Question about Cell Phones

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Keypad issue I am having several issues with the keypad: When I type the number 5 it sometimes gives me the number 7. When I am texting half the time when I type the letters "jkl" I get "pqr". But not always with continuity, it may give me a combination of both!? When I search through the contacts using the down key it automatically goes to the letter "t". The same thing happens when I try doing a contacts search physically typing the letters. Thank you for any assistance. I contacted Motorola USA and they wont help since the phone is not a US market phone.

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  • Dileep Keshavanarayana
    Dileep Keshavanarayana May 11, 2010

    sir please rate my rate session as per your satisfaction ...............

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Thank you

Posted on Jun 17, 2008


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I used the live troubleshooting service for $19.95 and was provided a tech from India who decisively knew the problem and how to resolve it. Despite the tech being in India he knew the phone inside and out and was prepared to help me take it apart to reach the keypad itself. I do not have the tool but was able to make a executive decision singularly based on the conversation with the tech. What I did was the following: I powered down the phone, removed the battery and began applying extreme pressure on both sides of the opened phone applying direct pressure to the sides and edges of the keypad, than I moved to firm pressure on the entire keypad surface. Starting from the center and moving outwards I applied pressure to the keypad for a couple of minutes. The keypad felt tight and secure when I was done. I put the battery back in and powered the phone back up. I have not had any issues with the keypad since than.

Posted on Jun 17, 2008

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