Question about Office Equipment & Supplies
I spoke with Canon and they said the PIXMA 620 does not accept refilled cartridges. Occasionally they work without a problem but you should buy a new cartridge each time. I spoke with an authorized Canon repair company and the technician said that the thickness of the ink in the refills is thinner and can ruin the printhead so even if it does recognize the cartridge, refilled cartridges will ruin printhead and are a bad idea. Canon needs to become more ecologically and economically viable if you ask me!
Posted on Dec 18, 2009
Have you replaced all of the ink tanks? I saw a similar issue with a Pixma and it turned out to be a bad ink cartridge. I would suggest contacting Canon customer service via email to correct the issue.
They may charge for the call.
Posted on Jun 11, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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i am having canon pixma ip 2700 inkjet printer. it worked properly till. I got refilled both cartridge and fix it in my printer but the cartridge was not recognized. i had tried installing the cartridge many times and also tried switch off and on it again many times but the printer shows the same error that "An error occurred.Some ink cartridges cannot be recognized." and a message box is opened and it shows that "An ink cartridge is not installed properly.Open the printer's cover, make sure the ink cartridge is installed properly, and close the cover." help me to recover from this problem i can't afford to buy new cartridges. suggest me some ideas and procedures to
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