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I have a new Canon Pixma printer. Every time I replace an ink cartridge, the printer all of a sudden won't recognize the cartridge. After I clean the nozzles and play with it, it recognizes the new cartridge, but then won't recognize a different cartridge.

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  • soapy suds Jun 10, 2008

    I have the same problem too.

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I spoke with Canon and they said the PIXMA 620 does not accept refilled cartridges. Occasionally they work without a problem but you should buy a new cartridge each time. I spoke with an authorized Canon repair company and the technician said that the thickness of the ink in the refills is thinner and can ruin the printhead so even if it does recognize the cartridge, refilled cartridges will ruin printhead and are a bad idea. Canon needs to become more ecologically and economically viable if you ask me!

Posted on Dec 18, 2009

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Have you replaced all of the ink tanks? I saw a similar issue with a Pixma and it turned out to be a bad ink cartridge. I would suggest contacting Canon customer service via email to correct the issue.

http://www.usa.canon.com/consumer/controller?act=ContactCanonAct

or call
1-800-828-4040

They may charge for the call.

Posted on Jun 11, 2008

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