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Kenwood kvt-911dvd disc error for dvd play?

Just got this unit for my truck and it plays cds great but insert a dvd from g rated to r rated and it says disc error on the screen. I look it up in the manual and it says under disc error that it is an unreadable disc inserted. I tried 20 different dvds and they all say the same thing any sugestions? Thanks - Ken

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  • atvpartsdoct Jun 10, 2008

    its supose to play dvds without downloading anything I do not think this is the problem. Thanks -- Ken

  • atvpartsdoct Jun 10, 2008

    I bought it off ebay unfortunatly and I was told it all worked perfect which everything does except the dvds.

  • atvpartsdoct Jun 10, 2008

    that link did not go anywhere


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Check if you have a dvd rom or writer
then go online and install VLC media player
try playing your DVD
it will run as for playing dvd you need a dvd running software
si VLC player is made to play DVDs

Posted on Jun 10, 2008

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You just bought it? take it back it may be a rare case of Dead on arrival.

Posted on Jun 10, 2008

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  • Ekse Jun 10, 2008

    in otherwords the device may be faulty

  • Ekse Jun 10, 2008

    yes there is no need to download any software for your car system.

    Heres the user manual

    Disc error - a unplayable disc is inserted

    read error - the disk is upside-down or the disk is quite dirty.

  • Ekse Jun 10, 2008

    there may be a problem in the lens, you can try a dvd lens cleaner or contact the dealer.. get it repaired somewhere.

  • Ekse Jun 10, 2008

    Expert Ginko has posted very good advice on cleaning the lens on this topic

  • Ekse Jun 10, 2008

    I forgot those are visible for experts only.

    Comment by ginko, posted on May 22, 2008
    If it happens always with same disk (or disks), then the disk is either dirty, scratched , or faulty.
    If disk is dirty (sometimes you cannot even see it but they are dirty), try cleaning the disk with cold water, and rinse well with a soft cloth, ensuring not to leave wet spots or cloth hairs.
    Done this try the disk again.
    If it is not the disk, then usually it is the lens. In this case you will have same problem with majority of your cds.
    To clean the lens start using a dvd cleaner and cleaning solution. This is a mild way to clean lens, often it is not enough.
    The complete lens-cleaning procedure involve opening the defvice, acessing the lens pickup, and manually cleaning the lens with cotton and isopropyl alcohol.

    Comment by ginko, posted on May 22, 2008
    As simple solution you can also try blowing some canned air on the lens. If this and the lens cleaning kit does not work, you should remove the cover, access the lens pickup, and perform a direct cleaning with isopropyl alcohol and soft cotton.
    If the lens is not dirty but scratched or opaque you may need to replace the lens pickup, in this case the job may not be worth.

    Here is how the inside looks like on a Denon similar model:


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