Hi, I've had an Acer for about six months now, and lately (a week or so) I've had trouble with the adapter. I have it plugged in but it doesn't register is as being plugged in and thus the battery doesn't charge. At first if I touched/pressed/twisted the cord it would pick it up and start charging, now it wont work save at my desk with it twisted a certain way. My Mom got the same model laptop about a month after me and now her power cord is doing the same thing.
Is this a common problem? I contacted Acer and they told me since I bought the computer at Best Buy and not through them, I have to see about replacing it via Best Buy, but I didn't buy a warranty with Geek Squad because after dropping $600 on the computer, I couldn't afford another $150 that I might not have had to use, so I'm not sure they'd even look at it.
Help would be greatly appreciated before I go out to a store.
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Re: Notebook power adapter
I am a Dell Certified Sysyem Engnieer(DCSE).
the issue you are facing with the system seems either for ac adapter or to the port you connect the ac adapter to
now if you already tried a good known ac adapter on your system and it does the same thing
wot i can suggest is get a new ac adapter as it would be less expensive otherwise the system board needs to be replaced.
My honest advice would be get a Dell next time whenever you purchase a computer.you will get great technical support over the phone and chat.
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If it's new, return it A.S.A.P. for repair/replace, Unless it's been damaged or theated harshly, their is no reason for it to be giving you trouble in a month. If the AC jack is pulled, yanked, tugged...etc. it could damage the inside connections of the AC jack.
Yes! the DC jack will probably need to be resolded, and I would recommend replacing the power adapter because it may fix your problem, I find the universal supplies don't fit as tight as the original ones. www.ebay.com is a good place to start for power supply replacement.
Whenyou connect the power adapter into the laptop, does the power LED lightup? If not then -
The battery adapter or the adapter's power lead or the laptop's powersocket could be faulty.
Check power adapter's DCplug that connects into the laptop power socket with a multi-meter, the voltageshould be slightly higher than the voltage that is printed on the label on thebottom of the adapter. If the voltage is zero or way below the voltage that isprinted on the label then the power adapter is faulty and needs to be replaced.
If the adapter is OK thenconnect it to the laptop and power it up, then look at the power/batterycharging LED light and wriggle the power plug in the laptop's powersocket. If the power/battery LED light flashes and in a certain position thisLED light stays firm, then the power socket is either faulty or it has a drysolder joint where it is connected to the motherboard.
This can be repaired but itrequires the laptop to be completely dismantled to get at this power socket andrepair. If you cannot DIY then I suggest you get a quote first.
Turn the Acer notebook off by pressing the "Power" button. Remove any power sources connected to the notebook. If the notebook is open, close it.
Flip the Acer upside down and place it flat in front of you. Slide the battery locking mechanism to the right. The locking mechanism is diagonal to the lower left corner of the battery. While sliding the mechanism, slide the slimline battery out of the battery bay.
Insert the AC power adapter. The AC power adapter outlet is located toward the middle of the right side of the notebook. Attach the other end of the power adapter to a functioning electrical outlet. Open the laptop. Turn the power on. If the Acer notebook powers on, the AC power adapter is properly working. Replace the AC power adapter if the laptop does not turn on. Remove the AC power adapter and turn the notebook off.
Inspect the slimline battery. Look for signs of damage such as dents and corrosion. If the battery contacts appear to be dusty or have residue, gently clean them with an alcohol wipe or cotton swab dipped in rubbing alcohol.
Re-install the battery by sliding it back into the battery bay. You may hear a click or snap when the locking mechanism locks the battery firmly into place.
Plug the AC power adapter into the laptop. Leave the power adapter in the notebook for eight hours so the battery charges.
Remove the AC power adapter. Power on the Acer notebook. If the notebook does not power on, the slimline battery must be replaced. If it does turn on, the battery did charge.
Hi. I would suggest you double check the ac adapter if the powercord is properly attach to it ot also you might want to try powerdraining or powercycling your computer. To do this you must turn off your laptop then remove the battery and unplug the ac adapter then press and hold the power button for 20 seconds while the battery and ac adapter is out, after that place back the battery and plugin the ac adapter and try turning on your laptop, if this doesnt work then try power draining it again and just use the ac adapter or just plug it in without the battery then try again turning it on. If it still has the power issue then try a known good ac adapter so that you could double check that it is not an ac adapter issue or a battery issue. If all that trouble shooting step doesnt work then you could also try calling acer tech support to help you on your issue if your machine or laptop is still under warranty they would help you fix it by sending that laptop to there depot without any charge. Hope this Helps
There are two places the trouble can be happening, at the adapter plug or at the power jack in the laptop. To determine which one is causing the power loss, hold the plug in the computer steady with your fingers while you wiggle the adapter cable. (If you have access to a voltmeter you can measure the voltage at the plug while you wiggle the cable to see if remains steady.)
If the charge light flickers it's the adapter cord that's bad. Because the wire flexes so much at the plug, it can break inside the insulation and cause the power loss. You either need to replace the adapter or repair it by cutting off the bad end and installing a new plug.
If the charge light remains on with the plug held steady but flickers when you wiggle the plug itself, the trouble is on the main board in the computer. The solder connections at the power jack have broken from the plug flexing and need to be repaired. This involves opening up the computer and getting at the solder side of the main board. It's tedious but relatively simple. If you are not experienced with soldering on small electronics, leave this to a professional shop.
sounds like the power adapter or the unit itself. hopefully, it's just the power adapter-- was there/is there a light on it that tells you its plugged in or charging the computer? is that light still on when you plug in the computer to charge it? if not, call acer for a new power adapter, it's usually free if you're under warranty. if it's on, you may be in trouble that the computer is dead-- maybe a fried motherboard. to replace a motherboard is probably 200 bucks, to get a new low-end laptop is 499.... at least in the US, I dont know where you are,
what appears to be the problem on this system is power related.
when the power adapter was being hit to temporarily come on it reflects a loose connection or component in the power adapter which eventually was let loose and cause a shot circuit which explains the smoke.
This is likely to cause a circuit problem in the laptop.
Take the battery out and try to power it again?