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Dell PC I have a home computer and it recently gave me a blue screen that says I need to un-installed a program and reinstall it. It will let me exit that screen though. What should I do?

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You should restart the computer by powering it off and on. When it restarts, go into Control Panel and manually remove the program.

Posted on Jun 10, 2008

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I deleted everything and now it goes to a black screen


Start the computer, and watch for the screen at the bottom to indicate to press F11 or to run setup. Once here, You'll see a file menu. Press F9 on each one and save the defaults. Once you reach the last, Exit Menu, press F9 and press yes to save defaults.

Press Exit again, and exit saving settings.

The computer will restart again. If the OS (operating system) does not load still, restart the computer again, and press F1, or the indicated F command shown at bottom of screen to go into Loading List.

This list will allow you to start the computer and operate in "Safe Mode". NOTE: some programs will not operate or run in safe mode,however you should be able to downlaod the appropriate driver.

If this does not work, insert the Operating System CD and re-install from the start - if you are prompted for repair or install, select Install.

Please let me know if you need further assistance.

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Guru, Premium Expert @ Fixya.com

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STOP: c000021a {Fatal System Error} .. 0xc0000005


The first thing you should do is back up the HDD, Remove the HDD from your Laptop, you find the lid that opens the HDD access slot under the laptop or ask someone who knows how. if available there are aftermarket 2.5 HD enclosures that lets you install the 2.5 in.hdd of your laptop via a usb. you can plug the usb to a desktop PC and backup your files. then reformat your hdd. reinstall the hdd to your laptop. replace your memory ram which causes the blue screen with a new ram, reinstall the OS.

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Message is a blue screen and it says that recent installation of hardward/software has caused windows to shut down, go to advanced start up and go to safe mosde. the safe mode takes mw back to the same...


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Hi 
My name is Sydney, the blue screen usually comes when your memory (RAM) is being used to the maximum and there is non left for other programs, or maybe your windows files are corrupt.
First of remove any software or hardware that you recently installed, cancel the installation of the necessary software so that you can do this without the computer giving you a blue screen.
If this does not solve your problem, reinstall windows and choose the upgrade option. if this does not help, you should just format your hard disk and this should solve the problem.
If the problem persists do not hesitate to contact me.
At your service Sydney

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Blue screen keeps coming up


The blue screen you are referring to usual appears when there is a software/hardware conflict.

If you have recently added any hardware to your computer , try removing it and rebooting the computer..if it was software you have recently installed , try booting the computer in "Safe Mode" ( tap the F8 key when the computer is first booting) and uninstall the program.......

If that does not work , we would need to do some more troubleshooting. First we would need the exact error code from the blue screen. That will help us narrow down exactly where the issue is coming from. In the picture below notice the red box's , the code in those box's is the code we need from yours.

8addab4.jpg

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Dell pc giving blue screen -issue with recent Windows update?


Dear SherriJ:

Some time you might get this issues with the updates if they doesn't install properly or the computer turns off while instaiing updates.

However you can select last known good configuration of restore you computer to earlier time.

I would recommend you to keep the automatic updates on that will help you keep your computer in a good state.

Regards,

Mohammed

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