Question about Singer 7462 Mechanical Sewing Machine

2 Answers

I do not get any response from singer support center

Sirs,
A week ago, June 3rd, I bought a Singer 7462 electronic sewing machine at JO-ANN fabrics store, Hamden, CT. (Obviously I have my receipt).
I traveled with this machine to Israel, where, I had wrongly plugged the electricity to incorrect volt supply i.e. 230 and not 120.
Unluckily, while plugged it in and turn switch the "ON” position, the electricity had shut down.
As a distressing result – the machine does not work. Sure it is a very new one.
I will deeply appreciate if you inform me which warranty concerning such occurrence and what should I do to fix it? I will be bake in New haven, where I live, next week.
I s there any authorized service center at New Haven area I should attend?

Thank you for your support

Ms. R Yaar

Posted by on

  • rivi sela Jun 10, 2008

    wow, so bad ! I even had not used it for a couple of days...

    thanks for you reply, I will contact the store , which is a crafts & fabric store.. can they give any help ?

    do u have any idea what may be the cost of such a repair?



    10xs

  • rivi sela Jun 10, 2008

    no matter bad or good news - you are for a real help! thanks a lot.

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2 Answers

I have a brand new 7462. I can sew about 3 stitches before the macine stops and all the lights turn red - any suggestions?

Stumped

Posted on Jul 09, 2008

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I hate to be the bearer of bad news, but the damage to teh unit will not be covered under warranty. This would be considered customer damage. Warranties are there to cover manufacturing defects and problems. Using the wrong voltage for power is not a manufacturing issue. If ou explain our mistake, they may give you a price break on the repair, but they are not obligated to repair it for free. Your first contact should be with the store where you purchased the machine.

Good luck.
Dan

Posted on Jun 10, 2008

  • ABRsvcs Jun 10, 2008

    Again, I'm sorry to give you the bad news. I am a warranty station for a number of products and unfortunately that is the way it works. Any ways,,, The cost will be determined by how much got fried when the incorrect voltage was introduced. Best case, the fuse is the problem. Worse case, the logic boards have gotten fried. Ask for an estimate first before you commit to any actual repair.

    Dan

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