Question about Brother IntelliFAX 4100 Laser Fax

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Brother 4750e hi, i work in an office where up to 30 people are constantly faxing documents from 1 machine. we keep getting a message that says "poor line condition, memory full" Is this a problem with our fax line or machine. Or too many faxes going out at once? My vendors keep complaining of receiving blank pages.. thanks! Andrea

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This problem could be Phone line problem, or hardware failure or receiver's (the machine of the person whom you are sending the fax) machine problem and so on. First, let's check the line, if you have another Phone line, please dial from the number to your number, also, connect the currently connected line to a receiver and call a Land-line number, if the outgoing or incoming is ok, the proceed forward, otherwise, you telephone operator should check the line.


Sometimes, sending fax to a particular number doesn't work, to make sure, try sending a fax to another number.

If the line which is connected to the machine is extended from another machine such as Receiver, Switch, etc... unplug them and connect the fax machine directly to the Line.

It's also important to adjust the compatibility mode, to do this, follow the steps below:

  • Press Menu.
  • Press the up or down arrow key to select Fax.
  • Press OK.
  • Press the up or down arrow key to select Miscellaneous.
  • Press OK.
  • Press the up or down arrow key to select Compatibility.
  • Press the left or right arrow key to select Basic (for VoIP).
  • Press OK.
  • Press Stop/Exit.

If you place the scanning document/file on the auto-sheet feeder, you can help it pulling inside the passage or you can use the glass (flatbed) instead. Sometimes, this small mistakes with the sheet-feeder creates this problem. You can also clean the rollers inside the ADF (auto document feeder) passage.

If all of the above measure don't help, I would suggest you to call brother and seek their help. The rest is with mechanical or we can say hardware or firmware related issue. (use this form to contact Brother)

I wish you good luck.

Thanks for using FixYa.

Posted on Aug 15, 2010

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The "poor line condition" problem may be eliminated by unplugging the fax phone line at both ends and plugging it back in several times to ensure good contact. The cheapest solution to the "memory full" problem is to buy an inexpensive back-up fax machine for sending documents only. You can program one machine to receive all incoming faxes, and use both machines for outgoing faxes. Fax machines start at about $29.95 at most stores. They can often be programmed as "master" and "slave" in order of priority, depending on the model.

Posted on Jun 14, 2008

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