board. I am now either trying to replace the ink cartridge holder or purchace a new printer. I have about $70.00 in new ink that I can't use now. The 2610xi worked great until the spring popped out of its holder. 

Posted on Mar 22, 2009

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Large ink spill. Printer no longer recognized new black cartridge.


You can perform the Tap 41 Cartridge Health Diagnostics Test: [applies to HP Deskjet 6800/6900/9800]
http://inkjet411.com/?page_id=1741 (refer to 2nd video to understand how to read the printed pattern)

1. With printer power on, press and hold the POWER button.
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--- A good HP 93/95/97/99 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the printout: http://inkjet411.com/?page_id=1741


---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink (special "ink back-up mode").

For information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

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See http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00227021&tmp_task=prodinfoCategory&cc=us&dlc=en&lc=en&product=391182 for the parts list of this printer.

If you were using the wrong ink cartridges, you would not be able to print at all. HP printers give errors when it doesn't recognize the cartridge as the appropriate one.

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Check here for some reference prices from HP:

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Source: http://www.shopping.hp.com/supmodel/product/Q5801A

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